Anyone else notice: Coming Soon - Pictures included with feedback comments.

[richard1rst]

It appears that shortly it will be possible to leave 5 pictures when you leave feedback.

Buyers, of course, can already leave negative feedback for a seller. The pictures can simply reinforce that negativity,

BUT we all know that sellers can not leave negative feedback for a buyer so they try positive feedback with a negative comment. Usually does not work out well for the seller. Judging by the posts on these boards there are certainly buyers who various sellers believe deserve negative feedback. Scams, fraudulent returns, repeated bidders who never pay, etc. You know the ones.

The cynic in me says that there are those who will try to use the pictures to make a negative point. An upside down flag for example, a universal sign of distress. Picture of an empty box suggesting that is what the return turned into. A frowning emoji. Well you get the idea.

Going to be fun to watch. I wonder how many sellers will put their foot in it. 'Cause I've got to figure eBay will be monitoring it.

[iamalwaysright]

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@mam98031 wrote:

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Why?  What do you think will happen?  The worse they could say to you is No.  And I agree, do not use the automated system.

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Yea. I wouldn’t want to waste my time on a phone call with CS over something like that that doesn’t have a high enough success rate because of my skepticism. It’d be different if the automated system worked. Although I would see myself probably piggy backing it later if I needed to call CS but those times I usually forget to mention the feedback. Having the bad review feedbacks don’t really bother me.

[movieman630]

It makes no sense.  What is the point really?  All this is going to do is turn ebay's feedback pages into a sewer of negativity and brand damaging trash. 

There's NO possible positivity to this.  None.  After almost 30 years of having the FB system working just fine the way it is NOW we need photos?  Honestly, I'd love to attend just one corporate meeting when they're discussing things like this.  If I were a top executive I'd simply ask WHY?  Why do we need this feature?  What possible positive outcome do we have to look forward to?  Instead it's going to place MORE burden on ebay to monitor inappropriate photos, etc.  What about vindictive buyers who purposely make a product look bad just to do it? 

In my experience most of the people leaving negative feedback are the .001% of the population that are just plain mean or miserable.  I've left a few negatives but they were for sellers who make sellers like myself look bad by purposely "fluffing" their descriptions or just downright lying about the item.  Sellers who shouldn't be allowed to sell after getting hundreds of negatives.  Like the guy I recently dealt with who just plain refused to ship the item because he didn't want to sell on ebay anymore because of MP's.  And to top it off he wouldn't remove the 12 listings he still had available  because "it was a hassle".  His words.  Those sellers deserve negatives but I still wouldn't have left photos.  I could care less about leaving photos.

You want to use photos internally as part of the Returns process, fine.  Just don't make it a public feature.  Honestly I didn't even bother returning an item as NAD once because ebay wanted me to upload a photo to even start the process.  Why?  I said it was not as described NOT damaged or wrong.  It was exactly what they said it was it just wouldn't work with a system they said it would work with.  It was a compatibility issue.  How do you take a photo of a compatibility issue?  So I just kept it and ate the 40 bucks.  Honestly I usually keep things anyway just because I don't want to go through the hassle of a return. 

Still, in none of these examples would I have felt like I wanted to leave a photo in the FB system.  I could care less about leaving photos on someones FB. 

[movieman630]

I personally think leaving negatives "exposed" for 12 months in our ratings is a little unfair.  They should roll off quarterly.  It provides NOTHING good to the platform leaving them up for 12 months.  Or at least set up a program that they roll off monthly as long as you don't get another negative within that month.  If you do, they all stay up for another month.  This would weed out negatives from miserable people allowing good sellers to not be negatively impacted and keep them relevant for bad sellers who do get them every month, sometimes every week. 

[mr_lincoln]

@movieman630   I agree ...

[my-cottage-books-and-antiques]

@richard1rst  I would much prefer to see ebay give stores the (optional) ability to host buyer submitted photos on a separate stores page---not photos of the "arrived damaged" type, but photos, say, of a buyer's wall which includes a painting I sold the buyer. This could even be in the feedback flow...something like "Pleased with your purchase? You can submit photos showing how you've displayed or used---or repurposed---your purchase, and the seller can add them to his Store's Gallery Page..."  This could actually enhance ebay's reputation as a small business type of site, where sellers and buyers can talk about the neat stuff sold here.

(And yes, I realize a lot of items don't lend themselves to this sort of thing, but many items on ebay DO lend themselves to this sort of thing....)

[mr_lincoln]

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@my-cottage-books-and-antiques wrote:

@richard1rst  I would much prefer to see ebay give stores the (optional) ability to host buyer submitted photos on a separate stores page---not photos of the "arrived damaged" type, but photos, say, of a buyer's wall which includes a painting I sold the buyer. This could even be in the feedback flow...something like "Pleased with your purchase? You can submit photos showing how you've displayed or used---or repurposed---your purchase, and the seller can add them to his Store's Gallery Page..."  This could actually enhance ebay's reputation as a small business type of site, where sellers and buyers can talk about the neat stuff sold here.

(And yes, I realize a lot of items don't lend themselves to this sort of thing, but many items on ebay DO lend themselves to this sort of thing....)

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@my-cottage-books-and-antiques   That's not a bad idea ... I have customers who have sent pics from time to time of their collections or one guy from the UK sent me a picture of his 1966 Mustang with the lighted grill emblem he purchased from me ... 

[my-cottage-books-and-antiques]

Thanks @mr_lincoln  I really think stores are an underutilized feature. ebay talks a lot about how ebay supports small business, but I grew up in a small town with Mom and Pop businesses , including a couple "General Stores"  and the heart and soul of those businesses wasn't what they sold or the service they offered, it was the interaction between the business and its customers, which was rarely just transactional. I realize its not entirely possible to recreate that sort of thing online, but if ebay really wants to innovate, that would be a place to start. Of course, ebay would have to get rid of its fear  of "offline transactions", because that is one main reason ebay does nothing to enhance communication between buyers and sellers.

A Gallery Page would be a step in the right direction. 

[toomuchstuffagain35]

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@mam98031 wrote:

I don't think that many buyers will use it as they won't take the time to take the pics and post them.  So it is likely just to be buyers that are ticked off for one reason or another that will be willing to take the time for the process.

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Which is exactly the issue with the whole stupid idea. In the same way it's (usually) only those with an axe to grind using up the whole (now) 500 or whatever FB characters to write a manifesto.

[toomuchstuffagain35]

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@wastingtime101 wrote:

Put me in the camp of: Why?

Photos are for product reviews. Not needed for FB, especially when one has a lengthy 500 characters to make their point.

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I'm pretty sure AMZ for example only allows photos in product reviews not general FB

[deltilogical]

I wish they'd fix the function to restart a listing so an honest buyer can pay the seller after the item arrives late through no fault of the seller. 

The photos should be between buyer and seller and seller must be permitted to reply to these assertions. 

[toomuchstuffagain35]

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@movieman630 wrote:

You want to use photos internally as part of the Returns process, fine.  Just don't make it a public feature. 

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Photos that no actual human even looks at apparently.

[toomuchstuffagain35]

Apropos of this - ebay keeps hounding me to "finish setting up your store". 

Why?

So you can wipe out all the hard work I put into it (again) the next time you decide to "upgrade the store experience"?

Thanks but no thanks.

[krazzykats]

Has eBay honestly even thought about how easy to post 1-800-fake-ebay-phone numbers in an image, or the old email-me images?  How about don't bid, email, or text me, etc. images?  

And I agree, why put images in our feedback?  Such a very bad idea.  

[my-cottage-books-and-antiques]

@toomuchstuffagain35 yeah, I get those reminders too. I wish ebay would spend more time providing more store features, rather than reminding us about features we have decided we don't need at the moment. 

When ebay finally redid stores a couple years ago, I thought it was a step in the right direction, and looked forward to more features creating a really robust store experience. Unfortunately, like much else on ebay, priorities shifted to the Focus Categories and Ad Revenue, and little has been done either to improve stores or to do a good job of driving traffic to stores. We know the Ads Team is working on a new PL type to drive traffic to stores, but , rest assured, we'll be paying extra for it. 

[mam98031]

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@iamalwaysright wrote:

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@mam98031 wrote:

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Why?  What do you think will happen?  The worse they could say to you is No.  And I agree, do not use the automated system.

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Yea. I wouldn’t want to waste my time on a phone call with CS over something like that that doesn’t have a high enough success rate because of my skepticism. It’d be different if the automated system worked. Although I would see myself probably piggy backing it later if I needed to call CS but those times I usually forget to mention the feedback. Having the bad review feedbacks don’t really bother me.

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Interesting.  If you feel there is cause, that something breaks one of the Ebay FB rules, IMHO your FB is more important than the concern to be told no.  But I respect your right to do nothing.  It is your account and your right to decide, not mine.