Buyer's right to cancel order if they don't like the item at local pickup

[fali-40]

When selling something that's "no returns", but the buyer is doing a local pickup, can one set up a policy that the buyer can cancel the order if they decide they don't want it at the local pickup?

[iamalwaysright]

I’m not familiar with local pick ups anymore. But it sounds to me if you advertise no returns and you sell the item as local pickup, you’d have to informally let the buyer know after they win the listing or purchase then do the “cancellation” with the buyer since there’s no formal ebay process for this. Not sure how you’d let buyers know before they purchase though since it’s advertised as no returns, they wouldn’t know until after buying. Otherwise they’d have to file a return and go thru that ebay process.

But honestly no matter how you would implement this, if I was ebay I couldn’t help to think you were trying to circumvent fees by taking the sale outside of ebay. Nothing would stop you from still going thru with the sale after the “cancellation” you want to offer. And you might get penalized.

[inhawaii]

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@fali-40 wrote:

When selling something that's "no returns", but the buyer is doing a local pickup, can one set up a policy that the buyer can cancel the order if they decide they don't want it at the local pickup?

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The buyer CAN cancel the order if they decide they don't want it when they pick it up by simply not paying for it and not taking it.  You can't MAKE them pay.  You can't MAKE them take it.

Even if you could make pay for it and take it, would you really want to, knowing that they can return it? Every purchase on ebay is covered by ebay's MBG (money back guarantee) even if you have a "no returns" policy.

[albertabrightalberta]

Even if it's a legitmate cancellation and if you refused, what's stopping the buyer from filing a chargeback?

Personally, I would never do local pickup unless it's something huge and in that case, I wouldn't use ebay. 

[bonjourami]

Ive had several 'huge' local pick ups with no problems, an antique barber chair, and an antique cash register to name a couple.Oh and a Cadillac convertible top.

[robbie31415]

I just use buyer asked to cancel if they decide they don't want it.

It refunds them, they can't leave feedback. If i feel they were a time waster I BBL. If they had legitimate concerns or issues, I apologize.

Honestly, on my local pickup listings I tell them they are free to back out, and please come inspect. Full refunds if they aren't happy after inspection.

But I sell some larger items like full sized refrigerators that are open box, returns and liquidation.

[bonjourami]

Sometimes the buyer is going to pay in cash on pick up tho.If the buyer then refuses to take the item the seller can just cancel the transaction at buyers request.

[wastingtime101]

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@fali-40 wrote:

When selling something that's "no returns", but the buyer is doing a local pickup, can one set up a policy that the buyer can cancel the order if they decide they don't want it at the local pickup?

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There's no formal policy to set up. If the buyer inspects it and doesn't want it, tell them to send an eBay message saying they changed their mind and asking you to cancel the sale so you have it on record with eBay. Then cancel it.

[wastingtime101]

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@bonjourami wrote:

Sometimes the buyer is going to pay in cash on pick up tho.

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Still needs to be cancelled on eBay if seller wants their fees back. Fees for electronic transactions are charged at time of payment, but if cash on pickup is selected through the checkout screen, eBay still charges fees. Not sure of the exact timing - whether it's done at checkout, after pickup is confirmed, or after some sort of set period like 30 days. It's been a while since I did a LPU through eBay where buyer chose cash on pickup at checkout.

[bonjourami]

"Still needs to be cancelled on eBay if seller wants their fees back."

Of course, that goes without saying, where else could you cancel the trasaction? Thats why you use at buyers request to get the fvfs back.

[wastingtime101]

Agreed! I was adding to your post about cash payments, not criticizing it.

[iamalwaysright]

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@inhawaii wrote:

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@fali-40 wrote:

When selling something that's "no returns", but the buyer is doing a local pickup, can one set up a policy that the buyer can cancel the order if they decide they don't want it at the local pickup?

---

The buyer CAN cancel the order if they decide they don't want it when they pick it up by simply not paying for it and not taking it.  You can't MAKE them pay.  You can't MAKE them take it.

Even if you could make pay for it and take it, would you really want to, knowing that they can return it? Every purchase on ebay is covered by ebay's MBG (money back guarantee) even if you have a "no returns" policy.

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I was assuming the OP is wanting to advertise that to potential pick up buyers while at the same time having a no returns policy for everyone else. With my limited pick up knowledge I don’t think the “advertisement” is doable as a setting. You’d have to have “no returns” and just state your cancellation offer in your description and hope buyers actually read the description. As Hawaii mentioned, buyers should know that ultimately they can do it if they knew ebays policy. But it doesn’t have the same impact as advertising it. And as mentioned, it can look very suspicious in eBay’s eyes for fee circumvention.

[fali-40]

robbie31415 wrote:

>I just use buyer asked to cancel if they decide they don't want it.

Where is there an option for "buyer asked to cancel"? 

I hadn't heard of this option when a seller cancels an order.

Does that option appear if the buyer makes a cancellation request in the Ebay system?  

[fali-40]

bonjourami writes:

>Sometimes the buyer is going to pay in cash on pick up tho.If the buyer then refuses to take the item the seller can just cancel the transaction at buyers request.

Do you mean a process where a buyer requests to cancel the order through the Ebay system, and the seller grants the request? 

[fali-40]

iamalwaysright writes:

>But it sounds to me if you advertise no returns and you sell the item as local pickup, you’d have to informally let the buyer know after they win the listing or purchase

I have been putting it in the listing description, that if the buyer decides they don't want the item at the local pickup, then they can request cancellation through the Ebay system and I'll approve it.  

A cancellation is different from a return, in the Ebay system.  The buyer hasn't yet taken possession of the item if they don't take it at the pickup.