@wastingtime101 wrote:
kyle@ebay wrote:
@dqdistribution wrote:
So if I have automatic returns on there is a chance eBay might automatically issue a fedex return label?
Hey @dqdistribution that is correct. It's ramping up slowly right now though, so you likely won't see too many for awhile.
Ouch! Wonder what that will cost on a 4 oz package that would normally ship USPS for a whole lot less. I feel the need to reinforce my original feedback kyle@ebay :
1. Sellers need to be alerted as this can have a big financial impact. They should not be switched over without so much as an email heads up. Suggest eBay starts sending out emails 2 weeks in advance of changing over an account like they did for EIS.
2. On the shipping preferences page, give sellers the opportunity to select either FedEx or USPS within each of their return rules, and if no rule is set up by the seller then USPS should remain the default (if that default option doesn't violate the contract between eBay and FedEx).
Hey @wastingtime101 that's still some great feedback, and we'll continue to pass it along!
@dqdistribution on the subject of cost differential, I believe the intent is to default to whichever is the cheaper of the two options, while still allowing a seller to choose whichever suits them best in that particular scenario. I haven't been able to verify this at this point, but I'll definitely follow up when I get confirmation.
Kyle,
@wastingtime101 wrote:
And I hope Kyle is monitoring this discussion to pass on our continued FB so I don't have to be a pain in his ass and keep tagging him. 😁
Hey @wastingtime101 I'd actually very much prefer if you do keep tagging me whenever needed. We try to monitor threads, especially ones like this where there is so much valuable insight and feedback. But having that notification still helps a ton too!
Kyle,
@wastingtime101 wrote:Then @redstarrobot_vintage_toys there's the issue that you know is inevitable: Buyer starts remorse return process and sees FedEx return ship cost on a 4 oz lightweight inexpensive item and the label exceeds the cost of the item. Instead of realizing they have a choice to use USPS for a few bucks, they change the return reason to SNAD.
Sorry to come in late in the game here. I was MIA in the boards for a bit but I was also hit twice last week with this "... you likely won't see too many for awhile." issue that kyle@ebay mentioned. @wastingtime101 Here's some screenshots you wanted.
The first return I noticed was filed on 5/15. Unfortunately I don't have shots of that one since I already processed the refund. But I coincidentally had just previously gotten rid of my auto accept returns and saw the crazy Fedex return label charge of about $12.80+ for an item that I shipped out for $4.44. I called ebay and asked the rep for clarification of this. She basically said that buyer's are now allowed to choose fedex as a carrier for returns and my buyer chose that. She didn't say anything else about the new program. I obviously uploaded the $4.44 label and dodged an $8+ loss bullet.
The second one was just filed 5/21. Basically it's the same type of item as the first return, but postage is cheaper because it's a much closer zone.
This one has a price of $10.50 fedex and a $4.15 USPS. Please note the refund request amount shown in that page is $12.15. Sellers of smaller items would get murdered using auto-accept returns. kyle@ebay I (the seller) have no choice in carrier for return labels let alone a default to the cheapest option. USPS is non-existent in that first screenshot. Which Fedex shipping service used is also not displayed in that page.
Here is where I refer you to the quote from wastingtime I pasted up top. I already suspect it's starting to happen. Here is the return details page of that SNAD defective return.
The only comment the buyer entered was "Defective" on his return. This raises a flag with me as many of my returns received tend to be a bit more descriptive than that. I blocked out everything in red, that black square is the actual photo the buyer uploaded. I suspect he was required to upload a photo in order to file a SNAD and that is what he provided. I talked to ebay CS to confirm that the black photo was the actual photo and there hadn't been any glitch that prevented my account from seeing the original photo the buyer provided. Rep confirmed that the black photo was also what she was seeing from her end too. She suggested I reach out to the buyer to ask for more details of what was actually defective. I did that asking for clarification because perhaps the buyer didn't intend to upload a black image. The buyer simply replied "I'll be returning it, send label please." All these occurrences leads me to believe that the buyer can quite possibly be doing what wastingtime said and gaming the system.
The way it stands now, we sellers can all expect to receive yet more false SNAD returns.
Hey @iamalwaysright thanks for providing this info. I am glad to pass along this experience and your screenshots to the appropriate teams so that we can continue to correct and improve the return label experience.
Kyle,
