END MESSAGE

[fletch072868]

END MESSAGE

[gwenscupboard]

All caps and no breaks in the sentences makes it hard to read.  Besides it appears that you are YELLING at us.  We didn't do anything wrong.

I cannot and will not try to read that black on white glob.

[Anonymous]

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@fletch072868 wrote:

I SENT A CLOCK TO A USER NAMED JEWELSOFNILE SHE KEPT ASKING SPECIFIC QUESTIONS OF THE ITEM AND ASKED FOR MORE SPECIFIC PICTURES OF THE ITEM FOR DAYS. I POSTED 15 OR SO MORE PICTURES. I THOUGHT IT WAS STRANGE BECAUSE THE PICTURES THAT I HAD TAKEN WERE GOOD. SO I PUT UP A BUNCH MORE. SHE ASKED FOR A REDUCED RATE AND MADE A OFFER SO I TOOK IT.  WHICH I DONT DO TOO OFTEN AND SHE BOUGHT IT. I DONT DO OFFERS. THIS USER THEN CLAIMED THE CLOCK WAS BROKEN, SENT PICTURES AND CLAIMED I SENT A BROKEN CLOCK ON PURPOSE THAT THE BASE HAD A BROKEN PIECE BROKEN OFF OF IT AND WAS JUST THROWN IN THE BOX WITH IT. THE SELLER CLAIMED IT WAS BROKEN THAT IT WASNT DAMAGED IN SHIPPING BECAUSE I PACKED IT REALLY GOOD. CLAIMED I SENT IT BROKEN LIKE THAT. I TOLD HER TO JUST SEND IT BACK ILL SEND A REFUND. THEN I NOTICED SOMETHING ODD IN HER PICTURES OF THE BROKEN CLOCK SHE SENT ME. I LOOKED AT MY PICTURES ABOUT 30 OF THEM I TOOK. I TOLD HER IM CONFUSED SOMETHING DOESNT SEEM RIGHT PLEASE SEND ME MORE PICTURES. SHE SENT ME MORE PICTURES AND I NOTICED RIGHT AWAY. THE BASE THAT WAS BROKEN WAS SMOOTH AND MINE WASNT.  MY CORD WAS WHITE AND HERS WAS TAN. WHEN I TOLD WHY DOES MY CLOCK HAVE A WHITE AND YOURS IS TAN. SHE SAID THANKS FOR POINTING THAT OUT YOU SENT ME A TOTALLY DIFFERENT CLOCK. WHEN I CALLED EBAY THEY SAID TO CALL BACK THEIR MEDIATOR DEPARTMENT IF THEY TRY TO RETURN IT. COME TO FIND OUT IT DOESNT EXIST. WHEN I CALLED THE NUMBER THEY GAVE ME, IT WAS JUST EBAYS CUSTOMER SERVICE DEPARTMENT, THEY TOLD ME THEY HAVE NO MEDIATOR DEPARTMENT. THEY SAID I NEED TO TAKE THE ITEM BACK FIRST THEN CALL BACK WITH A SR NUMBER, THAT ITS STILL PROTECTED UNDER THE GROUND ADVANTAGE AND TOLD ME I COULD MAKE THE USPS PAY FOR THE DAMAGE. IM NOT GONNA COMMIT FRAUD ON THE USPS. EBAY MADE ME TAKE BACK THE CLOCK. WHEN I GOT IT BACK IT WAS A TOTALLY DIFFERENT CLOCK.  THIS BUYER SWITCHED HER BROKEN CLOCK OUT WITH THE ONE I SOLD. WHERE IS THE SELLER PROTECTION. EBAY WILL GO OUT OF ITS WAY TO MAKE THE SELLER DO MORE AND MORE THINGS AND DRAG IT OUT IN HOPES TO NOT PAY ME BACK THE MONEY I WAS SCAMMED. WHY IS THE CUSTOMER SERVICE SO BAD. I HAD TO PAY FOR RETURN SHIPPING AND IM OUT THE CLOCK AND WAS GIVEN A TOTALLY DIFFERENT CLOCK IN RETURN AND I HAD TO PAY BACK THE TOTAL PURCHASE PLUS SHIPPING. SO NOW I HAVE TO GO THRU AN APPEALS PROCESS WAIT A FEW MORE DAYS THEN FILE AN APPEAL AND YOU KNOW HOW EBAY WORKS. THEY'LL FIND SOME EXCUSE TO DENY MY APPEAL. I HAVE NO CONFIDENCE IN EBAYS SELLER PROTECTION. WHEN YOU LOOK AT ALL THE PICTURES OF THE CLOCK I TOOK I CAN SEE A SCRATCH ON MY CLOCK THAT WASNT ON THE ONE SHE SENT BACK AND SCRATCHES ON THE ONE SHE SENT THAT MINE DIDNT HAVE. SINCE I TOOK ABOUT 30 PICTURES YOU CAN ZOOM IN AND SEE ALL THE FINE DETAILS OF EVERY SIDE OF THE CLOCK. BUT THE CORD CLEARLY GIVES IT A WAY. HERS WAS TAN AND MINE WAS WHITE. A TOTAL SCAM JOB BY THIS BUYER. HER FEEDBACK IS HIDDEN AND HER PHONE NUMBER GOES TO SOME DENTIST OFFICE, HER ADDRESS IS A JUST A POST OFFICE WITH AN APT NUMBER. ANY SCAM BUYER LIKE THAT SHOULD BE BANNED FROM EBAY.

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That is one big wall of SCREAM right there…

[albertabrightalberta]

@fletch072868 

In addition to the big block of text, no paragraphs and no punctuation, you committed another faux pas. You aren't allowed to name and shame. 

[chapeau-noir]

(My ears are ringing)

SENT A CLOCK TO A USER NAMED JEWELSOFNILE SHE KEPT ASKING SPECIFIC QUESTIONS OF THE ITEM AND ASKED FOR MORE SPECIFIC PICTURES OF THE ITEM FOR DAYS. I POSTED 15 OR SO MORE PICTURES. I THOUGHT IT WAS STRANGE BECAUSE THE PICTURES THAT I HAD TAKEN WERE GOOD. SO I PUT UP A BUNCH MORE.

SHE ASKED FOR A REDUCED RATE AND MADE A OFFER SO I TOOK IT.  WHICH I DONT DO TOO OFTEN AND SHE BOUGHT IT. I DONT DO OFFERS.

THIS USER THEN CLAIMED THE CLOCK WAS BROKEN, SENT PICTURES AND CLAIMED I SENT A BROKEN CLOCK ON PURPOSE THAT THE BASE HAD A BROKEN PIECE BROKEN OFF OF IT AND WAS JUST THROWN IN THE BOX WITH IT. THE SELLER CLAIMED IT WAS BROKEN THAT IT WASNT DAMAGED IN SHIPPING BECAUSE I PACKED IT REALLY GOOD. CLAIMED I SENT IT BROKEN LIKE THAT.

I TOLD HER TO JUST SEND IT BACK ILL SEND A REFUND. THEN I NOTICED SOMETHING ODD IN HER PICTURES OF THE BROKEN CLOCK SHE SENT ME. I LOOKED AT MY PICTURES ABOUT 30 OF THEM I TOOK. I TOLD HER IM CONFUSED SOMETHING DOESNT SEEM RIGHT PLEASE SEND ME MORE PICTURES. SHE SENT ME MORE PICTURES AND I NOTICED RIGHT AWAY. THE BASE THAT WAS BROKEN WAS SMOOTH AND MINE WASNT.  MY CORD WAS WHITE AND HERS WAS TAN. WHEN I TOLD WHY DOES MY CLOCK HAVE A WHITE AND YOURS IS TAN. SHE SAID THANKS FOR POINTING THAT OUT YOU SENT ME A TOTALLY DIFFERENT CLOCK.

WHEN I CALLED EBAY THEY SAID TO CALL BACK THEIR MEDIATOR DEPARTMENT IF THEY TRY TO RETURN IT. COME TO FIND OUT IT DOESNT EXIST. WHEN I CALLED THE NUMBER THEY GAVE ME, IT WAS JUST EBAYS CUSTOMER SERVICE DEPARTMENT, THEY TOLD ME THEY HAVE NO MEDIATOR DEPARTMENT. THEY SAID I NEED TO TAKE THE ITEM BACK FIRST THEN CALL BACK WITH A SR NUMBER, THAT ITS STILL PROTECTED UNDER THE GROUND ADVANTAGE AND TOLD ME I COULD MAKE THE USPS PAY FOR THE DAMAGE.

IM NOT GONNA COMMIT FRAUD ON THE USPS. EBAY MADE ME TAKE BACK THE CLOCK. WHEN I GOT IT BACK IT WAS A TOTALLY DIFFERENT CLOCK.  THIS BUYER SWITCHED HER BROKEN CLOCK OUT WITH THE ONE I SOLD.

WHERE IS THE SELLER PROTECTION. EBAY WILL GO OUT OF ITS WAY TO MAKE THE SELLER DO MORE AND MORE THINGS AND DRAG IT OUT IN HOPES TO NOT PAY ME BACK THE MONEY I WAS SCAMMED. WHY IS THE CUSTOMER SERVICE SO BAD.

I HAD TO PAY FOR RETURN SHIPPING AND IM OUT THE CLOCK AND WAS GIVEN A TOTALLY DIFFERENT CLOCK IN RETURN AND I HAD TO PAY BACK THE TOTAL PURCHASE PLUS SHIPPING. SO NOW I HAVE TO GO THRU AN APPEALS PROCESS WAIT A FEW MORE DAYS THEN FILE AN APPEAL AND YOU KNOW HOW EBAY WORKS. THEY'LL FIND SOME EXCUSE TO DENY MY APPEAL. I HAVE NO CONFIDENCE IN EBAYS SELLER PROTECTION.

WHEN YOU LOOK AT ALL THE PICTURES OF THE CLOCK I TOOK I CAN SEE A SCRATCH ON MY CLOCK THAT WASNT ON THE ONE SHE SENT BACK AND SCRATCHES ON THE ONE SHE SENT THAT MINE DIDNT HAVE. SINCE I TOOK ABOUT 30 PICTURES YOU CAN ZOOM IN AND SEE ALL THE FINE DETAILS OF EVERY SIDE OF THE CLOCK. BUT THE CORD CLEARLY GIVES IT A WAY. HERS WAS TAN AND MINE WAS WHITE.

A TOTAL SCAM JOB BY THIS BUYER. HER FEEDBACK IS HIDDEN AND HER PHONE NUMBER GOES TO SOME DENTIST OFFICE, HER ADDRESS IS A JUST A POST OFFICE WITH AN APT NUMBER. ANY SCAM BUYER LIKE THAT SHOULD BE BANNED FROM EBAY.

Message 1 of 3

latest reply

[fern*wood]

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@fletch072868 wrote:

... WHEN I CALLED EBAY THEY SAID TO CALL BACK THEIR MEDIATOR DEPARTMENT IF THEY TRY TO RETURN IT. COME TO FIND OUT IT DOESNT EXIST.

---

When you posted the last time you were informed about the problems of calling some random number for ebay, but it seems you are still doing so.  I'd be very cautious doing so. 

This type of issue occurs occasionally on ebay, and unless you are qualify for the limited protections offered for a faulty return where you can deduct up to 50% of the refund, there isn't much that can be done.  Ebay doesn't have a tribunal to determine which party is lying. 

I know you have been kindly asked to type your posts in a manner that can be read, but you feel it is your right.  So don't be offended if many feel it is their right to not try to read it.

[gator08041971]

TLDR:

I sold a clock and it was switched by the buyer.

All you can do in that instance is setup a return, wait for it to be returned and refund when it arrives.  In some cases you can deduct up to 50% of the refund if you meet certain criteria with the original listing.

Then report the buyer for cheating you out of your original item and funds.  Block the buyer and then move on. eBay will not get in between a Buyer said and a Seller said.   They will almost always side with the buyer in a case like this, even if you have photos and proof.

You can appeal the decision, but I still recommend following the steps above.  Setup return, receive the item, refund the purchase, report the buyer, then file for an appeal.

In this particular case, you are probably going to have to eat this one and accept the lesson as it sounds like its already done and over with.

[hartungcards]

Even a broken clock is right twice a day.

[12345jamesstamps]

I hope when a buyer has a question about a purchase you don't respond in this form.

[caldreamer]

Unfortunately, there are many scammers on EBAY now and they have figured out how to get items for free.  EBAY will not protect you (they will rule in favor of the buyer) and you will get a "defect" against your account for appealing the case.

USPS did nothing wrong and they would never pay you because the customer "switched items".  Only time USPS would pay if package was lost.   USPS claims they pay if item is damaged in transit (that is a bunch of baloney...they never pay and require you to show them item and packaging for inspection (they always blame the Seller for poor packaging). 

Sorry this happened to you, but this is all part of selling online (sometimes you win and sometimes you lose).

[iamalwaysright]

inside voice please.

[iamalwaysright]

NOONEWANTSTOREADWHATYOUARETYPINGWHENYOUUSEALLCAPSANDMINIMALPUNCUATIONWHENYOUPOSTYOURISSUESESPECIALLYWHENYOURSTORYISSOLONGTRYBEINGCONSIDERATETOTHEPEOPLEWHOWANTTOHELPYOUBYMAKINGITESSIERFORUSTOREADTHANKS

[babyers88]

should have been handled differently but too late now......

you accept the return, within the required time and without involving ebay (at that point)
when it arrives, you take photo's and file a complaint

then you reach out to customer service.

this should be done within 2 business days.

in a case like this, provided your seller status is good and you did everything you were required to do
then you are covered. It's called buyer fraud.

Not everyone knows how to handle it right out the gate, chock it up as a learning experience.
when tax time rolls around, write it off, refunds are written off as a deduction

[jewelbiz]

“Frankly my dear, I don’t give a “bleep”

gee they are not allowing me to say **bleep** 

(world famous most famous quote in any movie ever in the history of time!)

ending sentence of “Gone With the Wind” said by Rhett Butler 

[adamcartwright]

@fletch072868 

I realize some people use all caps for accessibility reasons, so it doesn't offend me, as it does some.

But you surely know how to hit the return key.

Use paragraphs.