eBay

vtgbeersigns · ‎02-06-2025

Ups and eBay just hit me for $1505 bill for a label. I already paid $150, that's what I was quoted and accurately put in the dimensions. I have photos of my dimensions. I will not pay the bogus fee becasue UPS claims my 67x42.5x5 box was 68x43x7. They charged me an extra $1350 for this. I've already told eBay I refuse to pay it , and have put my listings on permanent vacation . If it's not fixed I'm closing my eBay and going after both ups and eBay through court for destroying my "online business" I'm paying taxes on. I won't be able to afford to pay tax bills once I shut down nor can it currently function because the eBay account is -$1280 because this and refuse to sell my items for free or pay shipping costs out of my bank account.

So essentially their falsified dimensions and fees are forcing me to shut down. Both parties are at fault. Since I'm waiting on minimum 10 days for a case resolution I'm already losing over $1000 a week based on my 3 month average sales. Mind you I've paid both ups and eBay over 100k each the past 5 years in fees and shipping labels. This is my "Thanks".

broto_64 · ‎02-08-2025

@fern*wood wrote:
@broto_64 wrote:
@vtgbeersigns wrote:
A 1/16" is nothing. By any round up rule no 1/16" shouldn't round up, only over 7/16" should technically round up.. but if we are using scandalous rules 5 1/16" rounds up to 6" not 7".
No, in shipping land any overage is rounded up, why for myself I do my best not to come close to the "limit."
I do agree on the 6" vs 7" bit.
Not per the shipper's posted guidelines. I round down all the time when applicable.

Actually you are correct, per UPS guidelines.
It is USPS that always rounds up.
My mistake, but even if we stuck to USPS guidelines it's still wrong.

I will simply say both UPS and Fedex are thieves in my eyes, with their convenient little policy-based surcharges for which there not only exists no recourse (at least not through ebay) but the surcharges cost far more than it would've to just pay the correct shipping fee. So it's really a fine, and a hefty one at that, but I feel they apply these fines arbitrarily, anytime one of them feels like they could use that extra money, basically.

fern*wood · ‎02-08-2025

It applies to USPS too. That's all I use.

wastingtime101 · ‎02-08-2025

@broto_64 wrote:
Actually you are correct, per UPS guidelines.
It is USPS that always rounds up.
My mistake, but even if we stuck to USPS guidelines it's still wrong.

USPS rounds off, not up, @broto_64 to nearest whole number (over/under half inch mark), except for cubic pricing which rounds down to the nearest quarter inch. It's all in the DMM.

Walk without rhythm, it won't attract the worm.

nyr134 · ‎02-08-2025

Many (most) states have consumer protection agencies where you can report fraud. Certainly changing a 5” measurement to 7” in order to collect a higher fee sounds like fraud. Have you checked out the government resources in Indiana where you can lodge a complaint against UPS (and possibly get reimbursed for an overcharge)?

gurlcat · ‎02-08-2025

Correct me (please) if I'm wrong on this, but I believe USPS is a lot more of a stickler for weight than volume, and for weight you are supposed to round UP to the nearest ounce. Like even if package weighs 3.3 ounces, you have to say 4 or you might get the upcharge. (might, as in, if they catch it).

rfmtm · ‎02-08-2025

While you can't expect the buyer to take the box with label into UPS, nor would a local office likely know what to do with it, buyer may be willing to send it back to you, if you provide a prepaid means to do so without damage to the box and label. Then I'd be trotting down to small claims or having a lawyer send a letter to UPS with this evidence.

Actually if ebay wasn't involved you should be able to get this corrected, because you could directly talk to UPS and have them review the photo the scanner takes when it flags a problem like this. Even PirateShip will do this for you, but not ebay unless maybe you keep hammering on them.

wastingtime101 · ‎02-08-2025

@rfmtm wrote:
Actually if ebay wasn't involved you should be able to get this corrected, because you could directly talk to UPS and have them review the photo the scanner takes when it flags a problem like this. Even PirateShip will do this for you, but not ebay unless maybe you keep hammering on them.

When eBay files the dispute, UPS checks the photos before making a determination on the dispute. I've seen plenty get reversed in the seller's favor. Hoping the seller here will come back after the dispute is determined to tell us they've been refunded. 🤞

Walk without rhythm, it won't attract the worm.

broto_64 · ‎02-08-2025

@wastingtime101 wrote:
@broto_64 wrote:
Actually you are correct, per UPS guidelines.
It is USPS that always rounds up.
My mistake, but even if we stuck to USPS guidelines it's still wrong.
USPS rounds off, not up, @broto_64 to nearest whole number (over/under half inch mark), except for cubic pricing which rounds down to the nearest quarter inch. It's all in the DMM.

We are talking about UPS here, but yes USPS rounds off dims, it's the weight that they round UP.
Sorry it's too much to keep up, yet another good reason to stick with one shipping company.