@honeysuckle-lane wrote:
@Anonymous
trinton@ebay
Thank you for your answer. I spoke with several seller friends that have stores and they tell me that they are still processing returns and charging their restocking fees. They all said that they have had returns after May 1 and had no issues collecting their stated restocking fee of 10 to 20%. Is this a glitch? Each one of those sellers have listed items within the last hour and are able to add text to their return policy
about restocking fees. Customer service phone reps. are telling sellers that those with stores may continue to charge restocking fees. Does having a store make as difference? Thank you for your time.
Hi @honeysuckle-lane, returns started after May 1st may still be able to charge a restocking fee if the transaction occurred before may first. Any transaction after May 1st would not be able to charge a restocking fee. Though a seller is currently able to type return policy details into their listings, if these are not in alignment with eBay policy we would not allow them to enforce these details. This is the same as when sellers have a return policy, but state in the text field that they only take returns for items that were not described accurately - a return policy is for any reason, so this stipulation would not be upheld by eBay.
Additionally, having a store makes no difference on our stance towards restocking fees. Restocking fees in a return policy will not be enforced by eBay for any purchase made on May 1st or later. It could be that some of your friends are offering partial refunds when resolving a case, which is still an option. If a buyer and seller work out a partial refund agreement, this is different from charging a restocking fee. The restocking fee option used to be available when the seller went to refund a return but is no longer available as of our changes on May 1st (unless the transaction occurred prior to May 1st.
