Apparently "Buyer does not accept returns" is MEANINGLESS!

[mrgranat42]

I recently sold a doll collection with over 200 pieces.  I described it as used and previously owned by a 7-10 year old CHILD, who played with the dolls, clothing and accessories and therefore to expect some wear with the dolls and accessories.  

Day after delivery buyer wants to return for full refund because one item of over 50 pieces was not up to her expectations.  No complaints about dolls or other items at first.  Obviously I could not and did not guarantee perfect unused condition, and no way could I provide detailed photos of every item with the photo limitations on !

And now I have to pay for return shipping too?!  

This was an auction, and the buyer went from a $360 bid to $550 or so, then immediately upon receipt want to return?

Why should I have to pay for return shipping, when there was nothing erroneous with my description?

How am I guaranteed that I will receive the entire lot with no additional damage or missing pieces?

In another recent experience I sold an iphone, which was immediately returned because of a few nearly invisible scratches on the screen.  Return was missing the plug, and some of the paperwork included, and of course I was out the cost of the return.

WHY IS EBAY PUNISHING GOOD SELLERS WITH THEIR UNREASONABLE NO COST TO BUYER RETURNS?

I am outraged, and about to pull the plug on 13+ years as an ebay seller for allowing buyers to defraud sellers!

[klhmdg]

No return is not the same as No Refund.

You may or may not get all items back BUT the buyer will get all $$ back.

13 years selling and you just now are asking these questions? 

Seems you have been very very lucky.

Hope you get everything back.

[simba6]

It only means anything if the buyer just says they no longer want it and want to return it.  If they say not as described, yep the seller is refunding.

I once had a buyer say it was the wrong color.  It was only made in one color but, I had to take it back too. Just have to add a bit to all your priced to cover such loss.

When a buyer says SNAD, the seller is gonna be sad

[soh.maryl]

As long as you've been here, pretty sure you can see what's on the horizon for this deal.

eBay does bend over backwards to make sure the buyer is satisfied.  Your "No Returns" stance means nothing in the face of eBay's Money Back Guarantee.

There is, of course, no guarantee that you will receive back all that you actually sent.  

[soh.maryl]

(Wouldn't let me edit to add.)

You sold it on the 16th (a Sunday),  and your buyer already received it? Do they live just down the street?

Am greatly impressed with the speed of the carrier you used.)

[windycityart4u]

Sell them locally/ auction house. I only ship out small items due to fear of return and having to eat an insane cost of shipping. Oh well, eBay's loss.

[soh.maryl]

Wouldn't the OP have to receive them back first?

It seems like his concern is partly because of the possibility of not getting back all that was sent.  

[powell-memorabilia]

Selling that number of items in one lot is risky.  AND sounds like you know that there might have been some damaged items that weren't disclosed in the listing.   If there are one or two accessories (or five or ten), why not just ask the buyer about a partial refund?

[ms.rodriguez*]

I never sell big lots because of course, the buyer will complain about a few pieces and the hundred + plus items are pristine.  Did you try offering them a few dollars back or perhaps a 5% refund? You decide the refund. I suspect that the buyer thought that they were getting some good vintage items and discovered that the new stuff is not worth that much and they want to return everything and lie about a few pieces.  No choice but to take it back if they refuse the refund. Send them a return label.

Then make the lot smaller and list again.  Retake the photos.  Redo the description. Pull the any dolls/ items that are trashed.  I never mix nice items with worn out items.  If you still insist on mixing the good and the damaged, at least separate the trashed items.  Take those photos with a different color background and when you describe it, say " the items in the COLOR background have more wear and tear or are damaged or truly loved by a child, etc.   This way, a buyer can clearly see how much stuff is good and how much is trash.

[special-editions]

I would definitely suggest a partial refund to see if that closes the deal....(at least 25 bucks, the shipping)

IF NOT....I like the scenario @ms.rodriguez*  has proposed.....Done that way, you should easily make up the original sale and expenses.......(Barbie is hot right now)

1 thing I did notice...both items you are having problems with are out of your "wheelhouse"

Apple people and Barbie people are fanatics....just like book collectors.....sellers unintentionally gloss over critical flaws (in the collectors eyes) and wonder why the buyer is unhappy......

MORE PICTURES of ANY ITEM you suspect might be below par......let the buyer decide

[fab_finds4u]

Disappointed in one or two played with items out of 200 and they want to return everything instead of accepting a generous partial refund?  

Then I say that's a scammer who saw something in the lot they wanted, and it was worth it to them whatever they paid because they know they'll have that item (or more) and get all their money back.

[mrgranat42]

Is there any way to get a callback from a real live person to discuss an issue?

I have a return request on a $6 item.

I have agreed to this return.

I am only a seller, not a buyer.

I have available funds distributed weekly, so there is always money available for a $6 return. 

I don't want/need the item returned to me.

But I keep getting a request for a credit card number in order to refund a buyer. 

I don't want my credit card number for anyone or any hacker to see and steal.

There is never any live person available to talk to. 

I really WANT to refund this buyer from funds ebay is holding, without getting the item returned or paying for postage !

HELP!!!

[mrgranat42]

THIS SHADY-A** BUYER plagiarized my listing, copied every word and picture to list this in its entirety on ETSY, which she now has sold!   I learned this from someone in Sweden who sent me an email with the listing!  So obviously she can't return the item, so I want my $$ back in full, and I'd like to see her ..............

[ebooksdiva]

Deleted this 

[dqdistribution]

This is how eBay's system is.

You can't use the held funds for a refund. Once you provide a funding source on eBay, you can refund with that (or available funds) and once the refund is complete and the return/case is closed the hold releases.

I'm not sure what you are trying to accomplish by talking to someone.