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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! eBay website loads so SLOW

I can't understand why eBay's website loads so slow. I have fiber optic internet and a brand-new PC. What's up? I can empty a ketchup bottle faster.

I can not search Custom Sku by partial sku anymore.

I know eBay updated the search feature with custom skus to exact match. There are a lot of sellers who are upset about this. We use the sku to look up multiple items that may be part of a larger lot or a certain shelf number etc... So when we can not...

Cannot get in contact with eBay chat support

I've tried many avenues to contact ebay support for an issue via the chat. I do not like calling as I don't have a record of the call nor is it practical for me who primarily uses a desktop often. I also genuinely find better results if I chat with a...

Spendable funds

I have about 80 dollars in my account with more coming in. How do I spend these funds? It does not let me choose them on checkout?

Months old listings getting charged Promotional Fees

Hi,I saw there's been a glitch with the EBay system causing people to get charged Promotional listings fees on items from months ago. I've had my store getting charged dozens of times in the past few days for items as far back as March, and some of t...

Can't Upload a Video to my Ebay Listing

I have tried many times, and I'm sick of it. I have had this problem in the past, and again today. I try to upload a video to my Ebay listing. It simply won't work. At first, it will get stuck at some percentage (47% or 52%) and sit there forever. I ...

Custom Templates not inserting correctly.

For the past couple of days my Custom Templates get inserted at the beginning of the description no matter where the cursor is. I have to cut and paste them to get them in the right place. Very infuriating! Is this a glitch or am I doing something wr...

All product descriptions in Spanish

I primarily live in the USA. My main "ship to" address is in the USA. I have gone into account settings and set my acount address and country to USA. The entire eBay site is in English - EXCEPT.... The PRODUCT DESCRIPTIONS. Every. SIngle. Description...

Error message when bidding {e264579-1238861x}

Hello. When I try to bid on two different sellers (but only from these sellers, everyone else is bidding fine) I get this message:Item: 306197216132Item: 267190249946I bought goods from the first seller on Sep 23, 2023. The deal went smoothly. I aske...

Resolved! feedback

I have been having a problem lately contacting buyers about their purchase/s. When I try to leave them a message, it says seller not found. What's the deal??

Category location for viewed item

Why has the category location information been removed from the individual items that I am looking at? It has been replaced by a useless livestream bar. Is there a setting somewhere I have turned off?

I keep getting "Checking your browser" message before going to item

Nearly every time I click on an item from a search I get the following message before it shows the item page. "Checking your browser before you access Ebay". It gives a different reference number each time.This has been going on for over a month now ...

Adding Payment Method is not working

You can enter all payment details, then when you submit, nothing happens. This has been ongoing for a week now, unresolved.

Canada post issues on postage

Starting to get the same issues as before their update. Sold an item with tracked post and now not showing in my options to print a label at the cost prommised. Called Ebay and only solution as usual is to go to another carrier which is no help. Anyw...