Remorse Returns & No Returns Accepted - Do you refund high cost shipping?

[stephenstephens]

So this buyer bought very heavy car parts (60lbs) and still failed to read the sizes in the description. No returns were accepted, but they want a return claiming it "doesn't fit." I don't want it back, I'm willing to refund them, but I have the choice of keeping shipping costs.

Shipping was $34. Would you withhold shipping in these cases, or just refund fully in fear of negative FB retaliation? It's a tough one when shipping ain't so low.

[bonjourami]

That would be a remorse return and the buyer pays return shipping. I would think Ebay would remove any negative feedback in this case. But because you have a no return policy that should allow you to refuse a remorse return.Up to you.

[justafemster]

I personally wouldn't accept the return, nor would I refund their purchase given it's a buyers remorse reason.  

Fortunately the buyer selected the correct reason for wanting the return, if they hadn't you'd be on the hook for return shipping (if you wanted the parts back) or refunding without a return. 

No matter what you do, the buyer is going to be upset and take it out on you.  Accept the return, the buyers upset they have to package it and send it back.  Don't accept the return and it'll suddenly be your fault they can't read.  Or not.  

And that's my opinion. 

[stainlessenginecovers]

Send them a message stating all that: 

"The dimensions were on the listing and the item was sold with 'no returns'. But, I'm willing to work with you; You would have to pay the return shipping back to me and then I would refund you, and being a large item, would be quite costly for you; OR... I can just refund you the price of the item (although that would NOT include the original shipping cost as USPS already did their job and will not refund either of us)."

Then, see how they respond.