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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Sales are Horrible.............anyone else experience this?

Buyer wants to cancel purchased item which has been despatched?

Hi there, I sold an Iphone last week from Ireland and posted it to the UK with a tracking order number. Today, because the buyer has not received the item, she now wants to cancel the order, just because she has no patience to wait for it. I can see ...

Please explain ebay's search results

Baffled again why some items are shown when I do a search. Search terms: martha stewart white duvet cover. White is not mentioned in the title nor description but some other item suggestions at the end of the listing have the word white in their titl...

$10 final value fee

I've activated a $10 final value fee which is good from 3/8/18 to and including 3/12/18. Let's say I post an item for sale before the offer expires. If the item sells AFTER this offer expires do I still get the $10 final value fee since the item was ...

Resolved! small typo on buyer address

hi. the buyers address on both ebay and paypal says "pnes" instead of "pines" (second word of city) on the shipping address. if i correct this typo will i void seller protection? what even is seller protection? what would you do? i figure it will get...

False SNAD partial refund request on Paypal?

Will spare the entire story unless specific details are needed for advice (posted issue on a different thread) - buyer purchased item over $600, and after the 30 day ebay MBG timeframe filed a partial refund request of $250 on Paypal for "item not de...

Need help from anyone but an eBay phone rep

For more than 2 months I've had the same problem: it is impossible to search for my items using either key words or the item #. I have spoken to more than a dozen phone reps and none of them have helped me. The rep calls up the listing and confirms t...

I found this great tool that you can use to show your average shipping delivery times

https://ribbs.usps.gov/modernservicestandards/ssmaps/find_map.cfm If you ship USPS it will show how long an item will take to arrive from your locationThis can be helpful for others to find average delivery dates.I use mostly 4 services and can count...

Resolved! Can a European customer recovery custom fees he paid if he returns a product purchased from USA ?

We sell a repair part that has a 90% chance of repairing a buyer's automotive Navigation System. Most of our international customers don't attempt a return or refund when the part doesn't solve their problem. But, if an internatinal customer decides ...

Using Feedback to promote your listings

Share effective or creative examples you have seen or tried. I see FB on a regular basis that is similar to this:

Return request vintage leather for smell

He claims it smells mildewy.It didn't. It had been hanging near an open window for a year.Its a womans coat. Buyer is a man in San Francisco. Im sure he didn't like how he looked wearing it. I have no returns. Do i have any recourse?

How much is import fees?

Buying something from abroad with import fees. How much are they? Anyway to determine? Thanks!

Suspension violating rules

Ok, so this automated policy enforcement is GARBAGE! I just caught a 3 day suspension because a BUYER GAVE ME HIS PHONE NUMBER and we finished our transaction on ebay through ebay. I ignored the message about his number and yet I still catch a **blee...

What happened to the number of watchers showing on listings?

When are they going to fix this bug? It appeared in January. No excuses. I want buyers to get that look. Because I know it helps sales. Stop working against me, Ebay! This is hard enough.

Does refused package count as return?

Quick question here I accdently ship the wrong item out to a buyer and they have already received the item. So I was wondering if the buyer can write refuse on the shipping label and than request a pick up from the usps website for a return package.