Regards,
@nuclearomen wrote:
@mr_lincoln wrote:@nuclearomen Good post, good topic. For almost 40 years I watched as other industries and businesses went under, grew, merged, were acquired, etc. When I started Selling on eBay and got in to the internet sales "industry" I figured similar things would happen and as I watched eBay I made a prediction in 2016 that in 5 years they would be bought out, acquired or merge with another entity, thus changing the upper management AND the direction of the company. That 5 year clock is ticking down and in all likely hood I will have been wrong in my prediction from a time standpoint BUT, with all the issues you elude to and many of us have experienced they almost seem ripe for the picking ...
@mr_lincoln I don't want to make it seem like there is blame being placed on CEO or Ebay at all due to things like pandemic, restrictions, lockdowns, shipping issues, or the huge influx of online sales due to all that. Out of anyone's control and no one could had predicted all that had happened.
With that said, there are many circumstances where I see a huge decline within ebay since Lannone came in. While covid affected the way some things could operate within EB, prime example is CS, that doesn't mean EB couldn't had done more to make it better / easier on sellers and buyers to reach and get results from CS. I blame that on CEO, it's part their job to have a valid and workable CS structure and they have simply failed in every way. They opened more lines of CS and made online chat with CS more widely available, yes, but then they shut down those lines and made it to where the CS "help" is as useless and was trying to contact someone. Reps are not trained to solve issues, they made it so reps only job is take a "report" and forward it to "Correct Dept for Review" - in the meantime, you hear and know nothing of what is going on with your issue and in most cases nothing is done and you spend more time calling and recalling to have some resolve. That's not covid, that's lack of dedication to service your members needs.
All that I say just as an example to what you mention in upper management - in my view since Wenig it's one area that has gotten extremely worse. Idk if ebay will be swallowed up by the bigger fish, in many ways, I would hope not, anyone who would do that would try and incorporate what they are into ebay and likely make things even worse (IMO of course). I hate Amazon as a company, I worked for them, I only order from them because they have the best price on a lot of supplies I use/need to keep afloat. I have no issues with USPS, used them over 20 years in that time they lost total of 3 packages, they deliver my packages to customers on time and even a head of time usually and media mail is still the only method affordable for in my view. Amazon has never delivered anything to me via their own fleet, it always comes UPS.
@nuclearomen ALL very good points ... I think the biggest loss, regardless of the reasons, is the direct phone contact with knowledgeable CS reps. Perhaps I missed the official Announcement(s) from eBay apologizing for the situation(s) that have contributed to the loss of quality worldwide phone support and call centers ... however, in my opinion I think some of that is by design ... and rather than delve in to that opinion I will leave it at that.
