Bogus Feedback

[meme6253]

I got hit with Bogus feedback, That ebay would not remove, I got knocked down from 100% that I have had for years to 9.4, How many positive feedbacks will it take to get back to 100%?

[splendidthreads]

Did he request a refund by opening a case?  Where did the 3-day resolution period you mentioned come from if a case wasn't opened?  

From the other thread, it sounds like the feedback was the opinion of the buyer and not bogus. You provided minimal information in the other thread and here, but reading between the lines and using the info provided, it appears that the following happened.  My apologies if I've misinterpreted something.

The buyer bought a set of shakers that were described as “excellent” condition with a note to look at the pictures because you’re not an expert grader.  From the pictures, it appears that they were in less than excellent condition. One could assume that when he got them he was not happy with the condition. He contacted you and/or opened a case(?).  Most sellers would say return for a refund, and that would be the end of it.

You posted in the suing thread that you offered a partial refund.  One could assume from what he wrote that he didn’t want the item or a partial refund. What happened after that? It's possible he saw your offer of the partial refund  as your final response, and that's when he left the feedback, because he wasn't happy.  Did you refuse a full refund and then he left the negative feedback? 

[broto_64]

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@retro_entertainment_collectibles wrote:

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@broto_64 wrote:

Which sounds a whole lot better than...
"My buyer is a complete idiot that fits in the human category of people who can't be helped, which is very sad but yet they walk among us and here they are, destroying everything we have worked for our whole entire lives with their slanderous nonsense."

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Wow that's the reply?

Oh my gosh.

For those buyers who actually read feedback that's just terrible.   So like eBay has guidelines and rules for feedbacks.  The buyer leaves one that seems suit their emotional being at the time and the OP leaves back a reply that breaks eBay's rules.

This is exactly why I don't gamble on Thoroughbred Horse Racing.

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No, that was not their reply, I was setting my own examples to illustrate a point.

[chapeau-noir]

The feedback is so bass-ackwards, though, that unless one knows the situation it makes really little sense.

Working with the public, all you can do is your best and let a lot roll off your back.

[maxine*j]

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@chapeau-noir wrote:

The feedback is so bass-ackwards, though, that unless one knows the situation it makes really little sense.

Working with the public, all you can do is your best and let a lot roll off your back.

If OP jumped right in to say he'd give a partial refund without giving the buyer a chance to further explain / ask / claim / discuss / negotiate / whatever, I suppose  that could be called "unilateral" action on the seller's part.

Like you, though, I would just have ignored it, figuring future and potential buyers would do likewise as that neg sounds a tad irrational.

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[bashort]

this thread reminds me of something, who remembers toolhaus?

[nobody*s_perfect]

I miss toolhaus!  

[meme6253]

That's even more bogus!

[meme6253]

I did not leave a reply like that.

[buyselljack2016]

No, that's fact 🙂

How should it work?

Give sellers a mulligan or 2, or 3?

Perhaps, and it looks like, you had a numpty buyer that did not understand the whole process. 

Sometimes we just have to move along.

[ckimodog]

@meme6253 

C'mon...that feedback isn't going to hurt you at all.  If anything it makes the buyer look a bit questionable.  Shake if off, friend & look how many others are singing your praises.  Hang in there. 

Happy Selling!

[stainlessenginecovers]

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@nobody*s_perfect wrote:

The 400 transactions in 3 months threshold applies to TRS status, not to feedback percentage.

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@nobody*s_perfect I guess they changed it as it used to be for feedback as well because I contemplated selling some 'cheap' thing that I could get 400+ in 3 months, but that was 5,6,8 ?? years ago. 

[legalbeagle52]

@bashort 

I loved toolhaus!   

I used it all the time, so helpful! 

It really let you know who you were dealing with.  I certainly miss it! 

They kept threatening to take it down (financial reasons) and finally one day it was gone...

[nobody*s_perfect]

Feedback percentage  has always been based on the previous 12 months, ever since they changed it from "all the feedback you've ever received" along with a big package of other changes in 2008 such as no negs for buyers and a 60-day limit on leaving feedback.

https://pages.ebay.com/sell/update08/rewards/index.html

https://www.ecommercebytes.com/C/abblog/blog.pl?/comments/2010/8/1201611437.html/16/300

[meme6253]

Very Irrational

[gamersbaystore]

I would've never handled this situation the way you did. I would've apologized for them not being happy with their order, offered a full refund upon return and given them a return label.

The reality here is that your no returns policy just makes buyers apprehensive to begin with, and your response makes ebay 10X less likely to help.

I offer free returns, leaving the buyer no room to argue, and in my experience, ebay will often remove those negatives when you do what's necessary to make things right.

Your buyer makes it pretty clear they do not want the item. Your response was to give them a partial refund, that's not what they wanted. No, ebay is not going to help in such a situation.

If you do everything in your power to make things right, ebay will be 10X more likely to remove that negative feedback.

That has been my own experience anyway. In fact, ebay has removed every negative feedback I've ever received in my entire history of selling here.