Deceitful Buyer is Allowed to Return Item for full refund.

[bandgindustries]

I am so angry at Ebay right now. I had a Buyer who purchased an item, then sent me an email stating that she had purchased the wrong item. She clicked too fast to secure the deal and it isn't what she wanted. I told her I had a no return policy but if she wanted to pay the shipping fee's to return the item, then I would go ahead and allow it. She files a case with Ebay and they not only gave her a full refund (so I paid for shipping TWICE), but they blantantly falsified records on top of it stating that I had not responded to the case. I have clear proof from Ebay that they received my response.  I am currently trying to figure out how to go after Ebay for at least my cost thus far.  Anyone have any experience with this type of transaction or going after Ebay?  Thank you.

[jg.mason]

I had a buyer open an IND case 45 days after delivery, so yes they can open a case. I responded by declining it. I'm not sure what eBay would have done if I hadn't responded to the case, maybe refunded the buyer?

[bandgindustries]

I shouldn't have mentioned anything about me personally or how much I sell. I only did to explain that I am not a big seller and have very little experience with this process, nothing more. Those were certainly questions or advice inquires by any means. 

Yes, I did have to cancel an item but it was literally immediately. I was trying to list an item and I listed it wrong.  I went right back in and canceled it. Some how in that minute between completing the listing and then correcting the listing, a Buyer manage to time it just right to purchase the item. I didn't even know they did.  Unfortunately, as I said, I tried to explain that to the Buyer but he wanted something I wasn't able to provide. I was trying to look up what to do and get help from Ebay but wasn't getting any timely response from them.  I did cancel it as I didn't know what else to do?

[bandgindustries]

Yes, am learning that.  Thank you.

[bandgindustries]

I had already shipped the item to the person and they had received it.  I even told her that I would take it back despite a no return policy  but that she would be responsible for the cost to ship it back but she didn't want to pay for that.   

[chapeau-noir]

This gets confused, so I'll just mention it here - there is such a thing as 'no returns' on eBay, but there is no such thing as 'no refunds.' That's an important distinction. I find having a return policy a lot easier, TBH. There are people like the OP's customer, unfortunately, but in my experience most people are honest.

[bandgindustries]

Honestly, the pictures could not have been more clear on exactly what the item was. The Buyer said she was in such a hurry to get the price locked in that she didn't pay attention to what she was buying.  I did immediately let Ebay know everything and sent them all documentation.  But it appears that, as many on here have stated, Ebay supports only the Buyer, not the Seller. 

[bonjourami]

You are going to run into numphy buyers everywhere, Idk of any way to avoid them.In a he said,she said case, Ebay will always rule in the buyers favor.Sellers are a dime a dozen here, with thousands more joining every month,and over 1.5 billion listings.Ebay is buyer centric and will stay that way.

[bandgindustries]

Yeah, pretty much what I am discovering.  Despite having it in writing from the Buyer, Ebay doesn't seem to care.  Thanks for the response.

[bandgindustries]

I guess alot of things have changed. I just talked with a couple of folks today that I know sold on Ebay. They both quit, citing high fee's and even higher hassels, lol.  Thanks for the info.

[iamalwaysright]

---

@jg.mason wrote:

I had a buyer open an IND case 45 days after delivery, so yes they can open a case. I responded by declining it. I'm not sure what eBay would have done if I hadn't responded to the case, maybe refunded the buyer?

---

If you don’t respond to it, it just times out and closes out eventually. eBay doesn’t intervene. They only intervene when the return is filed within 30 days.

[bandgindustries]

Doesn't matter that I responded immediately. Doesn't matter that the Buyer blantantly lied. Doesn't matter that the item was returned opened (and not nicely). None of it matters. I have found out that Ebay is always going to side with the Buyer. 

[kensgiftshop]

---

@jg.mason wrote:

I had a buyer open an IND case 45 days after delivery, so yes they can open a case. I responded by declining it. I'm not sure what eBay would have done if I hadn't responded to the case, maybe refunded the buyer?

---

If they had it 45 days before filing for a return, the MBG had expired and Ebay wouldn't do anything.

They would leave it up to the seller to decide what they wanted to do.

[kensgiftshop]

---

@bandgindustries wrote:

Honestly, the pictures could not have been more clear on exactly what the item was. The Buyer said she was in such a hurry to get the price locked in that she didn't pay attention to what she was buying.  I did immediately let Ebay know everything and sent them all documentation.  But it appears that, as many on here have stated, Ebay supports only the Buyer, not the Seller. 

---

Years ago, if there was proof that it's actually a remorse return, CS could change the return reason from an INAD to a remorse return, but they can't do it any more.

[kensgiftshop]

---

@bandgindustries wrote:

Doesn't matter that I responded immediately. Doesn't matter that the Buyer blantantly lied. Doesn't matter that the item was returned opened (and not nicely). None of it matters. I have found out that Ebay is always going to side with the Buyer. 

---

Right.

Buyer could have shipped back an empty box and they would still get a refund.

[broto_64]

---

@iamalwaysright wrote:

---

@animal-house-8 wrote:

99.9% of remorse buyers use IND so they do not have to pay return shipping

---

False. This is far from true based on the returns I get. Your statement would mean that out of every remorse return I get, I should have at least 999 SNAD returns following it before getting another remorse return. It would actually be more than 999 if you include the legitimate SNAD returns. I’m sure many other sellers don’t experience anywhere near that percentage neither.

---

Well the true figure is actually 94.2983579230486712435% but that's only if you're me.