INR case - how it works now....

[farmalljr]

I will relay MY experince with INR cases, how they currently are working. 

I bought an item. The receive by date on purchase day was 1-2 to 1-9. It was bought in the tail end of DECEMBER. 

Ok, I wait and wait for it to ship. Never is marked shipped by 1-6, so I click the button to see if I can even open a case. Nope. Can't open a case until 1-9, because that is the FINAL arrival date. Ok, that's fine. 1-8 comes, seller marks it as "shipped" but provides no tracking number.

1-9 comes and goes, no package, no tracking (and nope, can't open a case on 1-9 either). I give the seller a few extra days. It's 1-11 and the package STILL has not been delivered, even though the seller marked it as USPS Priority (without a tracking number). 

Ok, so I file an INR case TODAY 1-11. Ebay says, you can ask us to step in AFTER 1-18. 

Yes, the INR cases have changed. Yes, eBay is completely handling them by bots. No, eBay is not really 100% in favor of buyers. Why should I have to wait more than 24hours in a case with NO tracking number and the seller, even if they would have shipped it, shipped it outside their own handling time (which was one day). 

Ok, so if this is how eBay "looks out for buyers", it's no wonder buyers are leaving. You have a seller who is doing a REALLY poor job of handling business. They did not upload tracking, only marked it as shipped. Then eBay in all it's wisdom thinks a buyer needs to wait another week, after the final arrival day comes and goes, before they will step in and force a refund. I've already waited two weeks for the item. Now I have to wait over a week more to get my money BACK? 

This is not the first or only putz who either doesn't ship timely or describes their items falsely. Buyers get upset about stuff like this, especially when it's time to refund and eBay wants to play games. No tracking and past the date of arrival should mean an automatic refund immediately. It's the sellers responsibility to upload tracking timely, not just mark it shipped with no tracking included. Are the few cents in interest that eBay makes more important than losing buyers? Apparently eBay thinks so. 

This platform is quickly morphing to the platform of the lowest common denominator. You have sellers upsetting buyers, and eBay dragging their feet to make it right. 

[wastingtime101]

Which part of the process has changed?

eBay does not require sellers use tracking, so the item not received process factors that in.

Last EDD was Jan 9th so you can't open a non-receipt claim until Jan 9th passes. You can open as early as midnight on Jan 10th.

eBay allows another week if the seller is not using tracking.

eBay allows additional time if there are recent tracking scans.

eBay allows 3 days additional if there is tracking, but no scans within the last week domestic (longer international).

eBay allows 3 days additional if there is tracking confirming delivery for buyer/seller to sort out any kind of issue before either party can ask eBay to step in.

I don't believe any of that is new.

[farmalljr]

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@wastingtime101 wrote:

Which part of the process has changed?

eBay does not require sellers use tracking, so the item not received process factors that in.

Last EDD was Jan 9th so you can't open a non-receipt claim until Jan 9th passes. You can open as early as midnight on Jan 10th.

eBay allows another week if the seller is not using tracking.

eBay allows additional time if there are recent tracking scans.

eBay allows 3 days additional if there is tracking, but no scans within the last week domestic (longer international).

eBay allows 3 days additional if there is tracking confirming delivery for buyer/seller to sort out any kind of issue before either party can ask eBay to step in.

I don't believe any of that is new.

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If you read the post instead of making assertions, you would see your conjecture was pointless. 

1 No tracking number

2 Marked as shipped with USPS Priority

3 NO scans, at all, at any time

None of what you said has ANY application to this case, NONE. 

If a seller does not use tracking and upload it before the final delivery date, they have NO protections. The final date has passed, no tracking uploaded. 

[wastingtime101]

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@farmalljr wrote:

I bought an item. The receive by date on purchase day was 1-2 to 1-9. It was bought in the tail end of DECEMBER. 

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The seller's listings show a 5 business day handling time and you recently said any seller that does not ship next day is a bad seller. I'm surprised you purchased from what you consider a bad seller.

eBay's EDDs around the holidays were majorly screwed up, showing delivery estimates that were physically impossible to meet. Example: item purchased Sat Dec 30, shipping coast-to-coast, scheduled to ship in 1 biz day on Jan 2 via Ground shipping, and eBay telling buyers to expect delivery on Jan 3. Not even in the realm of possible.

[wastingtime101]

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@farmalljr wrote:

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@wastingtime101 wrote:

Which part of the process has changed?

eBay does not require sellers use tracking, so the item not received process factors that in.

Last EDD was Jan 9th so you can't open a non-receipt claim until Jan 9th passes. You can open as early as midnight on Jan 10th.

eBay allows another week if the seller is not using tracking.

eBay allows additional time if there are recent tracking scans.

eBay allows 3 days additional if there is tracking, but no scans within the last week domestic (longer international).

eBay allows 3 days additional if there is tracking confirming delivery for buyer/seller to sort out any kind of issue before either party can ask eBay to step in.

I don't believe any of that is new.

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If you read the post instead of making assertions, you would see your conjecture was pointless. 

1 No tracking number

2 Marked as shipped with USPS Priority

3 NO scans, at all, at any time

None of what you said has ANY application to this case, NONE. 

If a seller does not use tracking and upload it before the final delivery date, they have NO protections. The final date has passed, no tracking uploaded. 

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Dude, you're hilarious. 😀

Correct, seller has no protections without a delivery scan. If there's no delivery scan by the 18th, you'll get a refund even if you have the package in hand.

Nothing you said negates the timelines eBay has in place for non-receipt claims, or the fact that eBay does not require tracking.

[dhbookds]

@wastingtime101 

Op seems under the impression that handling time was one day.....

.shipped it outside their own handling time (which was one day). 

[wastingtime101]

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@dhbookds wrote:

@wastingtime101 

Op seems under the impression that handling time was one day.....

.shipped it outside their own handling time (which was one day). 

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I will venture an educated guess OP's impression is incorrect @dhbookds .

The item was auction format so the listing did not show a handling time.

All of the seller's other listings, the fixed price ones that do show a handling time, have 5 biz day handling, so it's reasonable to assume their auctions follow that same 5 biz day handling.

As mentioned above, eBay's EDDs were so out of whack over holiday it could have given the impression seller would ship in a day, even though that wasn't the case.

What buyers should look at is the tail end of the EDD window as that's closer to accurate than the front end. In this case, purchase end of Dec with Jan 9th EDD.

[wastingtime101]

Also @dhbookds :

OP says purchased end of Dec, but we can see the auction ended on Jan 1st. If OP paid on Jan 1st, then 5 biz days means shipping by Mon Jan 8th. According to the OP, seller "marked as shipped" on Jan 8th. So they did ship within their handling time, assuming they shipped.

Edit: This assumes the most recent FB left is for the item in question. The FB comment does line up with the OP, so I'm making an educated assumption that auction ending Jan 1st is the item in question.

[luckythewinner]

eBay is not really 100% in favor of buyers

I don't recall any sensible person claiming that eBay is "100% in favor of buyers".

No tracking and past the date of arrival should mean an automatic refund immediately

Happily, not everyone in the world feels the way you do.

[ed8108]

Are Buyers wanted ?

A refund does not make a happy ebay buying experience.

[farmalljr]

I'm laughing pretty hard over here. Sellers respond holding another seller blameless. Seller lists an item for sale with priority shipping the buyers pays for. eBay lists expected arrival date based upon the sellers handling time, and shipping service selected. Seller fails to provide a tracking number for the said priority shipping. Seller REALLY screwed up this sale. 

Other sellers just excuse his bad behavior and poor customer service. Blame eBay for it all. Blame buyer for being a "bad buyer" because he expects nothing more than the seller said and promised. This is exactly what I mean when I said eBay has turned into the platform of the lowest common denominator. Sellers here think they never make mistakes, and they should be bowed to because they are heroes for reselling.  This is likely the reason eBay does NOT listen to sellers anymore. You all think you are never wrong and can't accept ANY criticism. It's all about you and by golly you are always RIGHT. 

Here is what will happen to this case, despite the claim the seller has no "obligation" to provide tracking... The seller has not even responded to the case, and likely will not. I will not receive what I paid for, because the seller IS lying about shipping it. I will ask eBay to step in, in a week, and I will get refunded. The seller will get a demerit for not handling the case. The end. 

The seller is not on the other side of the country, they are two states away. The seller is a very small seller, and has not sold much over the past year. So 99 chances out of 100 they use eBay labels. I don't really care what other sellers think, this is a total load of manure for a seller to act like this. If sellers don't want bad feedback, open cases, and upset buyers, do a better job. Sure some people are unhappy. But two weeks and still no item, you are doing it wrong. 

[gurlcat]

Have you written to the seller at any time regarding this item? 

[farmalljr]

I was hoping sellers had more common sense. See what we both get?

What? No more excuses to trot out defending a seller who doesn't take this serious? Lol. One of you claimed this clown of a seller has "5 days handling" upstream of the thread, when that is not in fact, true at all. Maybe you all should jump in and support him. Buy something from this poor guy. lol.

[stainlessenginecovers]

Know that:

Ebay has been using 'whatever' date they want for years as an 'estimated delivery date' but...

They ALWAYS go 'further on INRs and even MORE so during the Holidays and Winter Months with weather issues etc.

I have 5 bus days shipping yet if you look at ANY of my items, from West Coast to NY, says it will be there Jan 18-23.

5 Bus Days from Today means I ship out on 1/18 and it is going Ground Advantage so there is NO WAY it's getting ANYWHERE on the 18th... and the 23rd only allows 3 DAYS to get across the country. Not to mention snow storms etc.

So, they ALWAYS give a 'bit more time' if item shows 'shipped with tracking number showing 'on it's way'....

But?? if no tracking I'm not sure WHY they handled yours that way?? 

[farmalljr]

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@stainlessenginecovers wrote:

Know that:

Ebay has been using 'whatever' date they want for years as an 'estimated delivery date' but...

They ALWAYS go 'further on INRs and even MORE so during the Holidays and Winter Months with weather issues etc.

I have 5 bus days shipping yet if you look at ANY of my items, from West Coast to NY, says it will be there Jan 18-23.

5 Bus Days from Today means I ship out on 1/18 and it is going Ground Advantage so there is NO WAY it's getting ANYWHERE on the 18th... and the 23rd only allows 3 DAYS to get across the country. Not to mention snow storms etc.

So, they ALWAYS give a 'bit more time' if item shows 'shipped with tracking number showing 'on it's way'....

But?? if no tracking I'm not sure WHY they handled yours that way?? 

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Yes, your listings do show 5 days handling. Both on the listing page in the shipping area, as well as in the shipping/returns tab of the description. This seller did NOT have 5 days handling. 

I have run into eBay's estimate date issues as a buyer more than once. eBay automatically will extend the receive by date, if you ship in time and you provide tracking. I don't really have a problem with it, the seller can't control the weather or the shipper. My whole issue was the seller did not ship in their window, the item is now 2 days past the latest arrival date, no tracking is provided, and eBay wants to extend the wait another week? How many buyers run into this? Probably lots. 

To be protected as a seller, you need to provide tracking. If not, you lose the case, period. Buyers should not have to wait another week for a refund when the seller is not doing things right and has lost their protections. No matter what, they seller is going to have the money pulled from their account. As a matter of fact, the minute the case was filed, the seller's funds were on hold. So eBay is sitting on it for a week. What for? It's an unwinnable case for the seller. AND I know the seller didn't ship it, So who is benefitting from this extended wait?