I have been selling for over two years and everything was ok except fog one incident where buyer claimed not to receive his item and eBay refunded him even though it had tracking ,I had to call eBay and as I was explaining to them that item was sent but they went into my Bank account after I had told them do not the item was shipped
Buyer came clean and admitted he received the item . eBay took my money eBay should return my money but they did not ,I fought for 2 months and never received the money but I got a coupon that i had to spend on eBay.
How is it that they can refund buyers , refund fees, take money ,send money to ones debit card and bank account but can't give back what they took?
I thought it was a one off but I was sadly mistaken it occurred 3 more times and each time I was not at fault but payed for it in many ways and am still paying to this day.
Just recently eBay ruled against me in a case where the buyer had his item stolen from his mailbox. eBay was aware of this but because the buyer didn't chose shipping with tracking I had my money stolen and given to the buyer .
I gave buyer the option to change shipping but he was ok with his choice I sent a picture of package to confirm information was correct and I supplied buyer with a receipt from the post office confirming I had payed the shipping and the post office took custody and responsibility for the item.
I am not responsible to pay for tracking or insurance on an item a buyer purchases. Once he pays for the item it is no longer mine, I'm morally and ethically responsible for packaging it, making sure it gets into the hands of the shipping co. That is Chosen. That is what I do everyday with every item.
They say that they can't confirm delivery so they will steal your money !! news flash delivery is not my responsibility shipping it is and paying for something the buyer doesn't pay for is not!! It's set up to where either the buyer pays for the tracking or the seller has to to protect himself from the ridiculous policy in place that sides with the buyer almost 99.8% of the time . If you buy a phone at Walmart they ask you for 6 dollars more and would you like to insure the phone. if you choose not to and you walk to your car and drop the thing or you get robbed do you go back in and demand they replace your phone or refund your money?
They would tell you sry you should have got insurance. You tell them no you should have paid for the insurance when I didn't so because you failed to do so you know owe me a new phone or the money it cost me . You would get escorted from the store .
So how is that any different in this situation. When eBay holds funds then takes them to refund a buyer that you did not agree to refund because you know 100% you shipped the item that's called theft . Tracking does not insure protection and in this case how can anyone think that what eBay did is anything other than flat out theft.
They say they investigate the claims and then decide according to the facts and proof presented . That's a lie I was told by an agent on another matter to just refund the buyer because we will refund them if we have to step in regardless of what proof I have. I had pictures of the item 12 of them plus 8 more sent to buyer before he purchased item which, then complained that damage was present that wasn't already documented which was untrue and could in no way have been caused by me. The post office caused minor damage to the package to which I agree I could have done better on the package but I did write fragile do not bend boldly on the package on both sides.
At first I offered a full refund but then when I seen the claim and the pictures of the damage I supposedly caused and didn't describe i said no way but I will give a partial refund because of the packaging . The buyer refused and after I spoke with eBay I gave the buyer a full refund I was basically made to .
Yes I was made to because if they step in you get a defect .then they limit how much you can post your seller performance takes a hit so you go below standard and they tax you on every sale you make on top of all the standard fees while below standard . They take and take and take at will and make it to where you either pay or you PAY . I have paid in the hundreds and lost silver coins and other collectable items. Not one case was my fault and I had proof that I did everything i was supposed to .
Every case is different and has a different set of circumstances but eBay does not care it's a one outcome policy and that's the buyer is refunded no matter what even if his item is stolen from his mailbox 2000miles away.
All of you that will undoubtedly side with eBay need to really ask yourself why . eBay has made their system so lock tight that common sense and doing the right thing have no place in it and if an agent agrees that it's wrong, which most won't say out loud they want to keep their jobs ,they can't reverse it hell they can't even change your phone number or switch your debit card to express payouts and so many more little things that once they could fix or change.
Why even have agents all they do is recite the same dribble they have to read in every situation and you hear it non stop from every department . Your transfered 2 to 6 times when you chat or call eBay help . They should call it the buyers advocacy hot line or ,The how can I not help you today but frustrate you everyway possible hotline or my favorite one just pay it or we take it!!! eBay where we don't give a **bleep** about sellers .
