"Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay...".
In my humble opinion as a buyer and seller is you skewed the pooch!! An improvement for buyers would have been where a seller's username and feedback number is at the top of the listing, would have been a See all feedback Here button. Not hiding it at the very bottom of a listing many may not scroll down far enough to see.
"Starting this week, sellers’ replies and buyers’ follow-ups to feedback will be shown on all places feedback is viewable. This update includes showing replies on desktop and mobile web pages, the view item page of eBay’s mobile apps, and the storefront feedback profile page".
How much time did you spend on "improving" something that was already available, at least when using a computer? If it was not viewable on the app, that should have been fixed a long time ago.
"...eBay by improving relevancy and displaying images.
Please explain how Relevant feedback comments that are from 6 months ago or in the last year, being displayed before ones received in the last Month, unless the Most Recent button is selected. To most buyers the Most Relevant feedback is the negative and neutrals a seller has received, followed by the most recent ones.
Being able to see an image can be useful, but more often I'm only concerned with comments, and the possible replies from sellers.
Why an (All v) selection button, when there are buttons that can be used to display from 25 to 200 feedback per page, already? Granted, some might want to see feedback from this month or last 6 months only, on a high volume seller's profile, but they probably want to look for the negs and neuts, more than anything else.
"We’ve now made an additional update based on what the seller community says is a top request for how we display feedback".
My guess is you chose the seller's you wanted to hear from, selected from a most synchophantic sellers, (most likely the ones from China) list. Why weren't buyers who also use feedback, whether they leave it or not brought into your discussions? Don't we count? Even though I only qualify as an occasional seller these days on my personal selling ID, I still have enough to have been asked what changes I would like to see, if only based on the length of time I have been selling.
As a buyer who has left feedback for over 5,000 purchases, since 2001, don't you think I might have been interested in any changes how feedback was going to be displayed.
"These feedback enhancements give potential buyers better insights into your products, and can add credibility and drive sales by instilling additional confidence while shopping".
You want to give me more insight into a seller's product, you should have removed "Private listing" from being an option on feedback pages. You should have left in the (see feedback) for a specific multiple quantity item listing. The info culled from those feedback could be very important to buyers.
If your intent was to "add cedibility" a request to the higher ups to allow long time low volume sellers to have Top Rated status so their listings would have a higher search visibility, even if they don't qualify for discounts.
Allow feedback for items where buyers lost an initial dispute, that were later over turned on Appeal.
Remove Top Rated status from sellers like the one in the screen shot below.
Remove the option for very high volume sellers to have feedback removed unless they actually qualified for removal. I wonder how many the one below did get removed.
Honest feedback either positive or non positive, does instill confidence in buyers.
Confidence in this site has less to do with feedback, than it does from decisions handed down from On High, but real improvements to feedback might help.
