Getting dinged for late shipping when the buyer requested to ship at later date for gift

[theparkwaterprincess]

Just curious, was dinged for a late shipping. The buyer specifically requested at purchase that I ship item (it was a gift and recipient was on vacation) on a later date. Just tried to have the ding removed but it was obviously looked at by AI and was denied - all they looked at was ship date and didn't check message, nothing else. If Ebay is so jacked about customer service why is this happening? It was a customer request.  It might seem small but I hate to lose top seller status over this. Any recourse to have a real person look this case over?

[iamalwaysright]

Honestly if one late shipment ding is going to put you over the edge to a lower selling level, you have larger problems to worry about and deal with. In my experience, these ship later buyer requests are very few and very far apart.

[mam98031]

---

@iamalwaysright wrote:

Honestly if one late shipment ding is going to put you over the edge to a lower selling level, you have larger problems to worry about and deal with. In my experience, these ship later buyer requests are very few and very far apart.

---

One Defect or ding in the Service Metrics can NOT cause a sellers level to drop.  It simply is NOT possible.  There has to be other issues that add up to drop a Seller's level.  ONE does NOT cause this.

[jonathanbrightlight]

They said put you over the edge.  I think @iamalwaysright was well aware that one cannot do it, but one can be the straw that breaks the camel's back and is the last step to reaching that point.

[mam98031]

---

@jonathanbrightlight wrote:

They said put you over the edge.  I think @iamalwaysright was well aware that one cannot do it, but one can be the straw that breaks the camel's back and is the last step to reaching that point.

---

Sorry @iamalwaysright , my mistake.  Thank you @jonathanbrightlight for bringing this to may attention.

[janet9988]

---

@pastimpressions wrote:

@chapeau-noir wrote:  "I work for my customers"

This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 100% 👍

All metrics are reduced to just so much superfluous & hollow navel gazing sans clientele.

---

The other problem with delaying shipping is the buyer can file an item not received claim (from the original estimated delivery date) after you shipped the item late. So the buyer could possibly win an item not received case while it is shipping to them.

[theteamsetguy]

@janet9988 ,

Sorry I’m going to have to disagree with you on this one. This coming from someone that gets over 25% of their business from repeat buyers. Why in the heck would you report someone for asking you to hold the shipping for a few days?

I would never say no to a request like that. If I did I doubt I would ever get another order from that buyer. While I’m not a big seller in my opinion eBay has given me plenty of leeway for issues like this. I’m not one of those sellers that want 100% everything so I can please eBay. I do what the customer wants if and when possible. If that means taking a ding every now and then so be it.

I’ve learned as a commissioned sales person for many moons you will never make everyone happy no matter how hard you try. Just do your best and everything will fall into place.

[chapeau-noir]

---

@janet9988 wrote:

---

@pastimpressions wrote:

@chapeau-noir wrote:  "I work for my customers"

This ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 100% 👍

All metrics are reduced to just so much superfluous & hollow navel gazing sans clientele.

---

The other problem with delaying shipping is the buyer can file an item not received claim (from the original estimated delivery date) after you shipped the item late. So the buyer could possibly win an item not received case while it is shipping to them.

---

This is true, but life and business has a lot of playing the odds in it. If I were hovering on the brink insofar as actual shipping dings I might think twice about it, but absent that I'd rather take the small risk.

[lb23cavaliersmvp]

I had a similar situation recently and it was resolved in my favor but it took 3 different messages to get there. Only difference was I contacted a customer rep before accepting the delayed shipment request. I assume you have a message from the buyer documenting the request. Good luck.

[buyselljack2016]

That is not the subject being discussed.

[janet9988]

Your business feedback of 15,000 compared to the OPs feedback of 1,500 is quite a different outlook.   

[theteamsetguy]

@janet9988 ,

What does the feedback total have anything to do with reporting a buyer for asking to hold shipment for a couple of days? The buyer probably doesn't know sellers get dinged for shipping late.

[mam98031]

---

@buyselljack2016 wrote:

That is not the subject being discussed.

---

True, no one brought up that doing this use to be OK as was stated in the rules us sellers need to abide by.  It is now changed and not allowed now.  And it has been this way for awhile now.

[simply-the-best-for-you]

I do what @inhawaii  suggested or I just accept that I'm going to get a ding, but I thought we were told that if we can prove the requests via My Messages, it would be removed.  That was before the FB system became automated though. 

kyle@ebay  devon@ebay  elizabeth@ebay 

Hey guys, I paged you in post 3, on 2/27, I think this fell through the cracks & I would still like to know if this is still true?  B/C in the past it was supposed to be removed if the Messages showed that the buyer had requested it.  I'm pretty sure it was in the Griff podcast at one time with Brian & I know it was mentioned on the boards in the past too.  Thanks! 

[theparkwaterprincess]

Good to know, but if this is true what are my next steps. There seems to be no way around the automation and obviously eBay powers that be don't monitor the boards. Seems a small issue to a lot of the posters so far but I put a lot of work in this stuff only to have an algorithm randomly make a judgement.

[theparkwaterprincess]

Good to know, but if this is true what are my next steps. There seems to be no way around the automation and obviously eBay powers that be don't monitor the boards. Seems a small issue to a lot of the posters so far but I put a lot of work in this stuff only to have an algorithm randomly make a judgement.