Returns

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I need help with a dispute/refund

Hi,I was the seller and shipped items to Italy. Buyer had buyer's remorse and wanted a refund. During the process of going back and forth and appealing, Ebay US told me to just wait and not to do anything else since it was buyer's remorse. Now I just...

Question about offering "Free Returns, Seller Pays Shipping"

Am I correct to assume that offering such a return policy allows buyers to send back the item for *any* reason, including buyer remorse? And, is the whole process automated, like, I have no say in the matter and eBay just sends them a return label?I ...

EBay's Guarantee is a LIE!!!

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 is the money back guarantee where it says for items received that are not as described, the policy is, "30 calendar days after the estimated ...

Advice Needed on Mislabled Returns

Looking for some advice on how to handle clothing returns that did not fit customers, but were opened as other types of returns. I've contacted ebay about this in the past and each time was met with standard boiler plate responses. "We understand ret...

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Ebay customer support is being ridiculous. Do I have any recourse?

I ordered an item from a Canadian seller and shipping was ~$18.00. The package couldn't be delivered due to "Insufficient Address." I contacted USPS and they told me that the sender hadn't included an apartment number, so they couldn't deliver the it...

Nad shipping?

Does the seller refund include shipping on not as described when it is shipped to you originally?

Product not as described not refunded or allow for return by eBay!

I purchased an adult item on eBay and what the seller sent wasn't what they described in the photos in the product description. The eBay policy states if the item is not as described the seller must take the item back. Even under the excluded item li...

Ebay approved buyer to return item that is clearly different than item sold. returns to wrong addres

I've been selling on eBay for many years and have been lucky enough to have only a few returns. Last week i got a request to return an item that the buyer claims showed up damaged. I am happy to refund if the item was actually the item i sold to them...

How best to handle this new and unusual return request

Sir,You had many good reviews, so I'm surprised to discover this product you sold me is very over-priced. I thought it was $80 because it was so hard to find, but I finally tracked it down from a reliable source for $35.I will be pursuant of a return...

Destroying a product before replacement is given

I received a Funko Pop that had a slightly deformed box. I sent a message to the seller, asking if I can return and receive a replacement. The response came from a customer service person. I was told to first destroy the item and its box by writing o...

So tired of buyers misusing returns

In 2022, and so far 2 times this year I have had an increasing number of people who open returns lying about reason in order to get a prepaid label. I have returns set for buyer pays (of course unless item is defective or not as described). The most ...

How long does a Cancellation take when the issue is "problem with buyers shipping address"

I never knew any type of cancel would take this long. On Jan 19th I had to cancel a a sale because I couldn't find the buyers shipping address to print a label. Its been 6 days now and when I click to refund the buyer all it says is cannot refund buy...

Item number

I am trying to email ebay about how to get my money back when the listing was taken down and when i put in the item number their asking for it says the item number had ended since the listing was taken down. It won’t allow me to send the email withou...

Resolved! How much does Ebay take out in returns

I recently returned an item, as I wanted an extra item that wasn't there when I got it. I asked the seller where was it and they said it doesn't come with it. They then stated would you like to return it, and they didn't accept returns. I didn't read...