Buyer telling item is defective and asks return, But when i ask for the pictures not responding...

[itzblo25]

Buyer told item is damaged and defective, He Asked for Return. But I wanted to knew well  about the situation, So i asked him for the pictures that shows the item is defective or damaged, But he didnt respond yet. 

IF i asks ebay to step in and solve the case, Would they support my side and close the case because buyer not reponding ??

[luckythewinner]

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@maxine*j wrote:

How do you photograph the fact that an electronic device is not working?  Most of these Chinese knock-off drives don't work, and their failure to work, or to store anything like the 2TB claimed, is nothing that can be photographed.-

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Not to mention that many buyers disguise remorse returns as INAD in order to save on return postage. Requiring "evidence" in those cases might actually be an incentive for a buyer to intentionally damage the item before returning it.

Yes, I'm aware that is taking a pretty cynical view of things 🙂

[house*of*paws]

Hi @itzblo25 

If EITHER you or buyer asks eBay to step in … eBay will refund the buyer, give your account a ‘defect’,   and keep the fees they took from you.

You would be wise to refund the buyer ASAP … before they can bring in eBay.  You can’t win this … only lose more by delaying.

[pburn]

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@sextons-sweet-deals wrote:

If the buyer can buy on eBay, that means they have a laptop/ desktop computer / cell phone with internet / or a computer at work they can use!

It's pretty much a given that every cell phone has a camera these days. If a person really does not have this on their cell phone, they probably have a digital camera that they can upload photos.

If the buyer has an issue, they should be required to back their complaint! Common sense!

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That's quite presumptuous of you. I have neither a smart phone nor a digital camera, nor would my employer allow me to use company equipment for personal use.

There is nothing in eBay's Money Back Guarantee requiring a buyer to have any of this kind of equipment in order to return a defective item to a seller. 

[kensgiftshop]

@itzblo25 

Junk from China is probably defective before it's even shipped.

Buyer doesn't have to provide any proof.

If you ask for Ebays help, they will refund the buyer, let them keep the item and give you a defect for not handling the return.

You need to accept the return and find out how much it's going to cost to ship it back, then send the buyer the funds to pay for shipping.

[glasser]

I you buy something from an online retailer like Amazon, Walmart, or LL Bean and there is a problem with the item, have you ever been asked to prove it? Highly doubtful (maybe in the case of shipping damage where a claim is involved).

eBay is online retail not a court of adjudication.

That said, ebau should dump MBG and INAD cases and just make everything returnable with either the seller of the buyer paying shipping. All this other nonsense would go away

[luckythewinner]

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@glasser wrote:

I you buy something from an online retailer like Amazon, Walmart, or LL Bean and there is a problem with the item, have you ever been asked to prove it? Highly doubtful (maybe in the case of shipping damage where a claim is involved).

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No, but those sellers have the ability to deny the refund if the returned item is not the same item. They don't automatically get a refund based on delivery confirmation 🙂

[pburn]

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@luckythewinner wrote:

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@glasser wrote:

I you buy something from an online retailer like Amazon, Walmart, or LL Bean and there is a problem with the item, have you ever been asked to prove it? Highly doubtful (maybe in the case of shipping damage where a claim is involved).

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No, but those sellers have the ability to deny the refund if the returned item is not the same item. They don't automatically get a refund based on delivery confirmation 🙂

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But that's not the issue the OP presented and not germane to the OP's question or glasser's comment. It's an entirely different aspect of returns and, therefore, might be considered in some circles to be a straw man argument--something no one else has even mentioned in the thread but brought out as a distraction from the issue at hand.

[maxine*j]

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@luckythewinner wrote:

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Not to mention that many buyers disguise remorse returns as INAD in order to save on return postage. Requiring "evidence" in those cases might actually be an incentive for a buyer to intentionally damage the item before returning it.

Yes, I'm aware that is taking a pretty cynical view of things 🙂

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I wouldn't call it cynical.   I'd call ir realistic.   Another reason that "no returns" is a bad policy.

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[this*old*attic]

@luckythewinner 

I doubt it.

Item already sent, and refund given at that point - before receipt.

It would take a separate agreement, that no customer has/will sign, allowing a company to grab money back via method of payment.

[hudg_84]

I do not know how to picture on computer ,I am not a crook and I will return the same item .the starter is not damaged on the outside it will just

not work with battery power .Thanks   Dee Hudgpeth

[onefootflipper]

I don't think it is going to matter, at the rate you are collecting claims and negative feedback I imagine you won't have an active seller account for much longer once the rest of those fake Anime statues start getting to the customers.