Filing an appeal

[roodillon]

This is actually a copy of a message I am sending to ebay. I just want to see what you all think before I send it. Thank you.

"I recently sold an item and the buyer asked for a refund. I did not agree that he was entitled to one in this case so I said no. He then filed a case. He was issued a refund and he got to keep my item. I wish to file an appeal. First of all it was a no return auction, and although I do not agree with it in this case, I know about buyer protection. However my appeal is not based solely on that.

My main point is that the item was clearly described as that it may work or may not work, and that I did not know if it worked properly. I also said that there was no guarantee of anything and that there were no returns. These things were in the item description. I was not hiding anything.

I was never given a chance to tell my side of the story. Nobody contacted me for a reply. I do not think anyone ever read the item description, because if they did they might have thought differently. They would have seen that I disclosed everything. Therefore I wish to have a chance to tell my side. I would like to speak to the person who will be handling my appeal personally.

I have been selling on eBay for more than twenty three years. All of my stats are perfect 100% and I have 100% positive feedback. I did not earn these things by misrepresenting my items for sale and I did not misrepresent this one.

Please be aware that if a seller can guarantee that one of these items like the one I sold, a Sun VAT 40, works properly then they sell for $300 to $400. Not for $100 and definitely not for $35 like the buyer claimed. They go for around what he paid. Take a look at sold auctions. You will find the proof there. There are at least three tested and working VAT 40's that sold for more than $400 shipped. The rest that were sold untested got much, much less. Like the one he bought from me for $100. I seriously doubt that anyone at eBay looked at that. If they did they may not have issued the refund.

This is a classic case of buyer's remorse. The buyer wanted to get an item that worked perfectly, but he did not want to pay for one that worked perfectly. He had a case of buyer's remorse that I had to pay for. I am out over $250.

Therefore I am requesting an appeal and to communicate with the person who is handling it personally.  Thank you."

[wastingtime101]

The problem is, @roodillon, that you chose the wrong item condition so you don't have a leg to stand on with an appeal.

[px_455]

I didn't read the whole letter.

eaby is a corporation, the mistake certain folks make is to confuse a corporation with an entity that acts and reacts like a human being would.  Nothing could be further from the truth, personally I am astonished every day that corporations even manage to survive when I consider their behavior, but survive they do.

That being said...

That "appeals" department will most likely reach a decision the instant you click "Submit."

I mean, you will have an answer in either your email or your messages in less than 3 seconds from the time you click "Submit," if it takes that long.

And 99.99% likely that decision will be "denied."

Why, because bots.

[ckimodog]

Good luck!

[downunder-61]

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@px_455 wrote:

That being said...

That "appeals" department will most likely reach a decision the instant you click "Submit."

I mean, you will have an answer in either your email or your messages in less than 3 seconds from the time you click "Submit," if it takes that long.

And 99.99% likely that decision will be "denied."

Why, because bots. there is no basis for an appeal

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Fixed your typo 😊

[chapeau-noir]

Whoa!  That was a waste of time to edit out all the extraneous details from the initial letter and boil it down to essentials.   I didn't realise that the item had been listed in the wrong cat to begin with. 

[wastingtime101]

Technically: right category, wrong item condition. I'm not trying to be a jerk and pick on details, it's just that I see a lot of posters that tell sellers "for parts" is a separate category when it's not so I thought it was worth clarifying.

If the seller had used the "for parts or not working" item condition then I could see appealing.

FWIW, your edit was much better than the wordy letter in the OP. Maybe it'll help someone else that does have a legitimate reason to appeal.

[chapeau-noir]

Yes, I thought later that I meant 'condition', not category.  I've listed enough 'for parts or repair' items to know that you really have to be exact in condition.  Incidentally, I've sold every one to very happy customers.

[dhbookds]

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@wastingtime101 wrote:

The problem is, @roodillon, that you chose the wrong item condition so you don't have a leg to stand on with an appeal.

THIS IS CORRECT..........  I was told long ago by Ebay Reps that the Item Condition Box showing at the top is the governing statement and working/not working has to show there for a "not working claim" to be upheld.  Had you had it there, I think you could win........

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[dnasilver]

Confused, how are your $250? You are out what you paid for the item you sold, the shipping of that item, and fees from eBay. That is all you are legally allowed to claim as a loss, not the so called $250. Figure out what you are really out and in the big picture of your career in selling the percentage is most likely less than one tenth of a percent. Really not worth getting upset over.

[releasethekraken_1]

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@roodillon wrote:

so I listed it as used without guarantee of everything working. 

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eBay doesn’t allow “used without guarantee” listings. You’re wasting your time, which would be better spent reading and understanding eBay policies.

[slati_2013]

As other have said, you had to have listed it for "Parts not working" to have had any chance of winning this appeal. You need a bit of law thinking when you list items. Cover all bases. Failure to do so will result in a scammer taking advantage. 

[craigstevensstudio]

why should some "on ebay" have to go to FACEBOOK to get "ebay" questions answered? and why should i even need to point out how insane that is?

[downunder-61]

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@craigstevensstudio wrote:

why should some "on ebay" have to go to FACEBOOK to get "ebay" questions answered? and why should i even need to point out how insane that is?

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Because if someone really wants assistance, that is where they will find it. Insane ? who care's ? most people will be happy they can get a problem resolved.

Facebook and Twitter are much more reliable and accessible than CS

[coolections]

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@roodillon wrote:

My main point is that the item was clearly described as that it may work or may not work, and that I did not know if it worked properly.

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Not going to happen and stop doing that Buyers do not buy to test your items.

[kpickl]

I did the same thing about a year ago where I appealed a similar type of sale. I marked all over the listing that this item may not work and was not tested. eBay said that since I did not mark it as 'for parts or not working', my item should have worked. Since it did not work (per the buyer's word only), they issued the refund and I had no case. I hope they reconsider and give you the money back, or at least part of it. Unfortunately, eBay has become a buyer's market, and the sellers have less and less say in what happens in a sale. I just had a refund issued to a buyer because the item was not received by them (again per her word only), but it was marked as delivered by USPS. I think they are trying to compete with Amazon's refund policies. They have a long way to go to compete there. eBay is a person to person platform, not like Amazon's platform of drop shipping. Hope it works out for you.