eBay

seller_news_team · ‎01-25-2024

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, and can add credibility and drive sales by instilling additional confidence while shopping. We’ve now made an additional update based on what the seller community says is a top request for how we display feedback.

Starting this week, sellers’ replies and buyers’ follow-ups to feedback will be shown on all places feedback is viewable. This update includes showing replies on desktop and mobile web pages, the view item page of eBay’s mobile apps, and the storefront feedback profile page.

Buyers will be able to see your customer service interactions on all positive, negative, and neutral feedback. You can reply to buyer feedback on your feedback profile page via a desktop computer.

Responding to buyer feedback is a great way to showcase your knowledge about your products, provide context for the feedback provided by buyers, and demonstrate your commitment to a great buyer experience.

We encourage sellers to work towards a solution with buyers who had unsatisfactory experience and attempt to rectify the situation. Responding to buyer feedback with additional context about how you followed up can be a key part of this process.

As always, thank you for selling on eBay.

The eBay Team

steve_stuff · ‎02-02-2024

Just wanted to point out that as of this morning [2/2] the most relevant / most recent thing is gone on our accounts and the four bidders that we checked.

bennotbill · ‎02-02-2024

It's good to see that someone at eBay has finally realised what every man and his dog knew from the get go, that the most relevant is the most recent.

Of course we are still left with the what's next around the corner. Like a horror film.

a_c_green · ‎02-02-2024

@steve_stuff wrote:
Just wanted to point out that as of this morning [2/2] the most relevant / most recent thing is gone on our accounts and the four bidders that we checked.

Gone? Completely?

Something I noticed about this silly new "Relevance" ordering was that if I chose one of the other Feedback tabs, such as Received as Buyer, and then jumped back to the All Feedback Received tab, the ordering would correct itself and get back into chronological order. I saw that most often in Desktop view on a smartphone.

The mobile app seems to have it hopelessly messed up (i.e. you have to get it back into chronological order yourself, and your choice of setting doesn't stick), but I generally don't bother with the app except to make a purchase or snipe an auction when I'm away from home.

bennotbill · ‎02-03-2024

Looks like another feedback change is being rolled out. Can't they have a day off.

"Verified purchase" Where a buyer has cancelled a purchase will it show "Unverified purchase" next to any feedback they leave?

toomuchstuffagain35 · ‎02-03-2024

Or 'incomplete purchase'?

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

a_c_green · ‎02-03-2024

@bennotbill wrote:
"Verified purchase" Where a buyer has cancelled a purchase will it show "Unverified purchase" next to any feedback they leave?

Unfortunately no, it doesn't. You're welcome to check my own Feedback as a Seller for that.

Once you're on my feedback page, make sure that the comments are in chronological order first, not the "Relevant" mess, by clicking on my "Received as seller" tab and then back to my "All received Feedback" tab. That should correct the ordering and ensure that the most recent comments come up first.

Now scroll down the page, and the 6th and 7th comments (as of this writing) should be from a buyer with current feedback of (97) for item #335148654799.

Both are showing as "Verified purchase," which they were initially, but one of them was cancelled and only the other one shipped. (There was a minor problem with the address on the first purchase, but after some back-and-forth with the buyer, a regular of mine, I finally said Look, let's just cancel the first one and have you buy another with the new address instead, which he did. We had it sorted out within minutes.)

He left Positive feedback for both purchases, and I did so for him also. They're both showing as "Verified purchase" even though one of them was never actually completed; in fact it was rolled back.

bennotbill · ‎02-03-2024

I guess we are all seeing different things. I don't see the "verified" on your feedback (yet). Then again I no longer see "relevant" on anyone's feedback either.

But you've confirmed what I had thought that the "Verified purchase" is meaningless. On eBay anyway.

Perhaps here this week and gone.....................

a_c_green · ‎02-03-2024

@bennotbill wrote:
I guess we are all seeing different things. I don't see the "verified" on your feedback (yet). Then again I no longer see "relevant" on anyone's feedback either.

Yes, it sounds like you're not seeing the new version for whatever reason. Here (below) is a screenshot of that feedback I was describing, as seen from my buying account (i.e. as any other user might see it):

One purchase actually cancelled; the other was not

Just to be clear, both comments show the same listing number because I had a quantity of 2 available. My buyer bought the first one, then we got into a snag with the Ship To: address, so we cancelled that one and he bought the other instead. The leftover has since been relisted.

I suppose one could argue that "Verified purchase" is accurate because the buyer really did pay for it, at least for a few hours, but there is no indication that the transaction was cancelled, or that the item was never actually shipped or received.

chi_town_finds · ‎02-07-2024

WHAT ABOUT WORKING ON MAKING SURE THAT ALL BUYERS GET TO SEE ALLLL SELLERS ITEMS AND NOT ONLY THE ONCE YOU/EBAY WANT THEM TO SEE ???? WORKING ON THAT ????

profitweb · ‎02-09-2024

I'm so tired of being abused by Buyers... and the more it happens, the more others do it.

It seems when the Response option started, eBay CS completely stopped correcting retaliatory negative feedback from buyers.

Buyer never contacted me before it was shipped or received. The only reason they communicated at all was I sent a Thank you message after it was received, asking for Positive feedback if they were happy. They demanded a return on a No Return item. We don't do that because we can't resell plumbing when we don't know what they did to it. We also decrease our prices for No Returns.

I have never felt so unprotected by eBay.

Is this retaliatory buyer feedback, that leaves a Negative rating, going to stand?! The Response option doesn't outweigh the negative ratings.

I've been asked for extra $, above and beyond 100% full refund (including shipping), and that buyer left negative feedback because we refused to pay them extra. eBay took the blatant comment (that said they were leaving the negative because we didn't pay them EXTRA for inconvenience) but eBay refused to remove the rating.

adkhighker · ‎02-09-2024

@thecollectionbuyer wrote:
I think it would be helpful if ebay allowed sellers to post accurate feedback for buyers. Feedback seems to be a glossy, one size fits all when sellers are unable to provide true "feedback". Why not level the playing field by letting other sellers read both sides?

Twenty or so years ago sellers could do that, but unfortunately it didn't work out. A seller could even leave negatives for buyers back then. Thing is, leaving retaliatory negatives towards buyers who had already given a seller a negative became so prevalent that many buyers became afraid to leave a seller bad feedback for fear of getting retaliatory feedback in return.

Since a seller can't leave anything but positive feedback for a buyer nowadays, seller to buyer feedback is pretty much meaningless when all anyone does anymore is pretty much thank them for paying. I can understand the need for buyers leaving feedback for future buyers to see, but the option for sellers to leave feedback for buyers might as well be eliminated since it doesn't serve any real purpose that I can think of.

(This is not my selling ID)

goodnu9 · ‎02-10-2024

My problem is buyers not leaving positive feedback after 30 days. They must be happy with the item but are they too lazy or don't care to leave feedback because "I got mine!" attitude? I always leave positive feedback to the buyer when they pay. I'm not a seller who says to the buyer, "When you leave me positive feedback, I will do the same".
Why doesn't eBay come up with a system when after 30 days if the buyer doesn't leave feedback, eBay will leave positive feedback to the seller with an asterisk (left by eBay-buyer no complaints)? Positive feedback is very important to me.

fern*wood · ‎02-10-2024

@profitweb wrote:
I'm so tired of being abused by Buyers... and the more it happens, the more others do it.

It seems when the Response option started, eBay CS completely stopped correcting retaliatory negative feedback from buyers.

Buyer never contacted me before it was shipped or received. The only reason they communicated at all was I sent a Thank you message after it was received, asking for Positive feedback if they were happy.

Never do that.