mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@labs118 wrote:
Hi all
Lots of questions with the new categories/item specifics
They moved my men's Polo shirts into casual button downs
there is a category for Polo and when I revised my shirts I lost all my item specifics.
Many are having issues, I called out to Alan on the tech board under this post with links to other posts attached in it, now more are popping up .
https://community.ebay.com/t5/Technical-Issues/eBay-Is-Moving-Items-To-The-Wrong-Categories/m-p/2880...
https://community.ebay.com/t5/Technical-Issues/Missing-Item-Specifics/m-p/28806036#M46446
Hi @labs118, thanks for letting me know. I'll take some time to review these threads after the chat and get it reported.
Could you tell us more about the Mentor program? The page provided is limited in information.
What does that mean for someone that has been approved to be a Mentor? I would imagine it comes with great responsibility and someone that is knowledgeable about Ebay's rules. That part I get. But is there more to it?
@mam98031 wrote:
I need a little clearer definition of what Ebay feels is OK to do with listing titles in regards to Brand names.
For example, lets say a seller is selling a knockoff of a fragrance call Sauvage by Dior. The seller is selling a knockoff called Zone by 12 Monkeys. Lets say the title reads: Zone by 12 Monkeys EDP Spray for men Impression Dior Sauvage.
Is that OK? What are the perimeters of referring to a brand name in the title of something that is not by that brand?
Hi @mam98031! The use of brand names falls under the 'search and browse' policies (link here).
Specifically: a brand name can be mentioned in a listing or title as long as the item is authentically branded with that brand name.
So in the example you provided, you wouldn't want to include the other Dior Sauvage term.
tyler@ebay wrote:
@mam98031 wrote:I need a little clearer definition of what Ebay feels is OK to do with listing titles in regards to Brand names.
For example, lets say a seller is selling a knockoff of a fragrance call Sauvage by Dior. The seller is selling a knockoff called Zone by 12 Monkeys. Lets say the title reads: Zone by 12 Monkeys EDP Spray for men Impression Dior Sauvage.
Is that OK? What are the perimeters of referring to a brand name in the title of something that is not by that brand?
Hi @mam98031! The use of brand names falls under the 'search and browse' policies (link here).
Specifically: a brand name can be mentioned in a listing or title as long as the item is authentically branded with that brand name.
So in the example you provided, you wouldn't want to include the other Dior Sauvage term.
OMG, you guys have your work cut out for you. There are so many sellers [big sellers] of fragrances that breach this rule on a regular basis and have for a very long time. I mean a lot.
I had thought my understanding was correct, as you described it, but there are so many listings out there that clearly do not adhere to this policy and yet they have gotten away with it for years. Why? Keeping in mind that there are other sellers that get nailed for it along the way. But there are so many out there I really don't understand why Ebay doesn't do more about it.
doug@ebay wrote:Excellent! Thanks for hopping into Community! Thanks for coming to the social workshops!
Community chat is most Wednesdays, 12-1 PDT. Sometimes we have guests but usually will be open to any topic.
@smeedygonzales wrote:doug@ebay, thanks so much! Thinking of some questions now, but just happy to listen.
BTW - nice to meet you @ eBay open (albeit very briefly). I attended both of the social media seminars and learned a TON!
doug@ebay
12 to 1 ?
or 1 to 2 PT ? 
@scga912 wrote:
After a long break, I finally got my store out of vacation mode last night, and ran into the new shipping platform page today.
One thing I noticed was that the item number populated the custom field and I can't make it go away. Every time I delete it, it magically re-appears. Is that deliberate?
Howdy @scga912 - welcome back!
What you're running into is something that the shipping label team is aware of and working to get corrected so that what you delete, stays deleted. They told us that there was a fix in the works, but didn't give me an exact day (no matter how many pastries I bribed them with). Fingers crossed it's quickly!
Thanks @labs118, fixed.
12-1 is for something else!
@labs118 wrote:
doug@ebay wrote:
Excellent! Thanks for hopping into Community! Thanks for coming to the social workshops!
Community chat is most Wednesdays, 12-1 PDT. Sometimes we have guests but usually will be open to any topic.
@smeedygonzales wrote:
doug@ebay, thanks so much! Thinking of some questions now, but just happy to listen.
BTW - nice to meet you @ eBay open (albeit very briefly). I attended both of the social media seminars and learned a TON!
doug@ebay
12 to 1 ?
or 1 to 2 PT ?
@tink012 wrote:
I have a technical issue question - have been thinking of switching my listings to good-til-canceled so in the future I can put slow moving items on sale & continue the sale after it relists (I think this is what is now advised). My question is whether the lost photo issue for relisting gtc is fixed now, or should I wait a bit?
Also, will that work(to run sales, use gtc listings instead of 30 day listings)
Thanks!
(and welcome back!)
Hi @tink012, the image issue with Good Til Cancelled listings is resolved, so you can go ahead and start using that duration. The Good Til Cancelled duration is recommended if you wish to place items on sale repeatedly or for long durations. It sounds like this is what you are wanting to do, so using the Good Til Cancelled duration will work.
@scga912 wrote:
tyler@ebay wrote:
@scga912 wrote:After a long break, I finally got my store out of vacation mode last night, and ran into the new shipping platform page today.
One thing I noticed was that the item number populated the custom field and I can't make it go away. Every time I delete it, it magically re-appears. Is that deliberate?
Howdy @scga912 - welcome back!
What you're running into is something that the shipping label team is aware of and working to get corrected so that what you delete, stays deleted. They told us that there was a fix in the works, but didn't give me an exact day (no matter how many pastries I bribed them with). Fingers crossed it's quickly!
Perhaps you should've tried chocolate peanut butter bars lol
(Thanks for letting me know)
YUM!!!!! If you have some extras, I'd be happy to give you my address so you can send some!
