Exact date restocked fee not allowed not on Spring update

[honeysuckle-lane]

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

[emerald40]

Starting in May 2018, we will streamline our returns policy options. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. We recommend that you begin changing your returns policies now.

The five return policy options will be:

• No returns accepted
• 30-day buyer-paid returns
• 30-day free returns
• 60-day buyer-paid returns
• 60-day free returns

Restocking fees will no longer be a return option.

[jason_incognito]

I believe it was that new listings cannot have it, but current listings can still have it through any relist this month. So that when you try to relist it cannot have a restocking fee.

[Anonymous]

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@honeysuckle-lane wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

---

Hi @honeysuckle-lane, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

[gramophone-georg]

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@Anonymous wrote:

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@honeysuckle-lane wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

---

Hi @honeysuckle-lane, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

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So the notice said starting in May, but it was implemented April 30? How come eBay is always starting new policies before the announced dates?

[d-k_treasures]

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@Anonymous wrote:

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@honeysuckle-lane wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

---

Hi @honeysuckle-lane, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

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That just makes me feel sooooooooo good that if I gave free returns, I can give back only half of the money if it comes back trashed, wrong item, or an empty box.

Like that's an incentive for giving free returns on antique/vintage items ........ not!

I will drive there and take it back if need be.

[honeysuckle-lane]

@rose_city wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

Hi @rose_city, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

trinton@ebay

Thank you for your answer. I spoke with several seller friends that have stores and they tell me that they are still processing returns and charging their restocking fees. They all said that they have had returns after May 1 and had no issues collecting their stated restocking fee of 10 to 20%. Is this a glitch? Each one of those sellers have listed items within the last hour and are able to add text to their return policy

about restocking fees. Customer service phone reps. are telling sellers that those with stores may continue to charge restocking fees. Does having a store make as difference?  Thank you for your time.

[honeysuckle-lane]

@rose_city wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

Hi @rose_city, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

trinton@ebay

Thank you for your answer. I spoke with several seller friends that have stores and they tell me that they are still processing returns and charging their restocking fees. They all said that they have had returns after May 1 and had no issues collecting their stated restocking fee of 10 to 20%. Is this a glitch? Each one of those sellers have listed items within the last hour and are able to add text to their return policy

about restocking fees. Customer service phone reps. are telling sellers that those with stores may continue to charge restocking fees. Does having a store make as difference?  Thank you for your time.

[honeysuckle-lane]

@Anonymous

trinton@ebay

Thank you for your answer. I spoke with several seller friends that have stores and they tell me that they are still processing returns and charging their restocking fees. They all said that they have had returns after May 1 and had no issues collecting their stated restocking fee of 10 to 20%. Is this a glitch? Each one of those sellers have listed items within the last hour and are able to add text to their return policy

about restocking fees. Customer service phone reps. are telling sellers that those with stores may continue to charge restocking fees. Does having a store make as difference?  Thank you for your time.

[sharingtheland]

I'm interested in this answer, also.  I was charged a restocking fee of 20% on a relatively expensive item just a few days ago.  It was a Big Seller so maybe the rule doesn't apply to them ?

[missjen831]

It was stated by a blue, can’t remember which one, that restocking fees are no longer allowed as of May 1 so anything purchased prior to May 1 can have a restocking fee and anything purchased on or after 5/1 cannot.

[sharingtheland]

I paid what the seller definitely called a restocking fee on an item purchased after May 1.  The actual number wasn't quite 20% but was more than the original shipping, which seller said was the reason for the partial refund - to cover the "free" shipping.  I know this because it didn't match the amount I paid for the return shipping like a good little honest buyer.

I was going to argue with the seller but though oh, nah, I'm weary.  But now realizing they (supposedly) can't charge a restocking fee, I may respond to their answer to my "explain the math of the partial refund to me" question.

Sounds like ebay didn't get those not-allowed-to-charge-that-anymore programming ducks in a row.  I'm shawked, I tell ya.

[castlemagicmemories]

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@gramophone-georg wrote:

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@Anonymous wrote:

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@honeysuckle-lane wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

---

Hi @honeysuckle-lane, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

---

So the notice said starting in May, but it was implemented April 30? How come eBay is always starting new policies before the announced dates?

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Georg~Trinton said the last day to charge a restocking fee was April 30th.  This totally corresponds to no restocking fee as of May 1  2018.

[gramophone-georg]

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@castlemagicmemories wrote:

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@gramophone-georg wrote:

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@Anonymous wrote:

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@honeysuckle-lane wrote:

I read the Spring update and see restocking fees will no longer be allowed.

I can't find an exact date for that to start. Does anyone know when sellers 

will no longer be allowed to charge a restocking fee.

Thank you

---

Hi @honeysuckle-lane, I wanted to clarify that the option to charge a restocking fee ended on April 30th. Any purchase made on this date or before would still have the option to apply a restocking fee that was in the listing at that time, but any purchases from May 1st on would not have this option. 

Check out our Seller Update page on Simplified Returns for more details on return policies and the benefits of offering Free Returns. While a restocking fee is no longer an option, those who offer Free Returns are able to deduct up to 50% of the refund amount if the item is returned in a different or damaged condition.

---

So the notice said starting in May, but it was implemented April 30? How come eBay is always starting new policies before the announced dates?

---

Georg~Trinton said the last day to charge a restocking fee was April 30th.  This totally corresponds to no restocking fee as of May 1  2018.

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Hi @rose_city, I wanted to clarify that the option to charge a restocking fee ended on April 30th.

Am I seeing April 30 there or May 1?

[couldabeenworse]

I wanted to clarify that the option to charge a restocking fee ended on April 30th.

Am I seeing April 30 there or May 1?

April 30 was the last day of the old policy; May 1 was the first day of the new policy. 

[castlemagicmemories]

The last day to charge it was April 30.  It ended May 1.