eBay

Package received, item missing, no returns stated

Hello all, I have never ran into this situation before. I sold an item stating I do not accept returns, dropped the package off at the post office and received a receipt of acceptance on 4/6. The item was delivered in/at mailbox 4/9. I receive am ema...

Return used item when new item was sent

Recently I have had 2 buyers return an item for full refund claiming poor quality or not as described. The items actually are excellent quality and exactly as described. The problem is they are sent new products and they are returning used items and ...

Does ebay reimburse seller fees in returns?

I have two items being returned and my invoice is due in like two days if I pay it will I get the fees I paid for the returned items back once the return is complete?

I don´t recive my money back

shady buyer. sent me an empty box, refunded

I don't know if this is the right place but I have proof that the buyer sent me an empty box. USPS gave me a copy of the transaction when the buyer sent the item back, the weight of the box was 6lbs 1 oz. When i shipped the item (UPS) to the buyer th...

how to close a dispute case for the seller

hello I have been talking with the seller trying to close a dispute case can you help me please #265112615693 on a purse that she is going to refund me my money back because I did not know that it was coming from Russia can you help me please so that...

Need to return a purchase

I bought a coat that said it was made out of genuine mink. In fact it was artificial. The seller sent a message apologizing for mistake. He said the worker put a wrong item. The seller promised to send a real genuine mink coat and tolled to keep arti...

Buyer returned bag of poo poo instead of necklace

So I have a wild one. I tried to call eBay but it seems like there’s no way to talk to a person. I sold a (inexpensive but nice) gold plated necklace —I actually wear the necklace myself so I know it’s very reliable and long lasting— in the category ...

Can't get a refund

I ordered an old iphone and a few hours after I decided I don't want it. There was no cancel option by then and it said that I would have to wait a few days for a refund. The seller wasn't replying to my messages so I decided to open up a dispute in ...

Buyer requesting a return

Hi -I need your expert advice on this matter. I have a buyer requesting return of their item they purchased. It was a bone china Colelough teacup and saucer. I had sent it priority mail 2 day ship. of course it has insurance on it up to 50.00. The bu...

Fewer returns with Managed Payments

@owlcatcollectibles wrote:I just made the switch to Ebay's managed payments, so why are returns still having to go through PayPal?? Is it because the original purchase was through PayPal? I was thinking Ebay was making things easier with managed paym...

Seller Beware!!!

purchased item and it did't fit as advertised. tried to return it as per the advertised "full refund in 30 day" policy, they offered a $2 refund, i refused. now i've been given a partial refund, no consultation and they even deleted the auction page ...

I need to TALK to someone. I am SO confused, angry, disgusted.

Sold some coins. Turned out they were bogus. I let all 6 buyers know even before 5 of them received their packages. 3 Buyers purchased multiple coins; 3 buyers purchased singles. 1 Buyer who purchased 6 requested a refund, I sent him 1 label for all ...