Ebay facilitates fraud against seller and still charges seller after losing $800. How is this legal?

[cdronk]

I recently sold a laptop for $800 on Ebay. The buyer returned it using a fraudulent excuse. I was very uncomfortable with this so I told Ebay that I think this is fraud. They ignored me. The buyer sent the item back to me and I was given a tracking number for the returned item but it never arrived. I notified Ebay that I had not received the item. I also informed Fedex that I never received the package. Both Ebay and Fedex said that I received my returned item, but I did not. I sent several inquiries and complaints to both Ebay and Fedex. Fedex came back saying the item was received and signed for. It was signed by someone I had never heard of. I tried to further my complaint with Fedex but I could not because I didn't pay for the postage. The buyer smply ghosted me. I told all of this to Ebay but they denied my request and took money out of my bank account for the purchase price.... and for the sellers fee. Yes, you read that right. Not only did Ebay facilitate fraud, but they charged me for it. What kind of business does that? At least return the sellers fee.

[cdronk]

I'm pretty sure this ship has already sailed. At this point I would just be happy if Ebay simply credited me the sellers fee since this entire transaction was obviously fraud. It just really burns me that Ebay would profit off of fraud.

[cdronk]

Thank you for this. I will obviously think twice before using Ebay to sell anything again. Especially electronics. I've had good success in the past. It was just this time.

[stainlessenginecovers]

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@cdronk wrote:

They facilitated the sale, therefore they facilitated the fraud. It is an issued everyone seems to be aware of and yet it continues to exist. 

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No they didn't. 

Listing items here is the same as Paying a Newspaper to put your 'item' in their Classified. That 'newspaper' is NOT responsible for you meeting up with a thief- and even if you do meet with a thief, do you think that Newspaper gives you your $100 ad fee back that you had to 'prepay' for?? 

Regarding all the rest- how does anyone know what you shipped this person? Couldn't been a small pile of cardboard? How can ebay or anyone prove what you say is true? 

[playwithitagaintoys]

Yes its literally their job to facilitate sales. Is it not?

[vintagecraze50]

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@robbie31415 wrote:

It sucks when you get scammed. I get that.

But nothing in your post shows you provided eBay any evidence.

If you don't then eBay has to go by the evidence that is avaliable.

The carrier can't tell you details because you didn't buy the label, but have you asked the carrier if they can give you a statement that the location was not your address?

If you can get that statement, eBay can use It for appeal to get your funds back.

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Good info Robbie, in cases where the package was involved in what we call the Fake tracking scam which appears to be something these scammers have really been doing a lot lately, you must get the evidence that the package was sent not to your address. Ebay can help .