Help with international package

[linus.hux72fe]

Good afternoon,

On June 22, I shipped 2 packages to the eBay international shipping center in Glendale Heights.

One going to Jack in Canada with drawer handles

One going to Dylan in France with doll clothes.

Today Jack sent me a picture.

He received Dylan's package of doll clothes. 

The picture shows the package he received has Dylan's name and Dylan's evtn number. 

What in the world do I do about fixing this mess when the sorting center made this mistake?

[albertabrightalberta]

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@jonathanbrightlight wrote:

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@12345jamesstamps wrote:

So a seller ship a package directly to an eBay shipping hub? 

And puts the buyer's address inside the package?

I was just curious.

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We ship to the hub, but we don’t put any other label inside the package. The shipping label to the hub has an alphanumeric code and the buyer’s name: eBay then uses that to print the label to the buyer’s country with the final address on it. We don’t even have the option to see their actual address, only the city and country. eBay handles it completely once it reaches their hub.

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@jonathanbrightlight 

I have a question....

Although I accept international buyers and ship through EIS, I've never had one so I don't know the answer to this question. 

You say you don't even have access to the buyer's actual address however in looking at the OP's  screenshot in post # 19, it looks like the address is available via a hyperlink. (I added the arrow to @linus.hux72fe 's screenshot.) 

[linus.hux72fe]

I pushed "show recipients address" in the cited screenshot to show the only thing a seller is shown is the city/district and country.

 

[stephenmorgan]

That phone number is the eBay phone number.  Try it.

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@linus.hux72fe wrote:

I pushed "show recipients address" in the cited screenshot to show the only thing a seller is shown is the city/district and country.

 

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[stephenmorgan]

Are you able to look at the Order Details from a computer?  You are still within 14 days so it should still show the eMail address to shipping department.  It will not show you the address of the buyer because the shipper is the recipient and not the buyer.

See if this link will work on a computer.

https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

[jonathanbrightlight]

@albertabrightalberta It doesn’t show the full address. It’s already been clicked in that screenshot, and what you see below it is all that is ever visible.