How do these cases go down?

[Anonymous]

Sold a piece of vintage Camera equipment for Parts/Non working. The guy that bought it sends me several messages about his attempts to repair it himself. First red flag. After 3 weeks, you guessed it, he wants to return it now. Then, you guessed it, he files a "not as described" claim so as you all probably know, there's no way to not accept the return short of now just paying the guy off partially (which he's not interested in) or full immediate refund. 

He clearly abused the return policy IMO by filing a false claim. So now the item is coming back to me. So will ebay have my back? The item was well described. It was tampered with while in his possession for 3 weeks. I have the email chain to prove it. I also listed it sold as is with no returns specifically stating what part was broken.  Thoughts?

[bonjourami]

All you can do is file an appeal after the case is closed.Although you are a trs, you list no returns. If you had thirty day returns, you could have deducted up to fifty percent of the refund if the item is not in its original condition.

[stainlessenginecovers]

Bottom line will be you will have your item back and the buyer will have their money back. That is the design of the 30 Day MBG.

Appeal chances about 10%

System chances- 0%.

Someday, maybe they will NOT allow any return types for the category of Not Working-For Parts Only.

[Anonymous]

I've been an ebay seller for 2 decades. The pendulum swung back only slightly over the years toward the sellers. But buyers are still king, queen and court and will always be.

[mtgraves7984]

How do these cases go down?

@Anonymous 

Short answer: In the buyer's favor. Hang in there...

[lakefor94]

Selling items For Parts Not Working is just asking for a return due to the eBay MBG.  I used to do a few of these listings but quit several years ago. I give the junk away for free to a lady that sells at a flea market.   It is not worth the hassle to sell online especially when sellers end up on the hook for shipping both ways if you figure the item is worth something.

If it was one of the cameras you sold for $20 or $30 , I would have refunded without a return and moved on without thinking twice about it.

[Anonymous]

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@Anonymous wrote:

I've been an ebay seller for 2 decades. The pendulum swung back only slightly over the years toward the sellers. But buyers are still king, queen and court and will always be.

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I'd like to know what pendulum you are using, because mine is fully on the buyer's side still.

[Anonymous]

It's would be a $500 camera in perfect condition. It had a broken part on it. I sold it for $100. If it were a $20-$30 camera I would have handled it differently. But for a buyer to send multiple messages telling you all the things he is doing to it while in his possession then failing to fix it only to now dump it back on to the seller at the sellers expense is just plain wrong.  Its now a $100 piece of junk plus shipping 2 ways.

[Anonymous]

Lol, I know it feels that way but there was a time when the buyer could cry foul and get to keep your item while Ebay reached into your paypal account and took your money. In all fairness they had made strides to balance the field a bit. But now it does seem like we are heading in the other direction again.

[Anonymous]

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@Anonymous wrote:

Lol, I know it feels that way but there was a time when the buyer could cry foul and get to keep your item while Ebay reached into your paypal account and took your money. In all fairness they had made strides to balance the field a bit. But now it does seem like we are heading in the other direction again.

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HAHA...Yeah, all in good fun, I hear you.

[lakefor94]

Don't forget to add the buyer to your BBL.

[jbpots]

You can try calling eBay when the item arrives back to you, and explain that it was sold as is and no returns. As is should mean just that. A buyer should know before he completes the purchase that he or she is getting an item in stated non-working condition, and if they can't use it or repair it....too bad! Ask eBay to close the return with no refund to the buyer. 

 If they won't do that, you can may be able to deduct a dollar amount or a percentage from the refund, but I think you can only deduct up to 50% of the selling price. Also, if the buyer paid for shipping to receive it, you don't have to refund that as well. 

  Good luck! 

[monster-deals]

If you are lucky enough to get a stateside human to talk to you will get some of your shipping credited upon appeal.

Total nonsense is the best you can hope for here unless you are TRS.

[dolcetreasures]

This is precisely the nonsense that goes on here. Buyer will buy something under the understanding that its low price is contingent on the condition of the item. After they realize they can’t utilize it, they then reference said condition as the reason for it being NAD and basically dumping it back onto the seller.

In turn, buyers will often attempt to buy something used/for parts etc hoping they can use it as new, when they can’t, they will circumvent any conditions of purchase set by the seller and just send them back the item at the sellers expense. 

Buyers are especially keen on using their credit cards to warranty what is essentially junk-yard finds, for the duration of the chargeback eligibility, never mind the fact that the buyer may have bought the item at greater than 90% discount with the understanding that it is “as is” or at the buyers risk. 

[Anonymous]

Except for the fact that the buyer can claim NAD which provides a loophole you could fly a 747 through. I guess a better question I should have asked was whether ebay will take it into consideration when an appeal is made. Do they automatically side with the buyer or will they review past emails as well as past history of the buyer?