Buyer Requesting Cancellation of Pre-Order item because they “Found it cheaper somewhere else”.

[mrcloud10]

So I had an item listed that’s a preorder. Had it listed for a certain price with Best Offer. Buyer sends me an offer, I counter. He counters back, price was fair so I accept. 24hrs later the buyer wants to cancel stating “Found cheaper somewhere else”. I decline the cancellation because that is the buyers responsibility to research prices prior. Especially after submitting an offer that they were comfortable with and me accepting. I then get a message from the buyer stating “I will return this… You are better off accepting my cancel request & sell to someone else”. 

Do I have any choice in this situation? It’s absolutely **bleep** that they can do this. Then risk the buyer returning a higher dollar item that has been opened or tampered with that will result in the item being literally worthless and not able to be sold after the fact. 

[heckofagame]

Just accept cancellations. It is the easiest way to avoid potential issues later. 

[theteamsetguy]

@mrcloud10 ,

I have never figured out why sellers would ever pre-sell something before it comes out. Especially when situations like this occur.

Can someone enlighten me?

[kensgiftshop]

Anytime a buyer wants to cancel an order, it's better to cancel.

Buyer can damage the item and file an INAD and return the item.

You'll be refunding the buyer and you could get a damaged item back.

[aproudparent2010]

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@mrcloud10 wrote:

So I had an item listed that’s a preorder. Had it listed for a certain price with Best Offer. Buyer sends me an offer, I counter. He counters back, price was fair so I accept. 24hrs later the buyer wants to cancel stating “Found cheaper somewhere else”. I decline the cancellation because that is the buyers responsibility to research prices prior. Especially after submitting an offer that they were comfortable with and me accepting. I then get a message from the buyer stating “I will return this… You are better off accepting my cancel request & sell to someone else”. 

Do I have any choice in this situation? It’s absolutely **bleep** that they can do this. Then risk the buyer returning a higher dollar item that has been opened or tampered with that will result in the item being literally worthless and not able to be sold after the fact. 

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You should have accepted the cancellation. Now if you ship it they can open INAD case and you will pay to get it back or they may even send you back a rock.

[theteamsetguy]

@mrcloud10 ,

Have you thought of offering to match the price the buyer found to save the sale?

Othwise, like many other sellers have suggested you should refund the buyer because nothing good happens when you for a buyer to keep something they don’t want.

[aproudparent2010]

Presale is sent within 40 days

Description says it is scheduled for release on June 16th

Today is May 7th so 24 days left in this month.......plus the 16 in June......

So you planned to ship the very same day this was released?

[jonathanbrightlight]

Pretty sure OP is violating the presale policy with that one.

[tinsoldierunderground]

In this situation, the nightmare begins when you refuse to cancel.  With the buyer clearly stating they will return the item, the die has already been cast.  We hear stories all the time on here where vengeful buyers have damaged an item before returning it, as well as what @aproudparent2010 states, "they may even send you back a rock". 

[mrcloud10]

So basically what you all are saying is that eBay is trash when it comes to sellers and buyers get anything they want? Also, eBay allowed the presale with the release date in mind when handling and shipping date was selected. Can’t violate something they allow. Also, reselling items because certain items are what they call “Hype” items. They are a highly anticipated item where all “Pre-Orders” from the manufacture are officially sold out and the only way to get them is the secondary market. 

[legalbeagle52]

I have never understood why a seller would refuse to cancel an order.    Sure it's annoying and a bit disappointing, but really no harm is done.    Nothing was shipped yet.    You're taking what amounts to a small blip ... and turning it into what has the potential to become a bigger much messier  problem for yourself ...   And for what?   Because the buyer could have researched it better before he ordered it?    'Shoulda, woulda, coulda.'   In a perfect world, buyers (and sellers) would only do perfect things.   

This is so minor, cancel and move on.   My 2 cents.

[bdmh-enterprises]

Not only are you putting up pre sale too early as @aproudparent2010 pointed out. BUT you have the shipping set as though it was shipping today, so any of them can open an INR against you when their delivery date comes regardless of what your sale terms say. Your handling time should have been adjusted to accommodate the release.

As others have said you should have just made it easy and accepted the cancel.  Pre selling MtG and Pokemon products is a HUGE risk. Not only will you be faced with cancels and NAD returns if the price drops next month, but it seems you are relying on getting your own pre order from Amazon (who are notorious for both canceling pre orders AND only shipping one deck when people order the sets..) Good luck.

[onefootflipper1]

It is actually preorders that are trash, for everyone involved.

Value of the pre-order goes down, then the customers cancel their orders and buy cheaper from someone else.

Value of the pre-order goes up, then the seller of the pre-order refunds the order and sells it again for more money.

I worked in cards for a long time and pre-orders have always been bad. Card vendors in general are terrible about shipping anything ordered that gained value in between the time it was ordered and the time it was shipped. A few weeks ago I ordered 8 cards from a supposed legitimate card store, those cards went up 10x in value a few hours later. The store marked my purchase as shipped (nothing has come so far) and immediately relisted the 8 cards I bought at 10 times the price.

We never opened pre-orders at the card store I worked for until about 10 days out when the prices were unlikely to shift much anymore.

I would absolutely let that customer cancel the order. Refusing a cancellation is one of the biggest mistakes you can make as a seller as you are trying to FORCE a customer to take something they don't want when they have multiple ways to beat you at that game.

[kandf_vintage_finds]

you should have:

accepted the cancelation

relisted

moved on

[kensgiftshop]

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@mrcloud10 wrote:

So basically what you all are saying is that eBay is trash when it comes to sellers and buyers get anything they want? Also, eBay allowed the presale with the release date in mind when handling and shipping date was selected. Can’t violate something they allow. Also, reselling items because certain items are what they call “Hype” items. They are a highly anticipated item where all “Pre-Orders” from the manufacture are officially sold out and the only way to get them is the secondary market. 

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Ebay doesn't know when the release date is.

Your handling time is 3 days, so there's no way you'll be able to ship within your handling time.

Both buyers can open an INR one day after the estimated delivery date and since you can't prove they've been delivered, you'll be refunding.