Selling

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How to cancel an order after shipping label purchased?

Hello - a buyer purchased one of my listings. I packed the item and purchased the shipping label. Now the bu.yer has requested a cancellation, but ebay won't process it because they say the item has shipped. I went to my dashboard and clicked the ite...

got refunded by ebay without even asking

Had a package with 10 items that I shipped on 11/13 that went missing and I refunded like 2 weeks ago get delivered today and I had 10 messages from ebay identical to the one below. "We know you recently refunded the buyer because the item didn’t arr...

Shipment got lost

I had a shipment get lost by USPS. Tracking showed it was scanned by USPS and got to the buyers area and then sent to the "mail recovery center". The shipment was late November. The buyer tried to file for a refund through the USPS and got no respons...

My December sales have been a bit slow thus far.

My December sales have been a bit slow thus far. Last year, December was a banger month. How's everyone else doing thus far? I'm thinking of running a storewide 10% off sale. Has anyone else found that to give you a significant boost? I like to sell ...

Well, This is a new one!

I had a customer open a return for a NAD. nothing wrong with the products at all. I'm thinking she got them cheaper and that was the reason for her return. Anyway, instead of the packaging it was received in, she used another box and wrote out our ad...

Freight Forwarding Address Scam in Portland, OR 97250

Here is my response to eBay/ Posted here for Information OnlyDear eBay, I am disputing this alleged buyer claiming he does not recognize this purchase due to, I believe I am a victim of fraud. The address listed for the buyer appears to be a freight ...

Resolved! Buyers Are taking Advantage of sellers when returning the item and choosing not as describe

Hi, I being having some issues when buyers buy an item and then decide to return it and they are choosing the option item does not match the description so to get free return and I have to refund the original shipping cost. I am dealing with some of ...

Selling help with delivery issue

I have messaged the buyer letting them know that I am keeping an eye on their items and have called USPS, but I am not sure what is the best way to proceed. There has been no response. California to New York..sitting in New Jersey Here is the time-li...

Ebay Charging me an extra 5% on my sneakers and clothing because of items not passing authentication

I own two small shoes and clothing store in Michigan. Recently over the past year, ive noticed ebay has been extremely picky on items that are sent in for authentication before going to the buyer. Some of these items have not passed for wrongful reas...

Resolved! Is an item really paid and can I ship

I sold and item on 12/5 and had the [Require buyers to provide a payment method before they place a bid] (aka autopay) button selected which allowed the buyer to have 7 days to pay for the item. Seven days pass and I get a message that You marked thi...

Blocked Buyer List / Message Block (v2.0)

TL;DR: When buyers are added to a seller's Blocked Buyer List (BBL), messages from that buyer are blocked and the seller has zero control. Pain point since Summer 2023 when eBay made an unannounced change that is still catching buyers and sellers in ...

I am trying to add a video and it keeps getting rejected

At first I thought it was because of the length of the video (it was 2:20). I cut it to 1:40 - no go. 1:20 - no go. Finally I cut it down to EXACTLY 1:00. Size: 17MB. Still not getting approved. Can anyone explain why? All there is in the video is me...

Strange message

HelloStrange messageThe other day I received a message from someone who has zero feedback and zero everything else.And the message was like this:Glad you decided to make junk drawersAnd I didn't know what to answer.And I replied like this:HelloThank ...

New Seller. Need advice from Experienced sellers on how to handle this buyer

Buyer asks me to give USPS specific instructions, which I can't do, and they say this will be taken by a friend to an international destination. I'm a fairly new seller and this is my biggest sale. This makes me nervous. I don't want to handle this i...

SALES COMPLETELY STOPPED 5 DAYS AGO

So sales completely stopped again.. I thought the holidays would bring no stoppage, but no! I feel it is a definite shadow ban on my store listings! When sales start back, they are regular! This started after updates in September! Im down 50% since t...