Deduct on return for possibly faulty return?
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‎04-18-2023 08:59 PM
First , I offer free returns for 30 days.
A buyer bought a CPU and opened a return stating the motherboard was faulty (I didn't sell him a motherboard), the return reason was ordered by mistake. They added the faulty motherboard reason in the return message and sent me a separate message stating the same thing. I responded and asked if they tested it in a good motherboard before returning it as a faulty motherboard may have killed it and I no longer have a way to test it. They didn't respond so I sent a follow-up 2 days later after return tracking moved stating I'd take that as a no but they weren't hesitant to send me back a known if operational part and lied about the return reason. Can I deduct 50% or anything at all? I hate to relist it and pay to ship it a 3rd time to a new person just to find out it is dead after all. Any thoughts on how to proceed, the buyer obviously doesn't care...
Deduct on return for possibly faulty return?
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‎04-19-2023 03:15 AM
If you don't give them a full refund they can actually report it to eBay and get the rest refunded anyway.
We had a buyer send an item back that was totally ruined by them and we deducted 50% for item being damaged and used.
Within a few hours they reported it to eBay and they got the other 50%...eBay said we could report them for misusing returns and block them but that was about it.
Deduct on return for possibly faulty return?
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‎04-19-2023 11:25 AM
I've used the deduction before so I know they just have to complain and eBay will cover the over half but at least I'd only be out half the sale price and the item.
