Returns

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Resolved! Return

They sent me the wrong item

Resolved! The buyer wants to return a garment with false information

I do not accept returns based on fit, according to my policy. But rather than selecting the "DOES NOT FIT" option, she selected the "DEFECTIVE." tab on the "NOT AS DESCRIBED" option, and eBay automatically put my money on hold. She says that is small...

Seller denied receiving return but selling merchandise

Hey Ebay! I am here because I can’t find any support on eBay. I made a return a few months ago for a shirt that had a noticeable stain on it. I promptly made the return within the window. The seller denied the return saying they didn’t receive it. ...

Resolved! Refund Never Processed - Need Corporate Contacts

I had a dispute with a seller. I escalated the dispute and asked eBay CS to step in and assist. They ruled in my favor and requested the seller to send return shipping label. The seller was unable to figure it out while the time sensitive return peri...

seller issued return label so i returned it

however, the seller will not refund my money, and when I try to apply for a refund through eBay, they sent me another label but they seller has already received the item on the original UPS label he sent me? How can I force the seller to give me back...

Stop Payment-

Has anyone every had to do a credit card stop payment because the seller wouldn't exchange or replace damaged goods & eBay will only help if you return the whole order. I made a purchase & some items were damaged because the seller improperly wrapped...

Item not as described scam

Hello! I recently sold a black plush to someone, and they claimed they got the wrong item. The only proof they sent was a some sort of coat or furniture with a blue plush leg in the background. I don't own any blue plushes, and the picture is so poor...

Don't buy from

Please don't buy from. They knowingly send the wrong product and refused to accept the return. They simply closed the return request and refused any other requests.

I need to return an item purchase order # 12-10909-59982

This part was ordered from ebay commerce Inc on 12/10/2023 , When the part arrived, it was the wrong part for the job and it needs to be returned. How is this accomplished.

A return on a defective cell phone

I bought a Samsung S9+ cell phone and when I received it the finger ID screen was defective. When I contacted the seller he told me not to say it was defective and he could make the return quicker....he said...In the drop down menu for reason for ret...

Scammed by a seller

I purchased a set of gas stove top burners. I received the package, but the burners did not fit. In an attempt to return them, it has disappeared from "My Purchases". The package arrived 4 days ago!! So, what's the next step? This is my 2nd fraud thi...

Return request tracking scam iPhone

I have seen this as a known issue but it bears repeating. I have been scammed by a buyer and eBay is of no help.1. Buyer purchases New Sealed iPhone 13 with a shipping address in Delaware. I notice that eBay charges me $14.41 for international fee on...

preordered an item set for release on november 24th back in july. Seller has not shipped

Purchased an item in July as a preorder for a product releasing November 24th. That date has come and gone and the seller has not shipped or responded to my many messages. Ebay provides no way for me to contest this and it does not show up in my list...

Has eBay selected FedEx as courier to provide return shipping?

I have noticed over the past few days when eBay provides buyer a return shipping label, FedEx was selected as the courier for that service? Has eBay stop using USPS as their courier for this service? Upon my latest return eBay systems showed the cost...

Buyer Returned The Item As An Empty Box

Not sure of the best course of action to take here, but I recently had a tough encounter with a buyer who claimed the item was damaged. I apologized and offered a refund, as a new seller I unfortunately issued the refund before getting the item back....