eBay

Anonymous · ‎10-02-2022

Sold a piece of vintage Camera equipment for Parts/Non working. The guy that bought it sends me several messages about his attempts to repair it himself. First red flag. After 3 weeks, you guessed it, he wants to return it now. Then, you guessed it, he files a "not as described" claim so as you all probably know, there's no way to not accept the return short of now just paying the guy off partially (which he's not interested in) or full immediate refund.

He clearly abused the return policy IMO by filing a false claim. So now the item is coming back to me. So will ebay have my back? The item was well described. It was tampered with while in his possession for 3 weeks. I have the email chain to prove it. I also listed it sold as is with no returns specifically stating what part was broken. Thoughts?

Anonymous · ‎10-04-2022

Absolutely! Burn me once...you don't get a second bite at the apple. Provided they only have 1 account right?

jahood1984 · ‎10-04-2022

Ok check this out, EVERYONE is wrong in the responses here. This would of been the rare times you could of won....

When the buyer admits in messages they have opened or otherwise tampered with the item and opens a case, that's the ONLY time I contact eBay. Request they read the messages and they WILL close the case because the buyer admitted to tampering/altering the item. These are the only cases I ever win, happened when a buyer instead Linux on a laptop but couldn't figure out how to reinstall windows and opened a return, I card eBay and per the messages they closed the case. Happened with a desktop when a buyer admitted to replacing the memory after opening it and now "it won't work", I called eBay and the closed it. Happened when a buyer decided to replace the hard drive with an SSD and thought windows magically appears.

IF YOUR BUYER ADMITS To VIOLATIONS, have eBay call you AS SOON as the case is open. This is EBAYS OWN policy and the only time it ever works against buyers.

I don't know what happens now that your having it shipped back but the minute it arrives I'd call eBay and have them read the messages, you might just win but at this point it's unclear.

Yes a buyer can literally say you sent an invisible item and a seller will lose the case, that's not violating the return policy. Tampering or altering an item IS! I sincerely hope members read this and take this into consideration in the future, the only thing important during a return is what you can and can't get the buyer to admit too. Which is why they often don't respond.

Don't ask eBay to step in, automated screws you automatically, have them call you and read the messages. If they won't help you bc it's too late then just refund and be done

monster-deals · ‎10-05-2022

@jahood1984 wrote:
Ok check this out, EVERYONE is wrong in the responses here. This would of been the rare times you could of won....

How has your first day on ebay been going so far?

comicsmyth · ‎10-05-2022

"Will Ebay have my back"

...LOL. They don't even have a way in which you can challenge their automatic refund to the buyer. They don't even consider your existence, as they help "buyers" steal from you. Any "appeal" is a charade designed to make you think you have a fair chance or that they care what you say.
EDIT: You're lucky to even get an item back at all. They can easily keep it or return just a portion & sellers can do nothing about it.

We're probably not even allowed to tell the real truth here about Ebay, they may censor us just for saying this much.

dolcetreasures · ‎10-05-2022

I had a buyer admitting to damaging a $500 backpack, he even asked for an exchange to another new one. Despite this I still had to suffer his NAD, and provide him a refund for the ripped, useless backpack he returned to me.

Buyers just go to their banks and the banks always side with the buyer when purchasing via eBay. This is not the case when buyers try the same shenanigans from boutique stores.