Filing an appeal

[roodillon]

This is actually a copy of a message I am sending to ebay. I just want to see what you all think before I send it. Thank you.

"I recently sold an item and the buyer asked for a refund. I did not agree that he was entitled to one in this case so I said no. He then filed a case. He was issued a refund and he got to keep my item. I wish to file an appeal. First of all it was a no return auction, and although I do not agree with it in this case, I know about buyer protection. However my appeal is not based solely on that.

My main point is that the item was clearly described as that it may work or may not work, and that I did not know if it worked properly. I also said that there was no guarantee of anything and that there were no returns. These things were in the item description. I was not hiding anything.

I was never given a chance to tell my side of the story. Nobody contacted me for a reply. I do not think anyone ever read the item description, because if they did they might have thought differently. They would have seen that I disclosed everything. Therefore I wish to have a chance to tell my side. I would like to speak to the person who will be handling my appeal personally.

I have been selling on eBay for more than twenty three years. All of my stats are perfect 100% and I have 100% positive feedback. I did not earn these things by misrepresenting my items for sale and I did not misrepresent this one.

Please be aware that if a seller can guarantee that one of these items like the one I sold, a Sun VAT 40, works properly then they sell for $300 to $400. Not for $100 and definitely not for $35 like the buyer claimed. They go for around what he paid. Take a look at sold auctions. You will find the proof there. There are at least three tested and working VAT 40's that sold for more than $400 shipped. The rest that were sold untested got much, much less. Like the one he bought from me for $100. I seriously doubt that anyone at eBay looked at that. If they did they may not have issued the refund.

This is a classic case of buyer's remorse. The buyer wanted to get an item that worked perfectly, but he did not want to pay for one that worked perfectly. He had a case of buyer's remorse that I had to pay for. I am out over $250.

Therefore I am requesting an appeal and to communicate with the person who is handling it personally.  Thank you."

[bearswatching · Accepted solution]

Your chances of talking to the person who denied your appeal are exactly zero. Your chances of winning that appeal are exactly zero. You have been given excellent and correct advice for handling a similar situation in the future. Sorry it had to be a somewhat expensive loss. 

[roodillon]

I gave up on the idea of an appeal about a half an hour after posting this. It is not worth the frustration. Now someone here said $100 was an expensive lesson or something to that effect.  $100 is not expensive. It's 2021, not 1812. Who cares about a lousy $100, it was all about the point. Not the money. But I should have told you the following when I posted: the buyer wrote to me before making an offer. He asked about the condition. I told him everything I knew. I did test the unit. I checked to see if it turned on. It did. I tested the battery connection and the meter. It worked. You can even see it in the photos in the auction. He knew everything that I knew before he ever made an offer. It was a lowball offer but that's OK, we know my feelings about that.  I enjoy being nice to people. You should also know about the nasty, threatening message he sent me before I even shipped it. I knew he was going to be trouble. He said if he did not see a tracking number by morning he was going to cancel the purchase. I was well within my stated handling time but in hindsight I should have canceled HIM and taken the hit. My record can easily absorb that. I have been on ebay longer than some of you have been alive. No defects. Ever. 100% tracking on time. 100% positive feedback. Etc. Etc. Now, another thing is that he lied. He said the meter did not work for why he wanted to return it. That is not true, and like I said there are photos in the auction showing it. In the end you should know that in those twenty three years I can count the number of returns I have had on my fingers. Under ten. I go to whatever lengths are needed to describe my items accurately so I don't get returns often, and I don't have to see the ugly side of ebay very often either. Ebay has changed a lot since I started. For the worse. I am exploring options. Facebook Marketplace has been very good to me. Craigslist too. Well thanks for reading.

[mtgraves7984]

"You should also know about the nasty, threatening message he sent me before I even shipped it. I knew he was going to be trouble. He said if he did not see a tracking number by morning he was going to cancel the purchase. I was well within my stated handling time but in hindsight I should have canceled HIM and taken the hit. My record can easily absorb that."

@roodillon 

I wish we'd known this ^^^ because you could  have cancelled, citing that the buyer was making demands outside of the listing . Your record wouldn't have absorbed any hit. (And the buyer can't cancel, anyway.)

It's great that you've reached your decision, though. Sometimes it's tough... glad to see you're rolling with it.