Returns

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Customer Service non-existent!!

EBay has lost a long-time customer, over their non-existent "customer service" Got stuck with a product shipped from China, that is no good. Can't get my money back, can't get customer service, so I guess the customer does NOT count for anything on E...

Resolved! International Return Stuck at customs

I want to know if there anyone have experience of returning an item when it stuck at customs? I have bought a fountain pen and the seller sent me a ballpoint pen. I have asked for a return of the pen and the seller agreed. But when I ship the pen bac...

Item Out of Stock- How to Issue Refund

I recently had an item sell that was out of stock. The buyer paid. I have never set up an account to receive payments through ebay. In order to cancel the order, it is asking me to input my account information. If I have not received the funds for th...

superfeet wrong size wear 7/12 need packing slip to send back

sent me wrong size wear 7/1/2 shoes so need size that fits me need packing slip sent to my e-mail vheath@uusd.net thank you please let me know asap so i can get these sent backe

“Returning” an item never shipped.

I have listed a plant from my garden, and marked as “local only” (no shipping). Someone buys it, and second later requested a refund after realizing that he/she is nowhere nearby. Obviously I agree because my plant is still in the ground. Now, the bu...

just a question

i got the wrong part and i got my refund posted today but he wants me send it back to china.. USA nothing can be sent out to china the part came from IL ...he dont want me send to IL ...what to do !!my refund is processing has of today ......should i...

Seller will not respond

I want to return an item I bought and the seller only put a certain amount of money for the return through usps and it not only dosent pay the shipping in full it dosent include the tracking of the item. I asked for the eBay label multiple times to n...

Resolved! I'm scared Seller is going to not refund me for very expensive jewelry I purchased & returned.

I purchased a very expensive piece of jewelry (thousands of dollars), the seller listed as 30 day return and Ebay listed as Ebay money back guarantee. This item did not look like the pictures in the listing. The pics were zoomed in on and the ring lo...

Can a buyer request a refund for an item that they are too lazy to build?

I sold a lego set for around 250 dollars and the buyer wants a refund just because they don’t want to build it. They said they will get ebay and their bank involved. I did everything they asked before shipping (came with both figures, instructions, a...

Returns for "Changing your mind"

I received a return message from Ebay this morning, customer stated they "changed their mind" and wanted to return. I have been on Ebay 23 years and have never seen this before, especially with Ebay authorizing a "automatic" return. So I guess I will...

Resolved! Return request closed ，How to open again？

Counterfeit products

Seller is selling counterfeit products. I reported it on feedback and ebay removed it. I’m sure the next buyer who gets ripped off would like to know that it could have been prevented by ebay. What is feedback for if. Not to warn buyers. I have no fa...

Pending Cancellation and refund timeframe

Help.....seller last minute cancelled large ticket item order before it shipped. Cancellation has been pending for 13 calendar days. why is it pending so long ? When will I receive a refund ? I'm worried.

I returned already,why they keep asking me return the item back? Can you help me to tell the seller

Can you help me to tell the seller about the item is returned already! Thank you

Ebay Refunded a Buyer from MY Funds 19 Days AFTER my 30 Day Return Policy Expired

I sold a scientific calculator on May 3rd, 2022. My Photos showed the calculator was clean and worked great.The Buyer received the calculator on May 5th, only TWO days laterI offer 30 day returnsOn June 18th, the buyer entered a return. 44 DAYS LATER...