Can't reply to feedback

[aonaran_art]

I had a buyer leave me negative feedback. She never contacted me to resolve the issue. I would have been willing to refund or replace the item. I am trying to reply to the feedback, but when i click reply nothing happens. I have tried to reply on my phone, laptop, and tablet and it all does the same thing. does anyone know what would cause this issue?

[chapeau-noir]

Leave a calm, factual reply stating that you would have accepted a return and would have refunded in full, and that you regret the breakage in shipping, but you were never contacted so you could resolve this.

And then just leave it.

That's my advice.

(I agree with a return being more money than it's worth).

[iamalwaysright]

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@aonaran_art wrote:

this buyer never gave me a chance. I was totally blindsided... Hopefully I hear back.

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Get used to it. It happens more often than you think.

[velvet@ebay]

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@dhbookds wrote:

From the feedback page and clicking on the reply at the right does nothing......  screen dims, but immediately goes back to the original page.........

tyler@ebay 

velvet@ebay 

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Thanks for tagging us @dhbookds. There's a known issue with replying to Feedback right now and the more examples the tech team can get, the better. If you visit Tyler's post here on the tech board, it will give you the ALERT number to provide Customer Support, along with the things they'll need for the ticket. If you come across anyone else unable to reply to Feedback, please feel free to direct them to Tyler's post. 😊

[terrafirmatx]

Well that's not helpful, as there is no ALERT number for "reply to feedback button not working."

[wastingtime101]

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@terrafirmatx wrote:

Well that's not helpful, as there is no ALERT number for "reply to feedback button not working."

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That's because you're replying to a thread that's a year old and the ALERT from a year ago was resolved.

If you're running into a new issue or a recurrence of an old issue, it's better to start a new discussion thread for assistance @terrafirmatx.

See if there are any recent posts describing your issue on the first page of the technical issues board, and if not then start a new one: 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/bd-p/technicalissues-db

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.