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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My page is blank on any purchase when viewing the tracking

I have not been able to get any help from an ebay agent to fix the issue

How to "un"collapse on orders page

I accidentally hit the collapse button on my orders page. How do I un-collapse the page. I can't believe this is a permanent change. I logged off, came back on, and still collapsed. Below is my listing page with the collapse button circled. What???

Can't add Items to Custom Watchlists anymore from Item page

I only get the option to add an item to the main watchlist. For years previously I could select a drop down to add the item to a custom list. Now you have to add it to the watchlist, then go to the watchlist page, select the item, then add it to a cu...

TRACKING NUMBER SHOWS DELIVERED TO ANOTHER STATE AND NOT RECEIVED

Had an item sold on 6/24 which I shipped on 6/25. On 6/26 it shows as delivered. The buyer sends me a message it wasn't received. I check to see if maybe I made a mistake. Oddly, while looking at the tracking I see it went to California instead of Ma...

Resolved! Problem with tracking numbers on newly purchases USPS labels

There are multiple report of seller purchased USPS labels with a re-used tracking number that is recently delivered or in transit already. https://community.ebay.com/t5/Ask-a-Mentor/USPS-shipping-labels-bought-for-shipping-are-already-used/m-p/351397...

Your payouts are currently on hold because your eBay account is restricted.

Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated.funds released as 60 days have passed from the date of restriction,already pass 60 days but why still NO payou...

Resolved! Bug: Clicking on "Don't remind me about these specifics again" doesn't work

I have a reminder saying I need to add missing item specifics, I can't add these specifics because I don't have this book professionally graded. So I clicked on "Don't remind me again" and the pop-up closes without letting me save. Because of this, I...

Photos are slow to load while making/changing listings

It's taking 5 minutes plus to load photos for each listing I'm doing. I'm doing the rest of the listing and it won't list because the photos haven't loaded yet.

Ebay saved search suggestions not resetting

I have a few saved searches that items pop up if that item is listed. However when you click mark all results as read at the bottom, they clear these results. However since last two days these old suggested results aren't being cleared despite seeing...

"Checking your browser before you access eBay."

Hangs on this page when I click on a listing. It did this a couple of weeks ago then it went away. It's happening again in firefox on a mac, all up to date with latest OS, latest firefox, tons of memory, etc. Doesn't happen with Safari, only firefox....

Cannot add/update tracking

Unable to add or update tracking for item not received case using mobile device.

Has anyone else had problems with photos not showing (after they were added) when previewing?

For the last several months I have experienced photos not showing, after I've added them, in the preview. Sometimes have to re-enter 2-3x before they're recognized by Ebay. What is going on?

eBay Customer Service Closed

The last couple of days eBay customer service has been closed.

Received error message after last post - Your post has been changed because invalid HTML was found

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. WHAT IS THIS? WHY? There was no HTML.

eBay is using AI to field reports of violations, and it's failing miserably

I'm very concerned about eBay's ineffectual use of AI because sometimes it absolutely requires a human to decipher whether or not a reported item for sale is prohibited. For example, red and blue LED emergency vehicle lights are prohibited on eBay, b...