Help with international package

[linus.hux72fe]

Good afternoon,

On June 22, I shipped 2 packages to the eBay international shipping center in Glendale Heights.

One going to Jack in Canada with drawer handles

One going to Dylan in France with doll clothes.

Today Jack sent me a picture.

He received Dylan's package of doll clothes. 

The picture shows the package he received has Dylan's name and Dylan's evtn number. 

What in the world do I do about fixing this mess when the sorting center made this mistake?

[albertabrightalberta]

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@jonathanbrightlight wrote:

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@12345jamesstamps wrote:

So a seller ship a package directly to an eBay shipping hub? 

And puts the buyer's address inside the package?

I was just curious.

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We ship to the hub, but we don’t put any other label inside the package. The shipping label to the hub has an alphanumeric code and the buyer’s name: eBay then uses that to print the label to the buyer’s country with the final address on it. We don’t even have the option to see their actual address, only the city and country. eBay handles it completely once it reaches their hub.

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@jonathanbrightlight 

I have a question....

Although I accept international buyers and ship through EIS, I've never had one so I don't know the answer to this question. 

You say you don't even have access to the buyer's actual address however in looking at the OP's  screenshot in post # 19, it looks like the address is available via a hyperlink. (I added the arrow to @linus.hux72fe 's screenshot.) 

[linus.hux72fe]

I pushed "show recipients address" in the cited screenshot to show the only thing a seller is shown is the city/district and country.

 

[stephenmorgan]

That phone number is the eBay phone number.  Try it.

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@linus.hux72fe wrote:

I pushed "show recipients address" in the cited screenshot to show the only thing a seller is shown is the city/district and country.

 

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[stephenmorgan]

Are you able to look at the Order Details from a computer?  You are still within 14 days so it should still show the eMail address to shipping department.  It will not show you the address of the buyer because the shipper is the recipient and not the buyer.

See if this link will work on a computer.

https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

[jonathanbrightlight]

@albertabrightalberta It doesn’t show the full address. It’s already been clicked in that screenshot, and what you see below it is all that is ever visible.

[skatefool]

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@ryry-jj wrote:

How does EIS hub know what label to print out once they receive it?  Is it he EVNT?   We cant see the event number on the mailer, so do we know those were correctly written? 

To mix up these two items, two items from the same sellers I would think we have better odds winning the lottery.  I cant even imagine the packages moving along together or processed by the same person.  Since they were hand addressed someone had to handle it and know what label to print out to get the final delivery address.  

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Since the OPs labels are hand addressed, they may not be machine readable or are followed up by eyeballs to confirm.

  Such packages probably end up at the same workstation at the facility where a worker reads the number and slaps on the forwarding label.  If two packages arrive from the same seller in front of the same worker, it isn't lottery winning odds to imagine the wrong label going on the wrong package.

[linus.hux72fe]

Update-

1. Telephone number doesn't work on weekends/holidays.

2. Contacted via Facebook 

3. Representative understood with short 2 paragraphs explanation.

4. Representative confirmed the labels were obviously swapped at the international shipping center. They were not surprised, not the first time it happened.

5. Between posting here and on Facebook, buyer in Canada opened a not received case. eBay promptly closed it in my favor, infuriating buyer 

6. Representative noted case closed in my favor 

I replied, see screenshot.

7. Both buyers are being refunded fully from eBay, no defects for my account. Decided quickly, efficiently.

8. The most unpleasant part aside from the 2 upset buyers was posting here and having to argue and defend myself repeatedly.

9. I'll definitely use Facebook contact again should I run into another problem. 

 

[le-5262]

Thank you for posting this...

I was watching 

since I, too, use that particular hub.

[albertabrightalberta]

@linus.hux72fe 

Ebay did do the right thing and shows that EIS works the way it's supposed to. 

But you were wrong in what you believed about the case and why it was closed in your favor. 

The case was closed in your favor because that's your seller protection for using eIS. It wasn't closed in your favor because of the buyer opening the wrong type of case. 

When this type of situation happens, ebay refunds the buyer and you keep the money. Both of you are made whole.

Unless both buyers claim NAD and both buyers return the items to ebay, there's little chance that either buyer will get the correct item.