01-11-2024 09:41 AM
I will relay MY experince with INR cases, how they currently are working.
I bought an item. The receive by date on purchase day was 1-2 to 1-9. It was bought in the tail end of DECEMBER.
Ok, I wait and wait for it to ship. Never is marked shipped by 1-6, so I click the button to see if I can even open a case. Nope. Can't open a case until 1-9, because that is the FINAL arrival date. Ok, that's fine. 1-8 comes, seller marks it as "shipped" but provides no tracking number.
1-9 comes and goes, no package, no tracking (and nope, can't open a case on 1-9 either). I give the seller a few extra days. It's 1-11 and the package STILL has not been delivered, even though the seller marked it as USPS Priority (without a tracking number).
Ok, so I file an INR case TODAY 1-11. Ebay says, you can ask us to step in AFTER 1-18.
Yes, the INR cases have changed. Yes, eBay is completely handling them by bots. No, eBay is not really 100% in favor of buyers. Why should I have to wait more than 24hours in a case with NO tracking number and the seller, even if they would have shipped it, shipped it outside their own handling time (which was one day).
Ok, so if this is how eBay "looks out for buyers", it's no wonder buyers are leaving. You have a seller who is doing a REALLY poor job of handling business. They did not upload tracking, only marked it as shipped. Then eBay in all it's wisdom thinks a buyer needs to wait another week, after the final arrival day comes and goes, before they will step in and force a refund. I've already waited two weeks for the item. Now I have to wait over a week more to get my money BACK?
This is not the first or only putz who either doesn't ship timely or describes their items falsely. Buyers get upset about stuff like this, especially when it's time to refund and eBay wants to play games. No tracking and past the date of arrival should mean an automatic refund immediately. It's the sellers responsibility to upload tracking timely, not just mark it shipped with no tracking included. Are the few cents in interest that eBay makes more important than losing buyers? Apparently eBay thinks so.
This platform is quickly morphing to the platform of the lowest common denominator. You have sellers upsetting buyers, and eBay dragging their feet to make it right.
01-11-2024 08:28 PM
01-11-2024 08:33 PM
@dbfolks166mt wrote:"Other sellers" are full of it and lying. The item did NOT have 5 days handling. They are assuming that because of ONE listing for a game system had 5 days handling. The terrarium he sold a few days before, DID NOT have 5 days handling. Neither did the item I bought.
I never head down the road of calling responders on this forum liars they are providing a response based on the information you provided. Not really sure what you bought or where your seller is located so assumptions were made.
Because it's not hard to find. They fund the seller through my feedback. They went to their solds, clicked the first item, and made a false sttement based on that one listing. Had they checked others, they would have seen not all the seller's listings were 5 day handling. But that would not have fit their narrative to run down the person complaining about a bad seller.
When I used to sell more heavily, most of my items had 1 day handling and a few had THREE days handling because it was UPS shipment. Other here assuming because one item has 5 day handling, all the sellers items were 5 days. These "assumers" must be ignorant to the fact you can set your handling on each listing however YOU want to set it.
Most experienced sellers on this forum are fully aware of that.
Don't assume most. Most respondents here are very unaware of it.
Being two states away, and if it was actually shipped Priority, it would have been here already. It's been four days. Ship notification was provided early on the 8th. If they did not ship priority, I don't know what to tell them. They had it set as priority flat rate bubble mailer. If they used another service, that was stupid of them. You can't use ground when you set the listing to priority. Not and not expect trouble.
If it was shipped priority the under normal conditions I would agree that it should have arrived but this is a bit out of the sellers control and USPS has some issues these days. Also 100% agree that if the seller specified priority and you paid for priority and the seller shipped using a different class of postage that is an issue.
Without tracking, of any kind, there should be no extensions at all. The seller has no protections. As far as eBay is concerned, the seller never shipped it. And honestly. they likely never did. If they had they would have bought the label through eBay or uploaded tracking.
Agree that this is the biggest blunder the seller made. There are a LOT of seller that do not purchase their labels through eBay, I am one of those, but most upload the tracking information into the order. What eBay knows is the seller marked the item as shipped but failed to upload the tracking information. The item in fact may be in transit but without the tracking there is no way to prove that and apparently the seller has not responded to either INR or any messages you may have sent them.
01-11-2024 08:39 PM
@yuzuha wrote:
@farmalljr wrote:If a seller wants any delivery protection, tracking is required. That's not a new thing at all. Not only that, you are not giving the buyer ANY way to track their shipment. You don't think buyers have every right to the tracked shipping they paid for?!
No, I don't think a buyer is entitled to tracked shipping. I purchase from Japan all the time. Many of the things I buy are shipped without tracking and yet every single one has arrived within the estimated delivery timeframe, which is the only part I care about.
I purchase from outside the US on this site too. Not once has ANY shipment never had tracking While you think buyers are not entitled to it, they are. And you have ZERO seller's protection without tracking. ZERO.
I am positive that a buyer is entitled to tracking on everything they buy here. Credit card companies are positive buyers are entitled to tracking. eBay is positive buyers are entitled to tracking. Every selling platform or website I have ever seen or used, is SURE buyers are entitled to tracking. Without tracking, you are not entitled to keep the money if a buyer opens a case. Period.
Your response has to be the most backwards response I have ever seen. As someone who sells, I guarantee you give all your buyers tracking. You know if you didn't you would be refunding a whole ton of buyers.
01-11-2024 09:22 PM
@farmalljr wroteHonestly, it's not my job to bug them, and I don't really want to. I know I have protections, so I'm not sweating over it. And besides, I only leave feedback in one of two cases. 1 You did something over the top awesome. You get glowing positive feedback. 2 You do something stupid or over the top dumb. Enjoy the neg. Normally I do not leave feedback, unless a seller has pretty low feedback. You get to 100 or better, I don't feel the need anymore.
The seller has their own job to do. If they don't, well it's on them. They reap what they sow. Seller here can whine about the seller getting a neg, but if they had done their job, this thread would not exist. Seller getting all offended over it, just tells everyone you are a seller like that. If you screw up as a seller and make no effort to make it right with a buyer after you had their money for 2 weeks, you are doing it wrong.
Speaking of reaping and sowing ....
-------------------------------------------------------------------------------------------------------
01-11-2024 09:54 PM
Lol. You are unbelievable.
The amount of seller butt hurt is amazing in this thread. Never seen such a bunch of whiners about something so simple and basic. You folks must swim in a river of blame the buyer sauce. Anything you can make up or misdirect to blame someone else......
If you are a seller and you treat buyers bad, and you make no attempts to make it right, you deserve clap back from buyers. This is pretty simple. Some of you just don't know how this "complicated" process works.
1 The buyer has one job. Pay for the item.
2 The seller has a simple, but slightly more complicated job. List an item accurately. When purchased, ship the item safely and within the time you said you would. - Buyer receives item in the timeframe they were supposed to, with an item they were supposed to get, BOOM, you job is complete.
If a seller FAILS to do the very few things they must do to complete the sale as advertised, they have a problem, not the buyer. If that is too complicated for a seller, then they should not be a seller. eBay sets the rules of what a seller and buyer are required to do. The whiners and complainer sellers that hate buyers and think they get to set whatever terms they feel like, despite rules to the contrary, are free to quit selling and find something else to do. If they want to be BITTER abut feedback and cases filed against them, then either they can enjoy the same happening in the future until they change their attitudes, or they can finally realize buyers have every right to expect a seller to do what they said they will. Buyers are under no obligation to "give you a break" or be understanding. Your job isn't really that complicated, and neither is the buyers. Were the buyer not to hold up their end of the agreement (payment) no seller is going to be understanding or give the buyer a break.
This seller did NOT ship in their window. I assume that the item was marked "shipped" because they never shipped it and eBay probably sent them a reminder email, or they just realized they should have already shipped it. Don't know, don't care. Seller has responsibilities. Mine were done when I paid. The crybabies can continue to whale about it all they want. Doesn't change the rules, don't make the situation better for anyone. For as much as the rules are discussed here, I am flabbergasted at the amount of those same sellers who do not know the rules are or just saying false things to argue. I'm surprised the respondents that want to keep trashing me sell at all. It's pretty obvious they know nothing about the actual rules here. They all seem to have a bitter buyer hate attitude.
01-11-2024 10:09 PM - edited 01-11-2024 10:10 PM
You're calling people cry babies and whatever, when you're the one who seems so upset. If the rules are what you think they are, prove it. I mean, eBay wouldn't even be giving this seller the extension if your version of the rules were true. You also haven't proven the seller had 1-day handling on the item. You keep talking about whose-job-is-what, but you have shown nothing to prove that the seller hasn't done his job within his seller settings and the item's settings. You can say sellers must post tracking -again, not true.
Now it certainly would behoove him to find his receipt for the shipping label and post the tracking number to the INR response page, but after your unhinged feedback, my guess is he's waiting until the 17th to do that. Which would be pretty funny, gotta say.
01-11-2024 10:59 PM
Hi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.
Thank you for your cooperation.
01-12-2024 06:51 AM
Ok. Let's discuss your comment objectively.
Yes, I am upset, for the reasons I stated. Lately we have had discussions over what the rules are with an INR, the whole reason for this thread. Some have stated a buyer can open an INR at any time they please. That's not true. This thread furthers the evidence of that.
You keep saying the seller has 5 day handling. You have NOT proven they do. You did not buy the item, see the delivery window, or have any involvement in this purchase. I did. You and others have continued to assert something based off ONE sold listing the seller had. No one spent any time looking at any more of that sellers solds, so you continue to make a false assertion of their handling time. We already know a seller can set that handling time DIFFERENTLY for each listing they make.
You complain about me pointing out who' job is what, yet YOU have not proven or shown the seller has done their job. Don't you think it would behoove you to prove the seller HAS in fact done THEIR job before scolding me for complaining the seller did not? Otherwise it looks to the casual reader, like you are belittling me for no real reason.
And then there you are, still harping on about the feedback. First, we know feedback does NOT count against your seller metrics. The INR case WILL, but not feedback. You and a few others seem enraged about the seller getting a neg. Is feedback designed for relating your experince? Well yes, that's exactly what feedback is designed for. So what really, is your beef with the neg? The seller didn't ship it, and they did not post tracking. They never contacted me and let me know about any problems either. So my expectations were nothing more than what the seller had set when they listed the item. The seller failed miserably to uphold their end. If you default with the bank, they are going to report it to the credit bureau. Same thing, same reason there is a system in place. It records your record of performance.
Sellers here will be gung ho about reporting buyers not paying, abusing returns or any other bad action on the buyer's part. Yet when a seller messes up, do you think buyers should just "ignore" it? Lol. Again, are sellers here supposed to be bowed to? Are buyers supposed to hold sellers to some blameless status? When exactly DO you think a seller should receive negative feedback? Because I'm trying to find your logic here. I bring forth my experince, and most want to do nothing but blame me, belittle me, and give a false impression how the sale went down. A few got it, understood it, and said yes, the seller messed up.
What's funny is, sellers here are ALWAYS complaining about buyers, eBay, and everything else. This thread really exposed some unflattering examples of some of the sellers here. Some seem to think they do no wrong, and that sellers are ALWAYS somehow picked on and abused. The seller I am dealing with is not being picked on. They screwed up royally. And to defend their actions is senseless. And if you rally want to get down to it.... Even if the seller did have 5 days handling (which they didn't), they are STILL WAY WAY WAY past the 5 days handling. Sellers here who even would entertain the seller has any wiggle room given that fact, have no comprehension of what it is to be a good seller.
The proper response from the seller SHOULD be "Sorry! I messed up. Would you like a full refund, or would you like me to ship the item?". The seller first and foremost should have OWNED up to their mistake. So far, no response. What's that say about the seller? You going to defend that in 24 hours the seller hasn't responded to the case? Should eBay give this guy MORE traffic? Lol.
A sale is NOT one sided, but slanted toward the buyer. The buyer is MORE important than the seller, because the buyer has ALL of the control of the sale even happening. Without a willing buyer there is NO sale. There will ALWAYS be someone ready and able to sell something, but there is NOT always a willing buyer willing to hand over money. Today that is more apparent than ever, As evidence, there are MILLIONS of sellers here, with BILLIONS of listing. Were there that many willing buyers to spend, there would not be BILLIONS of listing still up. Every store would be sold out. So your customer service as a seller is pretty darn important. The attitudes on display here says a whole lot about how these same sellers are treating buyers. And it's also an indication why some buyers would leave and just shop elsewhere. You think other sites would be successful giving buyers guff like sellers here think they can give buyers?
The whole reason some small sellers here feel "shut out' by eBay is because of their own performance and attitudes. Big sellers are just getting it done and not sitting around here whining about everything. They appreciate their buyers and treat them right. Too many sellers on this board act like buyers are the enemy. Too many sellers think eBay is the enemy. And if that is the way one really feels, they just shouldn't be doing this.
This seller is NOT my enemy. I just want my money back. I don't have my item all this time later, just give me my money back. Since the seller can't be bothered to upload tracking, a refund is the proper thing to do. If sellers here do not agree with that, then you are ok with a seller stealing/holding a buyers money for no good reason. That would be another attribute of a bad seller.
I don't see anything unreasonable about my view of this transaction. The seller messed up. The seller has done nothing yet to rectify the situation. The seller got appropriate feedback for how they handled their "business". The seller will get a ding in their metrics for not handling their business in a way eBay deems appropriate. End of story. Sellers here can be outraged about it all they want, but these are the TOS everyone agrees to when we sell here, OR buy here. This situation could have easily been rectified by sending a message. Seller failed to do so, just like they have failed to respond to the case. Indefensible actions, for a bum of a seller. No seller should be treating buyers and their selling accounts this way.
05-24-2024 11:03 AM
I gotta know, did your item show up? Be honest...
10-09-2024 06:20 PM
Sellers are NOT obligated to ship using tracking nor to even upload shipment tracking. Yes tracking is "convenient and helpful" for the buyer but its main purpose is for seller reasons.
10-09-2024 06:21 PM
"No tracking and past the date of arrival should mean an automatic refund immediately. "
That is the most stupidest statement I've heard this year so far.
10-09-2024 06:23 PM
"If a seller does not use tracking and upload it before the final delivery date, they have NO protections. "
Actually this is the most stupidest statement of the year.
Congrats.
As if sellers are obligated to ship using tracking.
God, someone help this poor guy.
10-09-2024 06:24 PM
I second that.
This dude is hilariously stupid.
LOLOLOL.
10-09-2024 08:13 PM