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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Listing Sticker Shock. New Shipping Rates!

I sell colognes and perfumes and a few other things. Average shipping weight for a 7"X4"X4" box is 12-14oz. My shipping rates just went up for USPS First Class Mail from (top rate) $5.66 to (top rate) $9.70 (same as priority mail rate). At those rate...

Is this negative feedback worth trying to remove?

On March 18th of this year a buyer bought a camera from me, and it was delivered to them just a few days later on the 21st. Fast forward to very recently and the buyer left me negative feedback saying the following - "camera memory would only hold on...

Ebay Shipping Coupon Ordered wrong Item Question

I used my $50 ebay shipping coupon to purchase shipping envelopes and I made the mistake of ordering the wrong size. If I return them will I get the shipping coupon voucher back or will it be lost?

SLOW Sales... Could non compliant content be a problem with your listings?

Check to make sure you do not have any non compliant content in your listings. This can happen when you copy text from other sites or even with internal site links throwing errors that shouldn't be happening. Or other code issues. If you have non com...

Several times in the past 2 days the language has changed....

...from English to French and today to German. Has anyone else experienced that?

Best Offer common these days?

I did some shopping on Ebay today and was struck by all the listings that include Best Offer. I hope the sellers actually intended to use this feature, not because Ebay made them. I left 3 offers and 1 was automatically accepted. When I make offers i...

Resolved! GTC questions

If there is a place where this info is published please share, but i'm still confused about the GTC format: Do we still have to start the free monthly listings a few days into the month to avoid the short-term possibility of listings renewing twice i...

How Can I Stop eBay from Changing My Listings to "or Best Offer"?

Does anyone know how to stop eBay from arbitrarily changing sale listings? On my "buy it now" listings, even though I have not included the "or best offer" feature, after so many days, eBay changes it to include or best offer. I don't think it's eBay...

For Clothing Sellers: What Bags Do You Use For Your Inside-Packing Bag?

When shipping clothing, I always put it in a clear plastic poly bag before putting that into a poly bag (poly mailer) for shipping. Do you do the same? I've been using up an old box of Great Value (Walmart brand) Twist Tie Bags that I've had around h...

Do I have to accept a return or can I just skip right to refund without taking the return?

Buyer opened a case and wants to return an item. eBay says this "We'll refund the buyer when tracking shows the item is delivered. We'll either debit your PayPal account or charge your reimbursement payment method." Does that mean they're going to ch...

GTC Reduced listing impressions by roughly 25%, Time for an experiment.

First off this is an old id that I am using to post to keep my store out of the public eye. After giving the mandatory Good Till Canceled listing format a try, I have come to the conclusion that it may be related to a roughly 25% drop in my listing i...

Resolved! Case opened by buyer for "item not received" but mistook and actually received it, funds still on ho

May 28th 10:09 AM a case was submitted for "item not received", sent him a message, 10 hours later he says he received the item. Since then my funds from that sale have been on hold in PayPal. I asked him to resolve the case (I have no idea what opti...

invoicing whats in customers cart

I constantly get customers wanting me to send them an updated invoice from what is in their cart. I can't see what is in their cart! and (the customer) can't find "request an invoice" because it is sooo hard to find most often. I give them 3 suggesti...

GTC - One Month In

54% Auction & 46% Fixed Price = The sales split from January 1 to March 31 (first quarter)62% Auction & 38% GTC = April sales split

I predict forced GTC is about to meet some of America’s grassroots touchiness regarding “freedom”

I’ve read through a lot of the forced GTC threads. There are some clear patterns and key words that seem to be, in varying degrees, humming through most of them. Choice. My store. My time. My schedule. Freedom. Most being top rated sellers. Some long...