I have questions

[tweetystwades]

They are not being answered on the 2018 update board.

I have questions about the multi variation listings. I have listings with the same item with different sizes and colors(hence the multi variations). lol 

When I search those items, it shows a separate listing for each one. This is so confusing, and will be to buyers. How do I fix it?

Also, I thought our existing listings would automatically switched over, now I hear we have to do it manually. So we cancel each one and create a new listing? 

[bubbleman2010]

trinton wouldn't it be easier to tell folks if you have MV listings once grouped is launched it will break down those MV listings into single listings? If you click see details it will take you back to the original MV listing,but once grouped becomes default will the link back disappear?

[tweetystwades]

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@Anonymouswrote:

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@bubbleman2010wrote:

Now part way down in grouped you'll see tweetys items they are priced at $15.99 with free shipping. Grouped has taken a MV normal listing and broken it down into single listings,but the titles don't match whats being displayed...

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Hi @bubbleman2010, the titles would be displayed from the information we have available for that specific product identifier in our catalog. If there is an issue with what is being displayed, this can be reported to our Catalog Team by emailing sdsupport@ebay.com. Be sure to include the product identifier for that variation, what is currently displayed and what you believe should be displayed.

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So you're putting this back on the seller?  Ebay keeps telling us this will work properly, that catalog has never worked.  This change should not have happened until everything was fixed, this is not fair to the sellers.    

[Anonymous]

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@tweetystwades wrote:

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@Anonymouswrote:

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@tweetystwadeswrote:

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@Anonymouswrote:

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@tweetystwadeswrote:

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@tweetystwadeswrote:

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@Anonymouswrote:

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@tweetystwadeswrote:

They are not being answered on the 2018 update board.

I have questions about the multi variation listings. I have listings with the same item with different sizes and colors(hence the multi variations). lol 

When I search those items, it shows a separate listing for each one. This is so confusing, and will be to buyers. How do I fix it?

Also, I thought our existing listings would automatically switched over, now I hear we have to do it manually. So we cancel each one and create a new listing? 

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Hi @tweetystwades, I've been unable to recreate the issue you are describing? When I search for your item, I see listing that then allows me to view the variations without issue. I don't see multiple listings in search results. Can you share a link to the search results you are seeing? I've included a screenshot of what I am seeing below for reference:

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I did a random search on the brand and attributes, and I saw the "Group-Ungroup button at the top. When I clicked "Group", a separate listing came up for each one in the variation. Now when I search, the "Group-Ungroup button is not showing up. So I can't recreate the issue at this time. Please try to do as I said searching the brand and attribute, and clicking the "Group" button.       

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I couldn't recreate on that one, but here's another one that it's happening to. This is one MV listing, and it's showing a separate listing for each one. 

Here is the link to the MV listing.

 https://www.ebay.com/itm/Juniors-Hula-Honey-Side-Tie-Bikini-Bottoms-Crochet-Style-XS-S-M-L-/122453695043

See screen print.

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Hi @tweetystwades, can you provide the URL to the search results page. I'm having trouble recreating your search experience with the listings as a resource, but if you can share the link to the search page, I can look at what you are seeing.

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https://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=Hula+honey+side+tie+bottoms&_prodsch=1&_dmd=1

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Hi @tweetystwades, thank you for sharing the search URL. I can confirm that this is working as designed - when grouping similar listings, the items are grouped based on the product identifier, which would vary between different variations. This increases your buyer's success when searching for a specific item. If you have any specific feedback to provide on this experience, you can review our Announcement from last October regarding grouped listings and select the "Tell us what you think" link at the bottom of the article.

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Forget about what I think right now. I'm just trying to figure out what my buyers will see before I go out of business. How are MV listing supposed to work? We can't create MV listings anymore? What will happen if someone trys to buy one?

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Hi @tweetystwades, I apologize if there has been some confusion - you still have multivariation listings, and these would appear as you are familiar with in the normal search results. When someone elects to group similar listings, this is done by product identifier. Selecting the listing would go to the product page, but the listing with other variations would still be accessible through ungrouped search results or by selecting the "See details" link on the product page. What your buyers see will depend on what type of search they choose to use. 

[Anonymous]

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@bubbleman2010 wrote:

trinton wouldn't it be easier to tell folks if you have MV listings once grouped is launched it will break down those MV listings into single listings? If you click see details it will take you back to the original MV listing,but once grouped becomes default will the link back disappear?

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Hi @bubbleman2010, it is in our Announcement about Grouped listings that this will group them by product identifier. If you have variations that have individual product identifiers, then it would group them separately. 

I do have to apologize, I'm not quite understanding the concern being expressed on this thread - if a buyer is looking for a specific variation and choose to group listings, they will be shown the individual variations as the buyer has elected to see individual items and not individual listings when searching. Once they find the variation they are looking for, they can select that from search results and view the product page for the item. Various listings for the product are visible on this page, and the listing that has the variations can be accessed from this page as well. 

If there is feedback to provide on this experience, this can be done from the link within the announcement or directly to our Catalog team using the email address I provided previously. They will also be happy to review any inaccurate titles or other details that a seller identifies. 

I encourage everyone to review the Announcement I shared on this thread to see the details on how this change will benefit our Community.

[bubbleman2010]

trinton will more categories in the near future go to grouped listings as the default when a buyer searches for a item?

[Anonymous]

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@tweetystwades wrote:

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@Anonymouswrote:

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@bubbleman2010wrote:

Now part way down in grouped you'll see tweetys items they are priced at $15.99 with free shipping. Grouped has taken a MV normal listing and broken it down into single listings,but the titles don't match whats being displayed...

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Hi @bubbleman2010, the titles would be displayed from the information we have available for that specific product identifier in our catalog. If there is an issue with what is being displayed, this can be reported to our Catalog Team by emailing sdsupport@ebay.com. Be sure to include the product identifier for that variation, what is currently displayed and what you believe should be displayed.

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So you're putting this back on the seller?  Ebay keeps telling us this will work properly, that catalog has never worked.  This change should not have happened until everything was fixed, this is not fair to the sellers.    

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Hi @tweetystwades, ideally our catalog would be fee from any inaccurate information, however, when there is an issue our Catalog Team is happy to review. We have a dedicated board for our catalog that started with a discussion from our Catalog Team regarding how we can improve. I understand that you have some concerns with these search results, but I'm still uncertain as to what specifically you would like to see or have changed. You are welcome to share that with me here so I can pass it along to the Catalog Team, or you can contact them directly to discuss your observations. Our inventory is in the hands of our sellers, and as such, our catalog information is also largely provided by our sellers. We are happy to review for improvements once this concern has been raised.

[Anonymous]

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@bubbleman2010 wrote:

trinton will more categories in the near future go to grouped listings as the default when a buyer searches for a item?

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Hi @bubbleman2010, currently only a select group of product lines is required to use the catalog information. You can read more in our 2018 Spring Seller Update. I can't discuss timeframes for any future changes, however, I can confirm that this is Phase 1 of our goal to improve the shopping experience for our buyers. More categories will be added in the future as we expand this feature.

[laylajames9]

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@Anonymouswrote: 

I do have to apologize, I'm not quite understanding the concern being expressed on this thread - if a buyer is looking for a specific variation and choose to group listings, they will be shown the individual variations as the buyer has elected to see individual items and not individual listings when searching. Once they find the variation they are looking for, they can select that from search results and view the product page for the item. Various listings for the product are visible on this page, and the listing that has the variations can be accessed from this page as well. 

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I don't understand the concern, either.

@tweetystwades, look at it this way:

You have a t-shirt from The Gap and it comes in red, blue, or white. You also have different sizes available.

Another seller has the same shirt in Blue, and another has the same shirt in Red but only one size.

When you choose to Group items together in search, it is going to group red, size small and blue size medium, etc from all sellers. Your variation will be grouped with any of the same product from another seller. You can further filter by size on the left. Clicking through will take you to a product page where you can compare the grouped options by price.

It is pulling out your variations in search because you chose to group by the individual product specs.

If you do a general search for the Gap tee in blue, your listing would only appear once... unless you Group then it will pull out the variations by size.

I hope that helps to make sense of what you're seeing.

There does seem to be a problem, but it's on the listing end not the search end. As another poster pointed out, your variation photos do not appear to be set up correctly. When you are viewing a variation listing, the main image changes when you select a color from the drop-down. Your listing is not doing that and here's why:

On the listing click Edit Variations. When the new screen pops up you will see your photos. Your "default photos" should be the lead image. This is the image that will appear in search when your listings are not grouped.

Below that you will see Add Variation Photos. You can select "use default photos" which is what it looks like you are doing. Or you can select the variation, in the above example it would be "Color".

When you select Color the option will appear to upload photos to each individual variation. Blue for the blue tee, white for the white tee, etc.

In your swimsuit listing if I select Black from the drop-down it stays on the default photo. If you change your listing to display variation photos instead of default photos then selecting black from the drop-down would show me images for the black variation.

If you change your photos set up to variation-based instead of the default, then when you Group listings in search you will see a different image for each color variation (same image for different size variations if that is how you set it up).

[bubbleman2010]

I would imagine the conern comes from a general advanced search forJuniors Hula Honey Side Tie Bikini returns 301 and if it defaults to grouped and shows 75 where would a buyer look to see the other 224 listings not being shown?

[dhbookds]

Well, I'm totally confused...........I can find 2 listings with the same item #, but with different color choices.....

This one has only one choice

https://www.ebay.com/itm/Juniors-Hula-Honey-Side-Tie-Bikini-Bottoms-Crochet-Style-XS-S-M-L-/12245369...

Cream Ginger

This one has 5, including cream ginger

https://www.ebay.com/itm/Juniors-Hula-Honey-Side-Tie-Bikini-Bottoms-Crochet-Style-XS-S-M-L-/12245369...

[bubbleman2010]

and what action would a unseen items seller take to insure they were displayed in the grouped listing? So far the drivers seem to be cheap price and free shipping....

[tweetystwades]

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@Anonymouswrote:

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@tweetystwadeswrote:

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@Anonymouswrote:

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@bubbleman2010wrote:

Now part way down in grouped you'll see tweetys items they are priced at $15.99 with free shipping. Grouped has taken a MV normal listing and broken it down into single listings,but the titles don't match whats being displayed...

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Hi @bubbleman2010, the titles would be displayed from the information we have available for that specific product identifier in our catalog. If there is an issue with what is being displayed, this can be reported to our Catalog Team by emailing sdsupport@ebay.com. Be sure to include the product identifier for that variation, what is currently displayed and what you believe should be displayed.

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So you're putting this back on the seller?  Ebay keeps telling us this will work properly, that catalog has never worked.  This change should not have happened until everything was fixed, this is not fair to the sellers.    

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Hi @tweetystwades, ideally our catalog would be fee from any inaccurate information, however, when there is an issue our Catalog Team is happy to review. We have a dedicated board for our catalog that started with a discussion from our Catalog Team regarding how we can improve. I understand that you have some concerns with these search results, but I'm still uncertain as to what specifically you would like to see or have changed. You are welcome to share that with me here so I can pass it along to the Catalog Team, or you can contact them directly to discuss your observations. Our inventory is in the hands of our sellers, and as such, our catalog information is also largely provided by our sellers. We are happy to review for improvements once this concern has been raised.

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Well, first of all it seems and what I've read, the catalog is being updated by multiple sources. There are various descriptions for each item. I would like to title my merchandise as I see fit.  I describe my merchandise to optimize my search results.  Those bottoms are being described in one listing as sting bikini, and they are nothing of the sort. They are also not orange, they are cantaloupe. The sellers own the merchandise, and we should allowed to describe it.  If we have to contact the catalog team every time we find and anomaly, it's going to be long road.  Sellers are going to get zinged right and left just for those 2 things I mentioned.  Colors and accurate descriptions mean everything to online selling.  Merchandise is ever changing, and I do not think the catalog team can keep up with this.  You will have a catalog with millions of items that change constantly. 

[laylajames9]

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@bubbleman2010wrote:

I would imagine the conern comes from a general advanced search forJuniors Hula Honey Side Tie Bikini returns 301 and if it defaults to grouped and shows 75 where would a buyer look to see the other 224 listings not being shown?

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Those other 224 listings are grouped by size or color. That is the whole purpose of the Group button.

If you click Group, then you click on one of the results you will see it does not go to an individual listing page. It goes to a Product page like this one:

https://www.ebay.com/p/Hula-Honey-Crochet-Side-Tie-Bikini-Bottom-Lilac-ginger-Size-Large/1465306574?...

The product page will have grouped those listings together.

That ties back to your post from yesterday on another thread about why you can't use a UPC for a different item on your listing. You'll get stuck in the wrong product page and responsible if a SNAD comes your way as a result.

[laylajames9]

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@tweetystwadeswrote:

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Well, first of all it seems and what I've read, the catalog is being updated by multiple sources. There are various descriptions for each item. I would like to title my merchandise as I see fit.  I describe my merchandise to optimize my search results.  Those bottoms are being described in one listing as sting bikini, and they are nothing of the sort. They are also not orange, they are cantaloupe. The sellers own the merchandise, and we should allowed to describe it.  If we have to contact the catalog team every time we find and anomaly, it's going to be long road.  Sellers are going to get zinged right and left just for those 2 things I mentioned.  Colors and accurate descriptions mean everything to online selling.  Merchandise is ever changing, and I do not think the catalog team can keep up with this.  You will have a catalog with millions of items that change constantly. 

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One of the eBay reps said that sellers will have the ability to edit product pages in the future.

They are still working out the details of how this will work which is why it is not rolling out to all categories yet, just a few specific products.

They have a lot to figure out as far as notifying sellers if product pages have been changed while they have an active listing, items that share the same UPC and a whole lot more. They are trying to sort this all out before going live.

Sellers are responsible if the product page they are tied to has information different than the item they are selling. This is made very clear in the updated User Agreement released yesterday.

It's going to be a difficult transition with sellers taking most of the hits. eBay is aware of a lot of the issues which is why they are implementing a phased roll out to try and work these things out before it has a larger impact. Submit feedback when issues arise. Change is happening whether we like it or not so the best you can do is voice your feedback while adjusting to the new system. We can't do much more than that aside from seeking out other venues.

[tweetystwades]

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@laylajames9wrote:

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@Anonymouswrote: 

I do have to apologize, I'm not quite understanding the concern being expressed on this thread - if a buyer is looking for a specific variation and choose to group listings, they will be shown the individual variations as the buyer has elected to see individual items and not individual listings when searching. Once they find the variation they are looking for, they can select that from search results and view the product page for the item. Various listings for the product are visible on this page, and the listing that has the variations can be accessed from this page as well. 

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I don't understand the concern, either.

@tweetystwades, look at it this way:

You have a t-shirt from The Gap and it comes in red, blue, or white. You also have different sizes available.

Another seller has the same shirt in Blue, and another has the same shirt in Red but only one size.

When you choose to Group items together in search, it is going to group red, size small and blue size medium, etc from all sellers. Your variation will be grouped with any of the same product from another seller. You can further filter by size on the left. Clicking through will take you to a product page where you can compare the grouped options by price.

It is pulling out your variations in search because you chose to group by the individual product specs.

If you do a general search for the Gap tee in blue, your listing would only appear once... unless you Group then it will pull out the variations by size.

I hope that helps to make sense of what you're seeing.

There does seem to be a problem, but it's on the listing end not the search end. As another poster pointed out, your variation photos do not appear to be set up correctly. When you are viewing a variation listing, the main image changes when you select a color from the drop-down. Your listing is not doing that and here's why:

On the listing click Edit Variations. When the new screen pops up you will see your photos. Your "default photos" should be the lead image. This is the image that will appear in search when your listings are not grouped.

Below that you will see Add Variation Photos. You can select "use default photos" which is what it looks like you are doing. Or you can select the variation, in the above example it would be "Color".

When you select Color the option will appear to upload photos to each individual variation. Blue for the blue tee, white for the white tee, etc.

In your swimsuit listing if I select Black from the drop-down it stays on the default photo. If you change your listing to display variation photos instead of default photos then selecting black from the drop-down would show me images for the black variation.

If you change your photos set up to variation-based instead of the default, then when you Group listings in search you will see a different image for each color variation (same image for different size variations if that is how you set it up).

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Did you read the entire thread? The group search is separating my one MV listing into 6 or 7 different listing. How should that be normal?   Well, mission accomplished I'm exhausted and giving up now.