mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Please understand that the request for a link was to make sure what was shared with you by a CSR at PP was accurate. If we just trusted whatever a CSR told us from Ebay or PP at their call centers to be the truth or the accuracy of any given matter, so many sellers would have been further injured by taking that advice and running with it only to learn the CSR was wrong.
This is NOT an attack on you. That is not why I and others asked for a link to the announcement that they have changed this. It was asked to support what you have said. Nothing more.
@lasantino wrote:I know what you mean.. I too was skeptical.. I too have been burned by ebay. I too am disgusted by the lack of valid information sometimes coming from ebay customer service reps. I made the post initially because I was stunned and wanted to give a heads up to other sellers.. All the naysayers were surprising.,, But i guess given ebay's and paypals history,,, the skepticism was understandable.
I guess i just didn't appreciate some posters starting to criticize me for posting.. and questioning whether I knew what i was talking about..
Again,, I'm sure paypal must have gotten some pushback from their legal department. that's why they put the info out as an internal memo.. etc.. I hope its an actual reversal of the policy change. However, I"m sure they are trying to figure out if they can implement the change without hitting legal snags..
Since you ARE a seasoned member of Ebay I'm surprised that you are surprised at the skepticism you have received here.
Can you imaging the messes we could get ourselves into over the years if we took whatever anyone posted on a thread to be the fact without anything to support it. You think we have problems now, OMG that would be one hot mess.
We ALL want what you have said to be true. And we ALL want what others are reporting regarding their refunded buyers and fees. We ALL want that.
We all need to understand that this is no small thing. For many sellers this can have a significant financial impact on them. So try to look at it from that point of view. We are all just trying to make sure we have accurate information in which to move forward with. Nothing more.
@bigdeals.etc wrote:
@klickonline wrote:Guys -
I posted this in another thread yesterday morning. I just didn't create another thread for it. I can verify that Paypal has said that their May 7th fee changes are currently postponed. I spoke to a rep, and two supervisors, yesterday, who were very knowledgeable (not the run-of-the-mill front line CS rep). One of the supervisors actually read me the internal memo directly that they received yesterday morning.
The bad news is that the Paypal reps are just as confused and frustrated as we are. The memo gave no dates, Paypal did not update their T&C page, and other than the memo, there was no additional information as of yet. I did one refund late yesterday for an immediate buy-and-cancel, and the fees WERE credited back like others have said.
I personally think Paypal, right now, is just suffering from incredibly poor leadership. They don't know what to do, they are making poor decisions, and they are creating confusion at their own company by providing very unclear direction. Not to mention the ramifications of announcing and publicizing a fee change, and not following through with it nor providing any notification. Technically the fee change states there will be no 30 cent fee anymore, but they are still charging it. So they are going against their own published T&C at the moment, which you would think would have it's own problems (not that we are complaining of course, but still the idea of it seems like it would be illegal?).
So again, what the OP said is indeed true. That's why I requested to speak to multiple supervisors when the initial rep told me the same thing, and even going as far as to actually hearing the exact memo that went out stating the May 7th fee changes have been postponed.
I think you might be right here. As with many others I wondered if the fees will be kept on refunds of PAYMENTS made on 5/7 and after. That's why all of the refunds mentioned has fees refunded. Then I thought maybe PayPal just doesn't have their stuff together and is just lagging on this. I recall a convo I had with PayPal early April... I just didn't make a post about it yet because I was too lazy.
On that call I asked the rep for details... specifically which refunds will have the fee retention, eBay cancellations, manual refunds, full/partial refunds, etc. The agent said that none of the employees (including himself) know any details at all aside from the general statement. He said there was an internal memo that told all employees to stay tuned for an announcement the week before 5/7 that outlines everything regarding this. Until then, no one had any info. My only guess is that the announcement never happened and all PayPal employees are still in the dark. Which means the fee retention can easily happen at any time.
THANK YOU. This would be exactly why we want / need a public announcement on what is happening. We can't accurately plan for what we all need to do to accommodate these fees. For some sellers, the need to raise pricing could be a real need. But I'm confident that those seller that may have raised pricing in anticipation of this additional cost of selling would be just as happy as the rest of us if PP reversed their policy change.
