How do I get rid of this guy?

[baantiques]

I've posted about him before.  He's been my biggest buyer, he's probably spent $10k in the last 8 years.  Up until the last year or so he's been a good customer. The problem now is he comes in and scoops up all my auctions with no bidders at the very end, and then much of the time doesn't pay.  Last summer at one point he owed me $1500, all of which I had to write off and relist.  Then he bought them again.  And didn't pay.  Currently he has 9 outstanding auctions in addition to the 5 I canceled late last month because of non payment, totaling about $300.

I'm sure he gets non payment strikes and has his account suspended, but he just opens a new account.  His original account had over 25k feedback but now he has different accounts, all with very low feedback ratings.  I have my listings set to not allow anyone with non payment strikes but he always seems to have an account that can get past that.  It's like playing wack a mole - I can ban and report but he always has an account that he can use.  I'd have to count for sure but I think I've seen 8 or so in the last year.

I'm not sure what to do here.  He's costing me money and wasting my time.

[soh.maryl]

"You have nothing to complain about."

Did you actually read everything? Nothing to complain about -- except not being paid!

And about blocking one ID, only to have this person come up with another, and then another.

[soh.maryl]

You are missing the point here:  When blocked, this person simply opens another ID.  

[soh.maryl]

You allowed him to go nearly a month without paying? Why?

A seller can cancel after 4 days of nonpayment, using "buyer did not pay" as the reason.

Why, why, why would you let him go any longer? 

[greatmidwestcoin]

Just block the 13 accounts. I must have over 100 people on my BBL. You know his name and address which is the same on all accounts. So just cancel any sale that is made immediately. He will tire eventually. 

[mam98031]

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@baantiques wrote:

Just a quick update, the guy is still around and he's still buying from me, however, now he is paying albeit somewhat slowly (he just paid for two items almost a month old, but they were the last two so now he is caught up).

So I dunno if Ebay had a talk with him or if he wised up.

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OH NO, you should not do that.  It is NOT in YOUR best interest.  You can only Cancel a transaction for Non Payment within 30 days of the purchase.  After that your protection is simply gone.  You should never do that.

Ebay would not have "talked" to him.  He would have been getting reminder notices from Ebay because they haven't paid.

If you have other transactions with this buyer that are beyond 4 days and less than 30, you should cancel them for non payment.  There is nothing wrong with protecting yourself and the account reputation you have spent years building.

[mam98031]

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@soh.maryl wrote:

You are missing the point here:  When blocked, this person simply opens another ID.  

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Some will.  All won't.  So it isn't a given.

[mam98031]

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@greatmidwestcoin wrote:

Just block the 13 accounts. I must have over 100 people on my BBL. You know his name and address which is the same on all accounts. So just cancel any sale that is made immediately. He will tire eventually. 

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You are allowed up to 5,000.  

IDK how many I have but the accumulation over the years is quite a few.  From time to time I go in and clean them up because if the word Delete appears in their name, they are NARU, so I delete those.

[mam98031]

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@mam98031 wrote:

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@soh.maryl wrote:

You are missing the point here:  When blocked, this person simply opens another ID.  

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Some will.  All won't.  So it isn't a given.

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That should have read, some will and some won't.

Sorry.

[rwinter7]

Wow , so many options and opinions. I appreciate everyone's opinion. We take a very simple approach. We use the 80/20 approach , 80% of your problems will come from 20% of your customers. We feel when we are interacting with bad (there are 100's and 100's ) customers we are taking valuable time  away from helping good people, This is unacceptable. We immediately block anyone that does anything we don't approve of. We all know 100% feedback as a buyer is a real joke, means nothing. Where you can save yourself a lot of grief is  by looking at feedback left for others. When you find a buyer that trashes many people he has bought from you have 99% of the time found a bad buyer. We will not sell to people that trash large numbers of sellers. Why join the group. I print a pick list every morning and look at EVERY order , specifically "Feedback Left For Others" , in fairness to buyers I call the ones that leave a lot of bad feedback and ask them why they do that. Many times I find very nice people I can deal with but when they try to pull me through the phone I am elated as I found a bad guy before we step in the trap. I merely cancel as a customer request and move on. Should eBay question this  I merely tell them they do an inadequate screening of bad buyers and have left me no alternative. Works fine. This is a system that needs a lot of fine tuning. There are many incredible sellers that have been on the receiving end of really bad buyers.  We need to offer our good customers incredible service and have tools to protect us from the ones that do the platform harm.

[mam98031]

I am sorry to here your percentages are so high.  That is a big percentage that likely most sellers do not come near.  You may want to do some real soul searching so to speak.  There has to be a reason you are sitting at 20%.  That is a huge number.

[rugerskick]

From veteran sellers here,  when ebay bans you, they ban everything coming from your IP subnet where your user acct resided/used.  So it would ban everyone in your house that accessed ebay on your subnet.

So given his history they clearly need to do this to this person, so that any other id's he tries to use, would automatically not work because anything coming from his ip subnet would be banned.  Now there are ways he could get around it but I don't know if he's that tech savvy.

Perhaps consult with a lawyer to investigate filing harassment charges against him, and tell ebay you are working with a lawyer to start a harassment suit against him, and that you need ebay to ban him permanently from ebay, and enforce their own policy given his repeated long history of harassing you after you've banned multiple accounts hes tried to use to get around your bans.  Otherwise Ebay is ignoring their own policy violations hes done to you for years, done nothing about it, and is enabling him to continue to harass him through their system.

[rugerskick]

I don't think you really read everything he wrote about the situation he described.

[rugerskick]

Not true.  Ebay can block at the ip subnet level.  

[mn467462]

You have his address.....

I won't finish that sentence for legal reasons. But do with that what you will. 

[femmefan1946]

he just paid for two items almost a month old, but they were the last two so now he is caught up).

Wait a minute.

How could he pay after a month?

Aren't you opening the UID after Day Four and giving that ID a Strike?

Then Block the ID and make a Second Chance offer to the underbidder?

And again, since most of your auctions are getting only one bid, and you have this sphincter harrassing you, why have you not simple switched to Fixed Price/Immediate Payment Required?

No money, no sale, FP listing stays open for 30 days allowing more Views and then if still unsold automatically relists.