Returns

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Buyer Wants Repairs to item damaged in transit

Hello Everyone~ I'm a mess. I have a buyer who received a ring I sold her, damaged in transit. She demanded I pay for repairs by a "reputable" jeweler in her area. I offered her an immediate refund, she blamed my packaging, but wants the ring repaire...

Resolved! Return "Confirm return" button is disabled

Hello, I received a wrong item, and seller agreed to the return. But in the return request process, the "Confirm return" button is disabled. Does any one know how to resolve this problem? Thanks

Issue selling LP records/ international return

I’ve sold LP records on and off on eBay for the last few years. I’ve never had any problems besides an LP getting damaged in the mail, which I promptly refunded the buyer as he sent me a message with attached photos of the damage. Roughly a month ago...

Can't add pictures to return deduction

Tried eBay app, eBay phone, PC edge browser, taking pics using the app, copy pics to PC to upload in edge. Finally got SOME of them to show up but in Chrome but can't click next to continue the return deduction. Buyer threw MacBook pro in box so it c...

About a return

A buyer said he didn't received the jeans I sold him, but received another package from another seller & address- wasn't mine. The tracking number shows that the jeans were delivered. And I did a missing package case with USPS and they said they were...

Resolved! Return on Doesn't fit item

Hi I just sold a curved monitor and today I got a return request stating that the monitor is big for the desk. I also see an option to reject the return.I just attached a screenshot of that. if accept a return I will lose 100$ as both-way shipping. W...

how do I cancel a partial refund that the buyer accepted.

The buyer accepted a partial refund because the wrong amount was sent to the buyer. How do I get ebay not to pay that amount to the buyer and cancel the accepted partial refund.

Resolved! The item is not received. Return closed.

Order number 13-08591-22870Bought from the seller autoteile-mering from Germany part HELLA 6PU 009 110-621The seller provided the parcel number CC687640859DE DHLI have not received the goods after 40 days, according to the parcel number, the goods ha...

ju5498@naver.com

The product was returned to the seller's address provided by eBay due to a defect in the purchased product, but the product was returned to the buyer because the seller's address was unclear Please let me know how I can get a refund in this case.than...

partial refund problem

Buyer paid and received item but seller sent wrong item. Seller Immediately contacted buyer about problem. Buyer issued a return for wrong item as agreed. Buyer decided to keep item with a partial refund. Seller cannot make the partial refund. When g...

Does anybody know how to Re-open a refund once it has been closed?

No Seller Protection = EBAY RISK Prevention

I'm very disappointed with ebay Seller Protection. A buyer opened an "Item not as described" request, and he showed a Picture of the sent item that was EXACTLY like the Product Picture!!! 100% Match (just a different background). Because I selected "...

USPS wont accept return shipping lable for my return

Hello I filed for a return for a countfeit product it is a set of diesel fuel injectors, and was issued a first class USPS label, however the post office wont accpet the package as it is 11 pounds, they told me first class only covers 13 Oz. what can...

QR Code

The QR code given during return/refund did not work at the post office and I cannot find the QR code anywhere in my account or email. How do I get a return label before the deadline, in 3 days?

conpre unos audifonos para escuchar mi TV ,pero no me trabajan

Hola ,acavo de recivir unos audifonos para escuchar mi TV, pero no quieren trabajar en mi TV mi tv trabaja con audio Optical y los audifonos no son los que estaban a la venta, por tal razon quisiera devolverlo, espero de su ayuda ellos me piden una f...