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I have questions

They are not being answered on the 2018 update board.

I have questions about the multi variation listings. I have listings with the same item with different sizes and colors(hence the multi variations). lol 

When I search those items, it shows a separate listing for each one. This is so confusing, and will be to buyers. How do I fix it?

 

Also, I thought our existing listings would automatically switched over, now I hear we have to do it manually. So we cancel each one and create a new listing? 

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Re: I have questions


@Anonymouswrote:

@tweetystwadeswrote:

@Anonymouswrote:

@bubbleman2010wrote:

Now part way down in grouped you'll see tweetys items they are priced at $15.99 with free shipping. Grouped has taken a MV normal listing and broken it down into single listings,but the titles don't match whats being displayed...


Hi @bubbleman2010, the titles would be displayed from the information we have available for that specific product identifier in our catalog. If there is an issue with what is being displayed, this can be reported to our Catalog Team by emailing sdsupport@ebay.com. Be sure to include the product identifier for that variation, what is currently displayed and what you believe should be displayed.


So you're putting this back on the seller?  Ebay keeps telling us this will work properly, that catalog has never worked.  This change should not have happened until everything was fixed, this is not fair to the sellers.    


Hi @tweetystwades, ideally our catalog would be fee from any inaccurate information, however, when there is an issue our Catalog Team is happy to review. We have a dedicated board for our catalog that started with a discussion from our Catalog Team regarding how we can improve. I understand that you have some concerns with these search results, but I'm still uncertain as to what specifically you would like to see or have changed. You are welcome to share that with me here so I can pass it along to the Catalog Team, or you can contact them directly to discuss your observations. Our inventory is in the hands of our sellers, and as such, our catalog information is also largely provided by our sellers. We are happy to review for improvements once this concern has been raised.


What inventory is that? I didn't know eBay had inventory. Are you referring to the sellers inventory as OUR?

 

 

 

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