Tell your buyer you checked the weight on the package received, and it was apparently shipped empty (compare original/received postal weights since it was the same box). Let him know it is your policy to report all cases of theft and fraud with police in your city and in the destination city as well as Postal Fraud and other government and internet agencies. Ask him to please cooperate with any investigations and check if the item might have slipped out by accident before packaging or what might have happened.
Approve any return requests. Include police reports with your eBay appeal for full refund. Be sure to block buyer and report buyer for theft to eBay. While not certain, there is a possibility that eBay will refund you if a police report is included.
I am pretty lenient with buyers, but when it comes to 100% Theft/Fraud I am willing to go the extra mile.
5 Ways to Report Fraud on eBay - wikiHow
There is also the possibility of civil court depending on time/distance/value/commitment
Top rated sellers and some other conditions allow for a 50% deduction on the refund if the item is not in the same condition as your buyer received.
