1.96% is considered a normal return rate for used electronics - these metrics are impossible

[standardrecovery100]

My return rate is 5%... in 390 transactions

They count returns that were:

ruled buyer error

ruled buyer fraud by ebay!

that the buyer never actually bothered returning

buyer confirmed that a return isnt warranted

...

Selling used computers and electronics how in the hell am i supposed to maintain <2% returns when even buyer fraud ! for every 100 sales if I get 2 buyers who press the wrong button I get punished? what the hell?!

[simba6]

That is not too bad for a return rate. Just add a bit to your prices to cover it.   eBay has bit too a liberal return policy.