eBay

ged31504 · ‎04-19-2023

I'm worried that a seller will lie about not receiving my return and won't refund me. I won a bid for an item, and paid immediately after I won. The seller tried to act like I hadn't paid, and requested that I send them payment or bid again. They eventually stopped saying this. I tried to cancel the order, but they declined, saying that eBay wouldn't let them accept the cancellation request (not sure how that works). They sent me the item, but not what I had purchased. Their listing stated no returns, but I sent a request anyway and they immediately accepted. I'm incredibly suspicious, and am worried that if I send the return, they'll try to say that they never received it and won't give me my money back. The item was protected under the money back guarantee, so will that protect me if they try to claim that they can't refund me? How can I get my money back from this purchase?

ebooksdiva · ‎04-19-2023

If the seller doesn’t issue a refund in 3 days after delivery go back to the return and ask eBay to step in for your refund.
No returns doesn’t mean no refunds.

ma-647837 · ‎04-19-2023

@ged31504 wrote:
I'm worried that a seller will lie about not receiving my return and won't refund me.

They sent me the item, but not what I had purchased. Their listing stated no returns, but I sent a request anyway and they immediately accepted.

I'm incredibly suspicious, and am worried that if I send the return, they'll try to say that they never received it and won't give me my money back.

How can I get my money back from this purchase?

How is: You must use the eBay return label, not buy a label yourself, to ship the wrong item back. When you use the eBay return label @ged31504 then whether it is delivered or undeliverable, you will get your refund.

But if the request was accepted but no label was issued, wait until the day after 3 business day, then go back to click Ask eBay to step in, and eBay will either refund with no return required, or issue that eBay return label.