@vtgbeersigns wrote:
Considering I've paid eBay and UPS well over 100k in each in the last 5 years, it's more concerning they'd risk throwing away this kind of revenue over an inch.
These type of details are never considered in these cases, it may sound like a valid defense but it's not going to gain you any advantage with them. You will want to stick to the actual facts of the specific event, neither past nor future performance will affect the outcome of the case. Were you to actually try and use this while presenting your case to ebay it is even possible this could be used against you.
I do agree with you in that this is corporate thievery, especially with the way that they "defend" themselves behind thick walls of multiple layers of menu trees and personnel that none of whom can do anything except transfer the problem around and around and around and around, you get the idea.
The sad of it is, the surcharges are particularly nasty in that they don't simply charge you what it would've cost instead. They overcharge in every one of these cases, and grossly so, which makes me believe the whole system is ripe with corruption.
Think about it, if you could simply charge a customer an extra $1500 because according to some convoluted circular policies of yours... And get away with it, $1500 for nothing but claiming something violated your policy, how many sellers would actually try it?
I only wonder why UPS / Fedex don't simply overcharge everyone?
I mean why not?
