eBay

esg-enterprises · ‎06-26-2021

So I had my biggest loss ever this week on ebay made possible by MP.

A buyer purchased an item from me in mid January. He never onced asked to return or stated a problem with the item. In Late April he opens a chargeback for INAD, totally fictitious.

I was assured by anchor store CSR's I would be fine appealing the case because I was protected by seller protection and the buyer was obviously scamming.

Yesterday I get an email I lost the case and they were taking $1500 from my bank account.

I have called 3 times and spoken to 7 CSR's, mostly in MP, each telling me I have no protection because I could have sent the buyer a different item. Also, he does not have to return my item and ebay is keeping their fees.

I asked 20 years with ebay paying hundreds of thousands in fees and you cant do a thing for me, when PP would have at least made them return the item. I was told by one MP CSR that ebay can't match what PP provided because PP is a unique situation and actually admitted moving forward I will likely lose every chargeback someone makes. They refused to give any details on the decision or why they made it just that each case is unique.

Needless to say very demoralizing and I will have to really look to speed up my movement away from ebay. In 20 + years with PP I had 3, maybe 4 disputes which PP closed and in one case made the buyer return my item. In 8 months in MP I have had 2, one because ebay never refunded the buyer on a cancellation the buyer requested and I refunded!

Now out 1500 and the money I had in the item. Sux

tdumonde2014 · ‎06-27-2021

PayPal was not the Arbitrator in Chargeback cases, the ccc was, PayPal merely covered the chargeback if it was covered by their terms and you did what you were supposed to do. The problem now is that eBay is not covering "Unauthorized" Chargebacks when the seller did what they were supposed to do and ebay had previously promised to cover them.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

greatstuff80 · ‎06-27-2021

Nope. That does no good. I have seen people comment that they have video taped the entire packing process and then been told by ebay that photos and video can be tampered with and poof...they lose the item and the money!

siamjane8 · ‎06-27-2021

@coolections wrote:
@siamjane8
It has nothing to do with MP vs PP. That is s fictitious statement.

Fact-majority of people i talk to had none- to very few chargebacks over many years with paypal as the processor/arbitrator

Fact - all of those same people have seen a HUGE uptick in chargebacks almost instantly when switched over to MP- I had one 2 weeks into MP!

Fact- ebay hides ALL seller info on the credit card statement except a 20 digit # and paypal identified the actual seller and item bought so that eliminated 90% of the item not recognized chargebacks

Fact- fraud is fraud and it will happen - BUT ebay Managing payments facilitates it instead of hindering it.

Fact - Managed Payments was designed to take control of all the money with ZERO risk to ebay- they "win" no matter what happens and by not actively fighting for the sellers rights- they weaken the community and undercut the platform

SO-coolections, I appreciate that you are indeed doing your job of defending the company that pays you for your comments here but factually- while managed payments was not designed to increase chargebacks- its implementation by a company KNOWN for allowing fraud and NOT protecting its sellers(read customers), just gave to green light to a new and improved way to rip off sellers on ebay

ALL THEY HAVE TO DO IS REQUIRE THE BUYER TO RETURN THE ITEM AND HALF THE CASES WOULD DISSAPPEAR- when is the last time you successfully went to a brink and mortar store with nothing in hand and demanded a refund without giving back the item?

And under NO circumstance should ebay charge you 20 bucks to fight a chargeback that they do nothing to fight for you and under no circumstance should they keep the original fees- they have NO reason to help you because they profit from your loss!!!!!! what a partnership!

Ebay is the merchant of record when it goes well so they control the money but as soon as there is a problem- they say that they are not and nly bring buyers and sellers together! which is it? cant be both!

Hopefully we will have a class action suit soon to put the in their place and get some meaningful; policy change

gracieallen01 · ‎06-27-2021

@downunder-61 wrote:
So many different takes on the issues - I am a bit confused as to what is being discussed on the thread.

1. An INR or INAD is the MBG process buyers use if within the 30 day limit (which has been around long
before MP)

2. Paypal claim is what the buyer can make if longer than 30 days or if eBay found in favour of the seller

3. A Chargeback is what a buyer initiates through their credit card provider (this one has little to nothing do with MP (or Paypal or even eBay) and the seller get's slugged an extra $20 for it.

One must keep in mind that ebay is 'seller of record', even though they have no money or item in the sale. It is ebay who must contest the chargeback, and face the increase in CC company fees if there is too high a percentage of lost cases.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

greatstuff80 · ‎06-27-2021

Sellers also lost the ability to chose to NOT accept foreign payments thru PayPal.

bbravo65 · ‎06-27-2021

...USPS tracking history will be eliminated between 90 to 180 days from their systems after successfully delivered either to receivers or returned to senders...

...and there is no charge of having a copy of the tracking history as it's free, just either using usps.com or going to local PO for deeper searching if their websites couldn't provide further information...but when the tracking was completely gone from the systems, there is no way to find out, even the internal USPS systems that only "Authorized Employees" (which is Supervisors or Managers & Postmasters) can't retrieve it...

jonathankirkland · ‎06-27-2021

@gracieallen01 wrote:
@downunder-61 wrote:
So many different takes on the issues - I am a bit confused as to what is being discussed on the thread.

1. An INR or INAD is the MBG process buyers use if within the 30 day limit (which has been around long
before MP)

2. Paypal claim is what the buyer can make if longer than 30 days or if eBay found in favour of the seller

3. A Chargeback is what a buyer initiates through their credit card provider (this one has little to nothing do with MP (or Paypal or even eBay) and the seller get's slugged an extra $20 for it.

One must keep in mind that ebay is 'seller of record', even though they have no money or item in the sale. It is ebay who must contest the chargeback, and face the increase in CC company fees if there is too high a percentage of lost cases.

Yes and once that happens what do you think ebay will do? Find a way to make sellers pay for that increase.

esg-enterprises · ‎06-27-2021

Before the sale, I had 0, so the item I paid $600 for didn't exist.

I love your accounting, lol

Funny I was told all along I did have protection, until the case ended.

esg-enterprises · ‎06-27-2021

A fact is in 20 years with PP I never was forced to refund the cost of an item and lose the item out of no fault of mine, your ebay colleagues I spoke with, perhaps it was even you, admit I did nothing wrong even though they can't explain why I lost the case.

So guess its just coincidence?

esg-enterprises · ‎06-27-2021

I have actually had zero problems with your new payment system until now, and only 8 months into it I lose thousands of dollars.

It is what it is, but you can't deny you guys offer less protection than PP did.

bbravo65 · ‎06-27-2021

...I've noticed that every times I used my cards to check-out on eBay, they never asked for the 3-digit code on the back of cards...this is a "loop hole" for security purposes...since the cardholder didn't have to enter these numbers, which means anyone can have that card and shops freely on eBay because eBay won't verify whom real cardholder...and this could lead to CC charge back later from either the real cardholder or scammer whom knowing how to scam...

...shouldn't eBay be held accountable for lack of secure the payment process...???

bbravo65 · ‎06-27-2021

...I got two CC charge back cases (not dispute) under PP and I won both as PP found the cardholder's address was matched with the shipping address...

...PP deserved my credits...

...also, when a CC charge back was brought up against a seller, that seller doesn't have the ability of denying, disputing, disapproving...whatsoever...it's up to the money processor and eBay, the two factors whom directly and legally in touch with the payments from the beginning...