Getting dinged for late shipping when the buyer requested to ship at later date for gift

[theparkwaterprincess]

Just curious, was dinged for a late shipping. The buyer specifically requested at purchase that I ship item (it was a gift and recipient was on vacation) on a later date. Just tried to have the ding removed but it was obviously looked at by AI and was denied - all they looked at was ship date and didn't check message, nothing else. If Ebay is so jacked about customer service why is this happening? It was a customer request.  It might seem small but I hate to lose top seller status over this. Any recourse to have a real person look this case over?

[devon@ebay]

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@simply-the-best-for-you wrote:

I do what @inhawaii  suggested or I just accept that I'm going to get a ding, but I thought we were told that if we can prove the requests via My Messages, it would be removed.  That was before the FB system became automated though. 

kyle@ebay  devon@ebay  elizabeth@ebay 

Hey guys, I paged you in post 3, on 2/27, I think this fell through the cracks & I would still like to know if this is still true?  B/C in the past it was supposed to be removed if the Messages showed that the buyer had requested it.  I'm pretty sure it was in the Griff podcast at one time with Brian & I know it was mentioned on the boards in the past too.  Thanks! 

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Hey @simply-the-best-for-you! There are times where if asked or prompted from the buyer to have an item held for shipping at a later date, a late item defect can be removed. Customer support would have the be able to see these messages via eBay and I would recommend OP reaching out to support to see if they qualify for a removal. 

[gloryglorygifts]

It sounds, to me, like the buyer had the package being directed to the gift recipient, not themselves, so they can't dictate anything with the post office. 

[theparkwaterprincess]

Just got off the phone with eBay customer support person. Denied  . . . so was told if you do the automated request and are denied then there is no recourse. So there is no way around it, no possible solution. I do thank everyone for the info though, and granted it is trivial to some - I work my butt off to source, photograph and put items online and it peeves me that customer service seems thankless when things get automated.

[mam98031]

devon@ebay 

That sounds to me like it may or may not work.  You said "there are times".   Is it just going to depend on your luck of the draw in the CSR you get when contacting Ebay?

[simply-the-best-for-you]

devon@ebay  The OP seems to have spoken to a CSR & it was denied.  Is this still an informal thing or is it written anywhere?  Do they just have to rely on whether the CSR knows or not?  How would you reccomend that OP proceed assuming they have it in writing in their My Messages? 

[iamalwaysright]

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@theparkwaterprincess wrote:

Just got off the phone with eBay customer support person. Denied  . . . so was told if you do the automated request and are denied then there is no recourse. So there is no way around it, no possible solution. I do thank everyone for the info though, and granted it is trivial to some - I work my butt off to source, photograph and put items online and it peeves me that customer service seems thankless when things get automated.

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[iamalwaysright]

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@mam98031 wrote:

devon@ebay 

That sounds to me like it may or may not work.  You said "there are times".   Is it just going to depend on your luck of the draw in the CSR you get when contacting Ebay?

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But you can pretty much say that about a lot of things on ebay, and in life really. Right place at the right time.

[theparkwaterprincess]

Not sure how to take that . . .

[iamalwaysright]

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@theparkwaterprincess wrote:

Not sure how to take that . . .

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Sadly I'm not surprised that ebay denied something as clear cut as this due to "logistics". You might get a better answer if you bring it up with Facebook Ebay

[devon@ebay]

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@simply-the-best-for-you wrote:

devon@ebay  The OP seems to have spoken to a CSR & it was denied.  Is this still an informal thing or is it written anywhere?  Do they just have to rely on whether the CSR knows or not?  How would you reccomend that OP proceed assuming they have it in writing in their My Messages? 

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@simply-the-best-for-you CSR's look at all messages and then proceed with the steps that match eBay policy.

[simply-the-best-for-you]

Well @theparkwaterprincess  the powers that be have spoken.  I don't think it would hurt anything to try Customer service through Facebook, but I totally understand if you don't want to use FB.  Keep in mind that there is a threshold & 1 late ding is not enough to cause you any issues.  

[mam98031]

I'm confident that in theory that is the way it is suppose to work, but there just has been too many times that if we get the member to contact Ebay via a different method they get their issue resolved.  Sad but true.