Seller Tools

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How to send previous customers a coupon

I have created a coupon and I have created a buyer group which is previous buyers. How do I send the previous buyers the coupon I just created? I'm clicking everywhere and just don't see where to do this.

Sale notifications no longer have item number on them - need it added back!

A few weeks ago, eBay stopped indicating the item number on sold notification emails. This was handy when you wanted to glance at the email to find the item to ship. Now you have to click a few times to dig out the item number. Many sellers maintain ...

Is there any way to prevent a buyer from buying from me?

I have an expensive item, over $500, that a buyer just asked about. I told him about the condition of the item and they agreed...and purchased it. And then canceled the purchase. The reason was that they had the wrong address on the order. I looked u...

Ebay Live

How do you set up to sell on EBay Live?

Resolved! non-paying buyer

Hi Everyone - Hope All Is Well, Question - is there a time limit on cancelling an order of a non-paying buyer? I wanted to give this buyer the benifit of the doubt (its vacation season) so I waited 10 days. Today I sent a duplicate invoice (one last ...

Cannot update postage policy

I recently tried to update postage policy on business policy.When I attempt to change destination on postage, the page stopped moving after "done" button is pressed, so I cannot save the changes.Please help.

Resolved! Seller Hub

What is the easiest way to access the Sellef Hub page

Resolved! Negative feedback

I’ve received negative feedback for an item where the box was damaged in transit. I’ve refunded the item but he’s still left me negative feedback. How do I get this changed?

Help needed: Trouble creating a CSV file to bulk upload LEGO minifigures

Hi everyone,We're trying to upload a large number of LEGO minifigures to eBay using the category listing template CSV, but we keep running into errors when uploading the file.The main error we receive is:Input data for tag is invalid or missingWe’ve...

old store new name

Going to a store to sell more and list more .but name has me wondering

Airsoft gun with fake suppressor (barrel extension) listing taken down

So I listed a Lancer tactical SD LT-15 M4 airsoft rifle. I put all the proper things in the description, and it got removed because I had "Mock suppressor" In the title, I sent in an appeal and have had no response from eBay. The email about the list...

Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second.

I can't understand is happening on ebay! I can't get to a few of my product, especially my best selling product. Every time I try to edit it to, this message pops up. "Well, this is embarrassing.We're sorry, but the listing tool isn't working right t...

posting photos on listings

Hello, I am going to begin selling on Ebay soon and I am looking for opinions on the best/easiest/quickest way to list pictures on my sales listings. I am open to purchasing hardware or software. I just want to find a method that works well and doesn...

No option to promote listings

I have no option to promote listings on any of my items even though I'm an above average seller who has recent sales

Resolved! Is there a Ebay report that reflects the actual sales of AUCTION ITEM?

Where can you find the final sales of auction items that were listed? Want to compare actual sales of specific items prior to my listing them. I specialize in stamps and related material. thanking you in advance for your assitance. Hank Kelty