That is the tip of the iceberg with FedEx , watch for surcharges billed
as "Delivery Exceptions" , we have gone the whole circle with FedEx ,
$30 , $40 surcharges , FedEx won't talk to sellers as we aren't the
customer, eBay is the customer and they ...
As was mentioned by another seller on another similar subject , its only
business , don't take it personally. This buyer may or may not be a
problem. Hard to say what his motivation is , maybe they are really nice
and have had problems before and are...
Wow , so many options and opinions. I appreciate everyone's opinion. We
take a very simple approach. We use the 80/20 approach , 80% of your
problems will come from 20% of your customers. We feel when we are
interacting with bad (there are 100's and ...
This is a very common problem , it has happened to us numerous times.
Local pickup may be clear to us and it may be clear to eBay but many
buyers see the word "Free" as in "Free Local Pickup" and read no
further. I have called eBay several times on t...
I say they don't care , it's hard for me to understand why there are no
tools to deal with habitual bad buyers. No refunds (which we have always
done) means little , as "not as described" cancels no refunds. We look
hard at feedback left for others a...
